E-Commerce Customer Support Agent
vor 8 Stunden
BruntWork | Part time: less than 35 paid hours per week
E-Commerce Customer Support Agent (ZR_19048_JOB)Work Timezone - Must be a City eg London PerthWork Schedule Fixed ScheduleJob Type Part time: less than 35 paid hours per weekDate Opened 01/10/2025Remote JobIndustry OtherJob DescriptionThis is a remote position.
Job Highlights:
Schedule: approximately 4 hours per day, 5 days a week
Client Timezone: Perth, Australia (preferably 9 AM to 1 PM Perth time)
Client OverviewJoin a rapidly growing e-commerce startup that's revolutionizing the home decor industry
This innovative online retailer specializes in high-quality, customizable couch covers that transform living spaces.
With a commitment to customer satisfaction and a passion for interior design, this company has experienced explosive growth in just eight months.
As they continue to expand their reach and product line, they're seeking a dedicated Customer Support Representative to be the friendly face of their brand.
Job ResponsibilitiesProvide top-notch customer support via email and social media platforms, addressing inquiries about our stylish couch covers and accessories.
Guide customers through the selection process, offering expert advice on product sizes, materials, and customization options.
Efficiently manage and update order statuses, ensuring customers are always informed about their purchases.
Utilize Gorgias customer support software to streamline and optimize customer interactions.
Collaborate with our international supply chain partners to resolve complex order issues and maintain customer satisfaction.
Monitor social media channels for customer feedback, questions, and engagement opportunities.
Apply provided template responses creatively to address common customer inquiries while maintaining a personal touch.
Identify and escalate complex issues to the business owner, contributing to continuous improvement of our customer support processes.
RequirementsProven experience in customer support roles, preferably in e-commerce or retail environments.
Familiarity with Shopify e-commerce platform and enthusiasm for learning new technologies.
Excellent written and verbal communication skills in English, with a friendly and professional demeanor.
Strong time management skills and ability to work independently in a remote setting.
Experience with Gorgias customer support software is a plus, but not required (training will be provided).
Proficiency in using various communication tools including email, social media platforms, and messaging apps.
Passion for home decor and ability to provide knowledgeable advice about interior design trends.
Flexibility to occasionally monitor social media during weekends (no email responses required on weekends).
Reliable internet connection and comfortable home office setup for remote work.
Permanent Work from Home.
Immediate Hiring.
Steady Freelance Job.
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, candidates must have their own computer and internet connection.
They will handle their own benefits and taxes.
The professional fees are on hourly rates and the rate depends on your performance in the application process.
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