Customer Service Manager
vor 2 Wochen
Development opportunity for an aspiring ManagerHighly reputable and trusted community minded BankCreate great experiences and help people achieve their financial goalsExcellent training and career progression providedIMB Bank is now recruiting for an Assistant Branch Manager (Banking 2IC) to join our Rouse Hill team.
This role is ideal for a banking or retail professional who is ready to take the next step in their career, focusing on leadership, operations, compliance and lending.
Reporting to the Branch Manager and an integral part of a dynamic team, the key focus areas of the role include:
Helping customers and having conversations with them face to face, over the phone and via our online channels regarding their banking and insurance needsExploring new opportunities to find the right financial solutions that may improve their positionAssisting in the completion and management of the branch's daily operational and compliance requirementsAssisting with management, coaching and staff development activitiesContributing to product and service initiatives/activities for the team and regionProcessing personal loan applications.We encourage you to apply if you have some or all of the following: Experience/skills working in either a banking or retail/customer service environment with a proven track record of positive performance and aptitude for learning, technology and business operationsA genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalismCommitment to helping customers in their day-to-day banking requirements and to achieve their financial goals and dreamsSupervisory/team leader experience and want to pursue further developmentThrive in a team environment and show initiative, care and attention to detail in your workExposure to consumer lending (but not essential as training will be provided)About IMB IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking.
Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we've been doing so for over 143 years.
An award-winning and growing organisation, we've donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.
As an award-winning Bank and recipients of the WGEA Employer of Choice for Gender Equality, IMB offers some benefits such as:
Great training and onboardingGenuine career pathways and opportunity to accelerate your skills and experience with permanent opportunities available once probation is passedA supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including a designated wellbeing dayFriendly and professional team environmentProduct concessions.Apply now by following the prompts.
For more information contact Nermin Farahat, Branch Manager - ******.
Applications close 17th November 2024.
(Email applications are unable to be accepted). Please note, this position is referred to internally as "Customer Service Manager".
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