Account Manager
vor 4 Wochen
Account Manager - Workers Compensation 26-11-24 Melbourne / Permanent The Opportunity: Are you passionate about building and maintaining strong client relationships?
Do you thrive in a fast-paced environment where you can make a real impact on client performance and revenue growth?
We are seeking a dedicated and results-driven Account Manager to join a leading company in the insurance and claims management sector.
Key Responsibilities: Manage and nurture day-to-day relationships with clients, providing troubleshooting support and analysis to identify trends in claims, cost, and root causes.
Collaborate with clients to implement processes and procedures that reduce risks and improve safety and performance.
Educate clients on compliant claims management, industry codes, and legislation.
Proactively engage with clients to manage pre-claim activities, such as injury prevention and performance improvement.
Lead claims reviews and ensure meetings are focused and productive.
Identify cross-sell opportunities to grow client relationships and contribute to revenue targets.
Analyse performance trends and develop strategies to improve client service and satisfaction.
Maintain strong internal relationships to ensure service delivery aligns with client needs.
Prepare and present executive reports, service recovery plans, and monitor client retention.
Skills & Experience: Strong communication skills with the ability to manage conflict and maintain positive relationships.
Proficient in Microsoft Office Suite; experience with Salesforce is desirable.
Experience in the insurance, workers' compensation, or claims management sectors is preferred (1-3 years).
Knowledge of legislation and industry best practices in claims management is a plus.
Ability to build and maintain relationships with both clients and internal stakeholders.
Experience in strategic engagement, identifying business opportunities, and managing service recovery plans.
If you are looking for the next step in your career, and want to work for a market leader, I would love to speak to you.
For a confidential discussion, please don't hesitate to contact Frances at ****** APPLY NOW EMAIL A FRIEND BACK TO JOB LISTINGS
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