Customer Services
vor 3 Wochen
We help the world run better At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
ABOUT THE CUSTOMER SERVICES & DELIVERY ACADEMY SAP Customer Services & Delivery team supports our customers in their digital transformation.
The Customer Services & Delivery Academy is a 12-18 month graduate program to start your career, consisting of classroom-based learning with rotation opportunities within the business.
THE ROLE OF TQM IN SAP PREMIUM ENGAGEMENT As an integral part of the SAP Customer Services & Delivery strategy, Premium Engagement (PE) business led by Technical Quality Managers (TQM) is strategic advisory for primarily the largest SAP customers.
SAP Technical Quality Manager is the key role in Customer Services Premium Engagement business and works with customers with Premium Engagement contracts.
TQM is responsible for the overall delivery of contracted services and building long-lasting engagements across the entire customer landscape.
Potential Skills a successful candidate can achieve being full-time Technical Quality Manager: Strong customer engagement skills and developing into a Trusted Advisor within a large, enterprise client. Service delivery understanding and value-management mindset. Understanding of overall enterprise architecture across private cloud, SaaS, and on-premise solutions. Business acumen related to contract renewal and customer retention. Working as a core member of a virtual account team. Analysis of customer situation and requirements. Engagement governance, executive reporting & presentations. Gain experience in design, implementation, and change management projects. Facilitation, negotiation, and de-escalation skills. EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES Bachelor's degree, or equivalent tertiary study. 0-3 years' work experience with customer-facing roles. Team player with ability to work independently. Good listener with excellent communication skills. Resourceful self-starters eager to learn. Interested in technology and innovation. Problem-solvers who are ambitious and resilient. EXPECTATIONS AND TASKS Learn and understand the Customer Services & Delivery business. Conduct job rotations relevant to the intended role. Engage in case studies and self-paced learning. On-the-job training with support. Work on projects demonstrating communication and interpersonal skills. Build and maintain relationships with stakeholders. Meeting performance requirements at conclusion of each rotation. Adapt to knowledge of new technologies. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion and flexible working models ensure that everyone feels included and can run at their best.
We are committed to the values of Equal Employment Opportunity.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 404129 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
#J-18808-Ljbffr
-
Senior Service Designer
vor 3 Wochen
Sydney, Österreich Nsw Department Of Customer Service VollzeitGovernment - State (Government & Defence) Job type: Full Time Temporary, with the possibility to extend or make ongoing Duration: 12 Months Location: Team is based at McKell with 2-3 days per week in the office Be part of a team that values collaboration, empathy, diversity, and inclusion; working on dynamic opportunities that make a meaningful difference...
-
Customer Solution Manager, Financial Services
vor 3 Wochen
Sydney, Österreich Amazon Web Services Australia Pty Ltd Vollzeit5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies...
-
Customer Solution Manager, Financial Services
vor 3 Wochen
Sydney, Österreich Amazon Web Services Australia Pty Ltd Vollzeit5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies...
-
Commercial Customer Success Engineer
vor 2 Wochen
Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJob DescriptionWe're looking for a Commercial Customer Success Engineer to drive the success of Procore's strategic commercial customers. In this role, you'll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their...
-
Commercial Customer Success Engineer
vor 2 Wochen
Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJob DescriptionWe're looking for aCommercial Customer Success Engineerto drive the success of Procore's strategic commercial customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert.You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment...
-
Commercial Customer Success Engineer
vor 2 Wochen
Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJob Description We're looking for a Commercial Customer Success Engineer to drive the success of Procore's strategic commercial customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert.You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their...
-
Customer Service Officer
vor 24 Stunden
Sydney, Österreich Mars Recruitment Australia VollzeitOpportunity to join an exciting organisation as a Customer Service Officer, providing excellent service to their online gaming customers.Company: Mars Recruitment is partnered with a recognised online gambling company who is seeking a motivated and dynamic Customer Service Agent to join our Customer Operations team, providing top-notch service to online...
