Rhino-Rack | Customer Service Manager
vor 7 Stunden
Job Category: Call Centre and Customer Service
At Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.
We believe in customer centricity, innovation, and continuous growth.
Here, you'll thrive in a dynamic, fast-paced environment where your skills and ideas are not just welcomed but celebrated.
Join us and be part of a team where your contributions truly make a difference, and where collaboration and quality are at the heart of everything we do.
Job Description About your role
As the Customer Service Manager, you will lead a forward-thinking customer support team and oversee the integration of cutting-edge chatbot/AI technology to enhance customer experiences.
You will manage a global support network, ensuring high levels of satisfaction and efficiency.
In this role, you will be responsible for managing staff, monitoring customer service software, driving reporting insights and achieving an outstanding customer success rate.
This is a critical role requiring innovation, strategic planning, and operational excellence to deliver best-in-class service.
Your key responsibilities are:
Oversee the implementation and optimization of chatbot and AI-driven solutions to streamline customer interactions.
Continuously analyse chatbot performance and refine it to align with customer needs.
Lead and manage customer service operations across multiple regions and time zones.
Ensure consistent service delivery while tailoring support approaches to different markets.
Recruit, train, and develop a high-performing customer service team.
Foster a collaborative and growth-oriented team culture.
Conduct regular performance reviews and create development plans for staff.
Design and maintain comprehensive reporting systems to track customer service metrics.
Provide actionable insights to leadership based on data analysis and trends.
Drive initiatives to improve customer satisfaction, retention, and resolution rates.
Proactively identify and resolve pain points in the customer journey.
Manage and optimize the use of customer service platforms and tools to improve efficiency.
Evaluate and implement new software to meet evolving business needs.
Desired Skills and Experience Key skills and requirements
Proven experience (5+ years) in customer service management, preferably in a global or multi-regional capacity.
Demonstrated expertise in implementing chatbot/AI solutions and leveraging customer service software.
Strong proficiency with CRM platforms (e.g., NetSuite).
Familiarity with chatbot/AI tools and analytics platforms.
Excellent people management, coaching, and conflict-resolution abilities.
Ability to inspire and motivate a diverse team to achieve shared goals.
Data-driven mindset with the ability to generate actionable insights from reports.
Proficiency in tracking KPIs and using metrics to optimize performance.
Strong communication skills, both written and verbal.
Exceptional problem-solving and decision-making abilities.
Working at Rhino-Rack allows you a chance to have a significant impact on one of the fastest-growing global adventure companies in an exciting growth phase.
Our culture is warm, friendly, and inclusive, and we encourage each other to bring our authentic selves to work.
We also offer the following benefits:
Hybrid WFH policy Access to our Employee Assistance Program (EAP) Free onsite parking 1 day entitlement for "Make Space for Adventure" leave #J-18808-Ljbffr
-
Customer Service Manager
Vor 2 Tagen
Sydney, Österreich Rhino-Rack VollzeitJob Category: Call Centre and Customer ServiceAt Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.We believe in customer centricity, innovation, and continuous growth.Here, you'll thrive in a dynamic, fast-paced environment where your...
-
Customer Service Manager
Vor 2 Tagen
Sydney, Österreich Rhino-Rack VollzeitJob Category: Call Centre and Customer ServiceAt Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.We believe in customer centricity, innovation, and continuous growth.Here, you'll thrive in a dynamic, fast-paced environment where your...
-
Mechanical Engineer
vor 1 Monat
Sydney, Österreich Rhino-Rack VollzeitAt Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.We believe in customer centricity, innovation, and continuous growth.Here, you'll thrive in a dynamic, fast-paced environment where your skills and ideas are not just welcomed but...
-
Mechanical Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAt Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.We believe in customer centricity, innovation, and continuous growth.Here, you'll thrive in a dynamic, fast-paced environment where your skills and ideas are not just welcomed but...
-
Senior Architectural Designer
vor 1 Monat
Sydney, Österreich Mcgregor Coxall VollzeitHarnessing design thinking, digital intelligence, and interdisciplinary collaboration, McGregor Coxall assists clients in creating innovative, sustainable project solutions. Spanning 25+ years of practice, we have delivered more than 1,100 projects across five continents, ranging from giga-scale planning for entire countries to developing regional plans and...
-
Senior Architectural Designer
vor 1 Monat
Sydney, Österreich Mcgregor Coxall VollzeitHarnessing design thinking, digital intelligence, and interdisciplinary collaboration, McGregor Coxall assists clients in creating innovative, sustainable project solutions.Spanning 25+ years of practice, we have delivered more than 1,100 projects across five continents, ranging from giga-scale planning for entire countries to developing regional plans and...
