Technical Service Engineer
vor 1 Monat
Remote • North Sydney, New South Wales, Australia
Since 2001 we have transformed ourselves from a small company in Sydney to a 1700-strong force across Australia, Asia and Europe.
We're always on the lookout for outstanding people who can keep us moving forward.
So why not take the next step in your career and join an ambitious team, committed to high performance and setting people up for success.
Job Description - Technical Service Engineer (24000165) Who We Are At Pepper, we're focused on helping people succeed.
Whether that be buying a family home, dream car, developing professionally or growing their business.
Pepper has grown to become one of Australia's largest non-bank lenders and has been recognised as Australia's Best Specialist lender over the last 9 years.
The Role The purpose of the Technical Services Engineer is to ensure the operational effectiveness of Pepper's IT systems and services by providing a business facing contact point for all matters.
The role delivers 2nd level support across the Pepper business, Support for VIP, Service ownership and improvement, Lifecycle, incident and change management.
Respond to tickets within service level objectivesPerform effective and efficient troubleshooting of incidentsTroubleshooting and resolve faults / issues with PCs, telephony, printers, applications, and AV equipmentOngoing communication and turnaround times associated with the incident triage process, troubleshooting and resolutions stages.Active involvement in the development of Pepper's approach to the delivery of its IT services through ownership of service improvement projectsUnderstanding and working within guidelines of privacy and consumer credit legislation is imperative.About you This role provides an opportunity to work on different aspects of business technology.
If you meet the criteria for a few of the below and not all, we want to hear from you
End User Computing, including hardware and SOE ManagementIntune - Application packaging, Configuration, and compliance policy ManagementDigital Workplace - including MS Teams, Viva, SharePoint, and file shareActive Directory (On-premise and Azure), Exchange Online Skills and GPO ManagementMobile device, remote access management, and remote workforce supportUnderstanding of Role-based access control and Identity ManagementThe way we work together is just as important as your experience.
We work by our values and it's brought us success.
The values that underpin all that we do are :
Can Do: We think outside of the box and leverage the power of teamwork to deliver.
Balanced: We set our customers up for success, producing win-win outcomes that are both human and profitable.
Real: We respect people and keep it honest.
If you think this is an environment you can thrive in, we want to work with you.
We're committed to making Pepper a great place to work and supporting you.
We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential.
If this role sounds like it's for you, we want to hear from you.
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