-
Customer Service Manager
Vor 3 Tagen
Sydney, Österreich Skm Recruitment VollzeitFull timeMy client is one of Australia's niche providers of supply chain services, currently experiencing significant growth in their dynamic and fast-paced industry sector. They are seeking an experienced and dedicated Customer Service Manager to join their team in Western Sydney.The position of Customer Service Manager will be responsible for leading a...
-
Customer Service Manager
Vor 3 Tagen
Sydney, Österreich Skm Recruitment VollzeitFull time My client is one of Australia's niche providers of supply chain services, currently experiencing significant growth in their dynamic and fast-paced industry sector. They are seeking an experienced and dedicated Customer Service Manager to join their team in Western Sydney.The position of Customer Service Manager will be responsible for leading a...
-
Customer Service Representative
Vor 6 Tagen
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a full time permanent Customer Service Representative to join our Customer Experience department.About the roleThe...
-
Customer Service Representative
vor 3 Wochen
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a full-time permanent Customer Service Representative to join our Customer Experience department.About the roleThe...
-
Customer Service Representative
Vor 6 Tagen
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a full time permanent Customer Service Representative to join our Customer Experience department.About the role...
-
Customer Service Specialist
Vor 6 Tagen
Sydney, Österreich Tideri Jobbörse Vollzeit* Achieve your dreams by helping others achieve theirs * We support you to grow your career, diverse and inclusive team * Together we can create brilliant customer experiences that matter We have an exciting opportunity for Customer Service Specialist who will be responsible for providing high-quality administrative and customer service support to...
-
Customer Service Specialist
vor 3 Wochen
Sydney, Österreich Koala VollzeitThis is a Customer Service Specialist role with one of the leading companies in AU right now -- Koala -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off. More About the Role at Koala Why we have this role @ Koala This 6-week contract, starting on the 4th of November, is designed to bolster our team...
-
Customer Service Officer
vor 1 Woche
Sydney, Österreich WOW Recruitment VollzeitCUSTOMER SERVICE REPRESENTATIVE Ideal for someone looking to progress their career in customer service with experience from a call centre or office admin background.Hybrid work arrangements scheduled around a rotating roster - across 7 days Private Health Insurance included after 12 months.Incredible mentorship and training provided to upskill and ensure...
-
Customer Service Manager
Vor 5 Tagen
Sydney, Österreich Linfox VollzeitJob no: 757697 Work type: Full time Location: Erskine Park - NSW - Australia Applications close: 31 Oct 2024 11:55 PM AUS Eastern Daylight TimeHere at Linfox we believe together, anything is possible.Use sophisticated technology to deliver everyday essentials and natural resources for Australia's biggest companies.Work with major customers in retail,...
-
Customer Service Manager
Vor 7 Tagen
Sydney, Österreich Linfox VollzeitJob no: 757697 Work type: Full time Location: Erskine Park - NSW - Australia Applications close: 31 Oct 2024 11:55 PM AUS Eastern Daylight TimeHere at Linfox we believe together, anything is possible.Use sophisticated technology to deliver everyday essentials and natural resources for Australia's biggest companies.Work with major customers in retail,...
-
Customer Service Representative
vor 3 Wochen
Sydney, Österreich White Fox Boutique Pty VollzeitWhite Fox is a globally recognised fashion brand loved by babes and celebs worldwide.Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.We are currently on the hunt for a Full Time Customer Service Representative who has exceptional...
-
Customer Service Representative
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitClient Support Representative Permanent Full-Time Position Energetic & Collaborative Team Environment About the CompanyOur client is a leading manufacturer and distributor of building products with over 65 years of industry expertise.Known for delivering exceptional service and offering an exclusive, high-quality product range at competitive prices, they are...
-
Customer Service Representative
vor 1 Woche
Sydney, Österreich Matrix Education VollzeitMatrix Education is now hiring casual Customer Service Representatives for our Strathfield, Chatswood, Epping, Hurstville or Parramatta campus.Matrix Education is hiring casual Customer Service Representatives to join the team at our Chatswood, Hurstville, Strathfield, Epping or newest Parramatta campus.As a Customer Service Representative, you will provide...