-
Urban/Landscape Designer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitHarnessing design thinking, digital intelligence, and interdisciplinary collaboration, McGregor Coxall assists clients in creating innovative, sustainable project solutions.Spanning 25+ years of practice, we have delivered more than 1,100 projects across five continents, ranging from giga-scale planning for entire countries to developing regional plans and...
-
Urban/Landscape Designer
vor 1 Monat
Sydney, Österreich Mcgregor Coxall VollzeitHarnessing design thinking, digital intelligence, and interdisciplinary collaboration, McGregor Coxall assists clients in creating innovative, sustainable project solutions. Spanning 25+ years of practice, we have delivered more than 1,100 projects across five continents, ranging from giga-scale planning for entire countries to developing regional plans and...
-
Senior Architectural Designer
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitHarnessing design thinking, digital intelligence, and interdisciplinary collaboration, McGregor Coxall assists clients in creating innovative, sustainable project solutions.Spanning 25+ years of practice, we have delivered more than 1,100 projects across five continents, ranging from giga-scale planning for entire countries to developing regional plans and...
-
Senior Architectural Designer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitHarnessing design thinking, digital intelligence, and interdisciplinary collaboration, McGregor Coxall assists clients in creating innovative, sustainable project solutions.Spanning 25+ years of practice, we have delivered more than 1,100 projects across five continents, ranging from giga-scale planning for entire countries to developing regional plans and...
-
Delivery Professional
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitDelivery Professional (Driver) - 1 Tonne Ute with Triple Racks Posted 30 days ago ANC is looking for a reliable Delivery Professional who will be responsible for last mile delivery, representing both ANC and Australia's biggest hardware retailer driving your own commercial1 Tonne Ute with Triple Racks.Will need to have handbrake alarm installed or willing to...
-
Delivery Professional
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitDelivery Professional - 1 Tonne Ute with Triple Racks Posted 1 days ago ANC is looking for a reliable Delivery Professional who will be responsible for last mile delivery, representing both ANC and Australia's biggest hardware retailer.Working 6 days (Operating Days : 7 ( Monday – Sunday) Requirements: Commercial Triple Rack 1 t Ute– Required minimum...
-
Delivery Professional
vor 2 Monaten
Sydney, Österreich Anc Delivery Professionals VollzeitDelivery Professional (Driver) - 1 Tonne Ute with Triple RacksPosted 30 days agoANC is looking for a reliable Delivery Professional who will be responsible for last mile delivery, representing both ANC and Australia's biggest hardware retailer driving your own commercial1 Tonne Ute with Triple Racks. Will need to have handbrake alarm installed or willing to...
-
Data Center Rack Operations Trainee
vor 1 Monat
Sydney, Österreich Amazon Web Services (AWS) VollzeitThis is a Data Center Rack Operations Trainee role with one of the leading companies in AU right now 🔥 -- Amazon Web Services (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon Web Services (AWS) 🧐🧐## DESCRIPTION The Decommissioning Technical team...
-
Data Center Rack Operations Trainee
vor 2 Wochen
Sydney, Österreich Amazon Web Services (AWS) VollzeitThis is a Data Center Rack Operations Trainee role with one of the leading companies in AU right now 🔥 -- Amazon Web Services (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon Web Services (AWS) 🧐🧐## DESCRIPTION The Decommissioning Technical team...
-
Delivery Professional
vor 1 Monat
Sydney, Österreich Anc Delivery Professionals VollzeitDelivery Professional - 1 Tonne Ute with Triple RacksPosted 1 days agoANC is looking for a reliable Delivery Professional who will be responsible for last mile delivery, representing both ANC and Australia's biggest hardware retailer.Working 6 days(Operating Days : 7 ( Monday – Sunday)Requirements:Commercial Triple Rack 1 t Ute– Required minimum 3-meter...
-
Customer Service Associate
vor 4 Wochen
Sydney, Österreich Value Village VollzeitJob Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature.We supply our stores with gently-used, one-of-a-kind items...
-
Customer Service Manager
vor 1 Monat
Sydney, Österreich Michael Page Australia VollzeitWestern Sydney LocationCareer Progression About Our ClientWhy You'll Love Working With Us:Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits.Career Growth: Advance your career with ongoing training and development opportunities.Supportive Environment: Be part of a collaborative team that values your input and...
-
Customer Service Manager
vor 3 Wochen
Sydney, Österreich Michael Page Australia VollzeitWestern Sydney LocationCareer Progression About Our Client Why You'll Love Working With Us: Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits.Career Growth: Advance your career with ongoing training and development opportunities.Supportive Environment: Be part of a collaborative team that values your input and...
-
Customer Service Manager
vor 4 Wochen
Sydney, Österreich Splend VollzeitAbout UsAt Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership.But we aren't just about vehicle ownership; we are also fast-tracking the transition to green mobility, and we are leading the...
