Knowledge Management
Vor 3 Tagen
Knowledge Management & Standards ConsultantAbout UsWe're passionate about delivering great retirement outcomes for our members.
With our deep roots in the University sector, we've built a culture where future-minded Australians come together to make a real difference.
Our track record of success comes from our unwavering focus on being the best place to work in superannuation.The Member & Advice business unit champions exceptional customer outcomes through innovation and service excellence.
We're entering an exciting phase of transformation, where your expertise in knowledge management will help shape the future of how we serve our members.The RoleReady to shape the future of knowledge management in financial services?
This is your opportunity to contribute to the transformation of our knowledge ecosystem through AI innovation and service excellence.You'll join our Service Capability and Standards team, where you'll be responsible for managing and optimising our knowledge base to support exceptional customer experiences.
Working with stakeholders across the business, you'll:Lead the development and maintenance of knowledge content that powers our service deliveryPartner with stakeholders to ensure knowledge stays current through organisational changeImplement governance frameworks that enhance content quality and reduce riskContribute to the implementation of our knowledge management strategy, bringing fresh perspectives and innovative solutionsShape the future of our knowledge platform through AI integration and technological advancementCreate and maintain digital learning assets that support team capability developmentAbout YouYou're someone who gets excited about the possibilities of AI and innovation in knowledge management.
Your eye for detail matches your ability to see the bigger picture, and you thrive on making complex information accessible and useful.You'll bring:Proven experience implementing knowledge management frameworks in service delivery or contact centre environmentsStrong understanding of knowledge management platforms and emerging AI technologiesDemonstrated ability to influence stakeholders and work effectively across organisational boundariesExperience managing multiple projects while maintaining high attention to detailTrack record of developing tools to monitor and improve knowledge effectivenessExperience with LivePro, Salesforce, or similar knowledge management systems (desirable)The US WayUniSuper believes that the best way to achieve great things is when we come together and collaborate.
Therefore, we ask you to be able to commit to 60% of your time in office.
UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us.
These include:3 days over Christmas and 3 days 'Community, Culture & Wellbeing' leaveAccess to amazing lunch & learn session including with external experts$1,500 personal development budgetIt should go without saying, but at UniSuper, we value and celebrate diversity and inclusion.
We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members.
We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements.Think Great.
Create Great.
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