Customer Service Manager
vor 3 Wochen
Are you interested in working for an organisation that stands out?
Wests Illawarra is expanding our team of full-time Customer Service Managers.
We offer industry-leading training and development opportunities, where the possibilities are limitless.
We're seeking a fresh perspective to leverage existing leadership skills and inspire our team to achieve outstanding performance.
What will we provide you with?
Access to industry leading professional development opportunities – We invest in our team by providing access to exceptional training opportunities.
Our managers have received training at prestigious institutions including the University of Nevada- Las Vegas and the Disney Institute in Florida.
Ongoing Staff Reward and Recognition – We celebrate our team's hard work through various recognition activities throughout the year.
Our reward program includes exciting prizes, experiences and trips, including tickets to State of Origin games, gin tours, Byron Bay coffee tours and an Adelaide Hills wine tour.
Paid Charity Leave – We encourage our staff to give back to the community by offering paid charity leave, allowing them to engage with our community partners - recent events have included paid volunteering with the Disability Trust at Rollerhawks v Hawks, the Lifeline Book Fair and a packing day with Escabags.
Above Award remuneration and benefits A team of dedicated leaders to mentor and drive your success A supportive culture where your opinion is valued So, what will you be accountable for?
Taking ownership of the entire venue when on shift Managing, motivating and developing our most important asset, our staff Ensuring our service standards are met and an amazing Customer Service Experience is delivered Delivering business focussed outcomes that drive the organisation Do you have what it takes?
Personal alignment with our values:
| Community | Integrity | Vibrancy | Innovation | Sustainability | 3+ years' experience in the hospitality industry at any level Previous supervisor experience will be highly regarded (but not essential) We are searching for someone who can genuinely connect with people and is passionate about leadership development An understanding of all aspects relating to club operations and compliance RSA, RCG and ARCG (desirable) certification Ability to be flexible with work hours which include day, night, weekend and public holiday work Opportunities to join our leadership team don't come along often, so what are you waiting for?
Apply now
We are excited to meet you.
Applicants must be permanent residents of Australia or possess documentation supporting the eligibility to work within the Country.
Please note only shortlisted applicants will be contacted.
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