Account Manager
vor 5 Stunden
Account ManagerDepartment: Sales
Employment Type: Permanent - Full Time
Location: Sydney
Reporting To: Dennis Barnhart
DescriptionDye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage their process, information, and regulatory requirements.
The company is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.
It offers rewarding opportunities for those with legal, tech, financial services and government relations expertise.
With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, South Africa, Ireland and APAC, a fulfilling career awaits you at Dye & Durham.
Job Purpose: The Account Manager is responsible for executing the Australian sales strategy within clearly defined markets by targeting existing customers to upsell and cross sell the Company's products and services.
The role holder will take a determined approach to retain and grow the existing customer base to minimize churn, maximize retention and exceed revenue growth targets.
Key ResponsibilitiesServe as the primary point of contact and build long-term, value driven relationships with Dye & Durham customers and deliver exceptional customer experiences on a day-to-day basisExecute strategies & tactics to exceed revenue growth, customer retention, and churn targetsIdentify and convert upsell, cross-sell, and renewal opportunities to achieve sales objectivesNegotiate contracts and close agreements to maximize profitsProactively connect with customers through email, phone, online presentations, and in-person meetings & events to drive revenue growth, product adoption and customers satisfactionDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions and various projects according to customer needs and objectivesCommunicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and report key account metrics including net revenue growth, retention rates and churn riskMonitor and analyze customer's usage of our productResponsible for working with the Sales and marketing teams to develop strategic marketing plans and ensure KPIs are being metMaintain accurate client records in Salesforce, keeping track of any contract updates and renewalsSharing feedback with the Product organization to ensure we are building with customer front of mindUpdate job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Skills, Knowledge & ExpertiseMinimum 5+ years of account management, customer success experience and/or sales, customer service in a B2B software environment (SaaS experience beneficial)Post secondary educations in business, accounting, law (or a related field) or equivalent experience in the legal industry (beneficial)Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelDesire and ability to learn the functionality of Dye & Durhams products in order to facilitate training and demos to customers and prospects.Self-motivation, collaboration skills, and passion for exceeding customer expectationsStrong communication and presentation skillsTravel Requirements up to 20% (Client trainings, meetings, conferences) #J-18808-Ljbffr
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