Rac Wa | Investigator

Vor 6 Tagen

Perth, Österreich Tideri Jobbörse Vollzeit

time left to apply End Date: January 14, 2025 (10 days left to apply)
job requisition id JR104662
With over 1.3 million members, RAC is one of WA's most iconic and trusted brands.
We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
A rare opportunity has become available within our well-established Technical Claims Unit (TCU) team for a Full Time Investigator.

Reporting to the Team Leader, Senior Investigations, you will be responsible for conducting objective, thorough, unbiased and timely investigations into allegations of insurance fraud, policy breaches and internal matters.

Working within a supportive team environment, you will manage a case load of investigations that can involve travelling to various sites across the state.
A company car is provided, and overnight stays will be required on occasion.

What's the role?
Ensuring effective prevention and detection of insurance fraud through the assurance of fraud indicator flags.
Managing and prioritising a large and varied case load of insurance fraud investigations effectively and efficiently to achieve positive results.
Coaching and educating RAC Insurance employees on how to identify potentially fraudulent claims.
Validate that identified insurance fraud indicators are applied effectively to enable an efficient proof of burden caseload strike rate.
Establishing and maintaining relationships with law enforcement, other external agencies and internal and external stakeholders.
Supporting the senior investigator when planning TCU team professional development and learning objective setting.
What are we looking for?
Demonstrated experience in law enforcement, insurance investigative unit or a similar field is highly desirable.
Substantial experience in conducting investigations with sound knowledge of relevant law, legal processes and evidentiary requirements.
Proven interviewing and interrogation skills along with the ability to develop detailed investigation reports.
High levels of integrity and ethical confidentiality.
Ingenuity and persistence to obtain case information not readily available with an eye for detail.
Able to work independently with minimum supervision with strong decision-making attributes.
Strong customer service focus with the ability to handle difficult conversations.
Good organisational skills in managing seasonal volume of assigned investigation cases.
Reliable hands-on experience with relevant information systems with competent ability to navigate through relevant IT systems.
Proficient with insurance industry procedures, regulations and cognitive investigation methods is advantageous.
What can we offer you?
A workplace culture where our people feel valued, respected and empowered.
Work in flexible ways that meet work/life commitments and support wellbeing.
Be part of a purpose led organisation that gives back to the WA community.
An environment that values ongoing career development.
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
Opportunities for community engagement and corporate volunteering.
We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement.
Apply with an online application - please send us your cover letter and CV showcasing what you can bring to the team.

Applications Close Monday 13th January 2025.

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

About Us RAC is a purpose-led member organisation.

Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.
At RAC we don't have shareholders.
That means we reinvest our profits for the better of our members and our State.

Our Purpose is to be the driving force for a better WA.

Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.

Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer.
We continue to build an inclusive workplace where we respect and celebrate differences.
We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

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