Customer Service Manager
vor 3 Wochen
About Us: Nestled in the heart of the Illawarra, the "Award-Winning" Dapto Leagues Club is renowned for our commitment to exceptional service and community support.
We're home to two successful clubs – The Grange and Dapto Leagues Club.
Position Overview: If you are looking for an exciting yet stable, a challenging yet fulfilling role, and would like to join our leading venues team, we welcome your application for the full-time role of Customer Service Manager (CSM).
The successful applicant will be supported and encouraged by an experienced and well-respected Management team, who will ensure that you are best placed to manage our daily operations on each and every shift.
Responsibilities: Responsible for maintaining the teams understanding and commitment to our service standards and achieving customer satisfaction KPI's.Open and closing procedures.Ensure the operational readiness of all areas, ensuring staffing is appropriate to trade.Troubleshooting any and all areas of the club, being accountable for all decision making.Delegate tasks in line with procedures and training modules and follow up to ensure task completion.Monitoring contractors and work completed.Provide timely, constructive feedback and guidance to team members in line with our performance management strategy.Always be familiar with the club's products, promotions and offers throughout all departments.Ensure sustainable practices are followed with wastage, plant and equipment.Adherence to RSA/RCG policy.Maintain physical security of the club and ensuring opening/closing and cash handling procedures are followed.Maintaining physical safety of all staff, customers and contractors in the club through acting in role of Chief Fire Warden and First Aid Officer as necessary.Ensure safe work practices are maintained in accordance with WHS legislation, including the elimination of bullying and harassment.Shift reporting.Requirements: Familiar with the operations of a Registered Club.Minimum 2 years of experience in hospitality leadership role.Constructive style of leadership.Exceptional service recovery skills.Excellent verbal and written communication.Multi-tasking abilities reflecting efficient organisational skills.Availability to work days, nights, weekends & public holidays, with flexibility to assist with leave coverage.Commitment to leadership development and training.Hold a current RSA, RCG competency card, and ARCG.Previous experience in Beverage, Food & Gaming service (preferred).Understanding and the ability to maintain the highest level of customer service in line with our Customer Service Strategy.Uphold and commitment to our Charter of values & behaviours.Why Join Us: 5 weeks of annual leave every year.2 weekends off a month.Meals are provided.Working with and learning from our highly experienced Management and Leadership team.Join a well-known leading entertainment venue.We see the value and make a strong commitment to leadership growth and career development opportunities.Great employee recognition program.Free onsite parking.Staff discounted golf membership & social play.#J-18808-Ljbffr
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