Director Of Front Office
vor 10 Stunden
Director of Front Office - The Langham, MelbourneThe Langham, Melbourne is currently looking for a Director of Front Office to join our team.
You will be responsible for the leadership of over 40 colleagues, assisting the team in delivering excellent service to all of our guests while achieving departmental goals and KPIs.Your responsibilities will include:Responsible for the day-to-day operations of the Reception Desk, Concierge, Bell Desk, and Communications Centre (Langham Service), according to Front Office Standards and Procedures.Lead and manage all positions within Front Office including: Duty Managers, Night Manager, Guest Service Agents, Front Door colleagues, and Communications Centre (Langham Service).Drive The Langham guest-centric culture.Effectively deal with guest problems and complaints.Prepare rosters and process timesheets (through the hotel's payroll system, Zambion) within budget, business expectations, and guidelines of the appropriate industrial legislation.Ensure all staff are sufficiently trained and attend compulsory hotel training programs as required.Effectively communicate and disperse all relevant information via shift handover, log books, guest history, traces, and by hosting the regular Duty Manager meetings.Actively promote a work environment that cares for guests and colleagues alike.For this role, your attributes will include:Previous experience in a similar role, ideally within a luxury hotel or similar.Ability to lead by example.Superior verbal and written communication skills.Advanced knowledge of hotel computer systems – Opera PMS.Well presented, friendly with a professional attitude.Able to work well under pressure and effectively prioritize tasks.Demonstrated ability to lead, coach, mentor, and motivate staff.Strong organizational skills, attention to detail, flexibility, and a commitment to the highest level of guest service.This role requires flexibility with various shifts on a rotating roster that includes afternoon and overnight shifts.This position is an integral part of a high-performing hotel team and a key contributor to the hotel's ongoing success.
In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, fully subsidized staff meals, and opportunities to learn new skills and grow your career.
You'll join a team passionate about 'Knowing our Guests and Building Great Memories'.If you think this is the right role for you, apply now
Come join our teamHYGIENE AND GROOMING - Naturally, in the service industry, high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance.
This must be present throughout the interview stage.EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.Employment typeFull-timeJob functionManagementCustomer ServiceIndustriesHospitality
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