Customer Service Manager
vor 4 Wochen
Job Category: Call Centre and Customer Service
At Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.
We believe in customer centricity, innovation, and continuous growth.
Here, you'll thrive in a dynamic, fast-paced environment where your skills and ideas are not just welcomed but celebrated.
Join us and be part of a team where your contributions truly make a difference, and where collaboration and quality are at the heart of everything we do.
Job DescriptionAbout your role As the Customer Service Manager, you will lead a forward-thinking customer support team and oversee the integration of cutting-edge chatbot/AI technology to enhance customer experiences.
You will manage a global support network, ensuring high levels of satisfaction and efficiency.
In this role, you will be responsible for managing staff, monitoring customer service software, driving reporting insights and achieving an outstanding customer success rate.
This is a critical role requiring innovation, strategic planning, and operational excellence to deliver best-in-class service.
Your key responsibilities are: Oversee the implementation and optimization of chatbot and AI-driven solutions to streamline customer interactions.Continuously analyse chatbot performance and refine it to align with customer needs.Lead and manage customer service operations across multiple regions and time zones.Ensure consistent service delivery while tailoring support approaches to different markets.Recruit, train, and develop a high-performing customer service team.Foster a collaborative and growth-oriented team culture.Conduct regular performance reviews and create development plans for staff.Design and maintain comprehensive reporting systems to track customer service metrics.Provide actionable insights to leadership based on data analysis and trends.Drive initiatives to improve customer satisfaction, retention, and resolution rates.Proactively identify and resolve pain points in the customer journey.Manage and optimize the use of customer service platforms and tools to improve efficiency.Evaluate and implement new software to meet evolving business needs.Desired Skills and ExperienceKey skills and requirements Proven experience (5+ years) in customer service management, preferably in a global or multi-regional capacity.Demonstrated expertise in implementing chatbot/AI solutions and leveraging customer service software.Strong proficiency with CRM platforms (e.g., NetSuite).Familiarity with chatbot/AI tools and analytics platforms.Excellent people management, coaching, and conflict-resolution abilities.Ability to inspire and motivate a diverse team to achieve shared goals.Data-driven mindset with the ability to generate actionable insights from reports.Proficiency in tracking KPIs and using metrics to optimize performance.Strong communication skills, both written and verbal.Exceptional problem-solving and decision-making abilities.Working at Rhino-Rack allows you a chance to have a significant impact on one of the fastest-growing global adventure companies in an exciting growth phase.
Our culture is warm, friendly, and inclusive, and we encourage each other to bring our authentic selves to work.
We also offer the following benefits:
Hybrid WFH policyAccess to our Employee Assistance Program (EAP)Free onsite parking1 day entitlement for "Make Space for Adventure" leave #J-18808-Ljbffr
-
Customer Service Manager
vor 4 Wochen
Sydney, Österreich Plancare VollzeitSummary: The Customer Service Manager will oversee the customer service operations within the organisation.This role involves managing the customer service team, ensuring high levels of customer satisfaction, and maintaining efficient processes.The Customer Service Manager will also develop strategies to enhance customer experiences and drive customer...
-
Manager, Emergency Response
Vor 2 Tagen
Sydney, Österreich Nsw Department Of Customer Service VollzeitManager, Emergency Response Role type: Temp up to 2 years opportunity Salary: Annual base salary starting at $145,378 - $168,130 plus 11.5% employer's contribution to superannuation and annual leave loading Grade: Clerk grade 11/12 Location: Sydney About Us: The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact...
-
Manager, Emergency Response
Vor 2 Tagen
Sydney, Österreich Nsw Department Of Customer Service VollzeitManager, Emergency Response Role type: Temp up to 2 years opportunitySalary: Annual base salary starting at $145,378 - $168,130 plus 11.5% employer's contribution to superannuation and annual leave loadingGrade: Clerk grade 11/12Location: SydneyAbout Us: The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with...
-
Customer Service Manager
Vor 2 Tagen
Sydney, Österreich Trak Recruiting VollzeitCustomer Service Manager (BBBH10531) Wetherill Park, Sydney, AustraliaSalary: AUD70000 - AUD85000 per annum + superannuationThe CompanyWith over a century of experience, we are the industry leader in school uniforms.Our success and reputation are built on putting the customer first and consistently going the extra mile to provide high-quality uniforms at...
-
Customer Service Manager
Vor 2 Tagen
Sydney, Österreich Trak Recruiting VollzeitCustomer Service Manager (BBBH10531) Wetherill Park, Sydney, AustraliaSalary: AUD70000 - AUD85000 per annum + superannuationThe Company With over a century of experience, we are the industry leader in school uniforms.Our success and reputation are built on putting the customer first and consistently going the extra mile to provide high-quality uniforms at...
-
Customer Service Manager
vor 4 Wochen
Sydney, Österreich Rhino-Rack VollzeitJob Category: Call Centre and Customer ServiceAt Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.We believe in customer centricity, innovation, and continuous growth.Here, you'll thrive in a dynamic, fast-paced environment where your...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Michael Page Australia VollzeitWestern Sydney LocationCareer Progression About Our Client Why You'll Love Working With Us: Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits.Career Growth: Advance your career with ongoing training and development opportunities.Supportive Environment: Be part of a collaborative team that values your input and...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Michael Page Australia VollzeitWestern Sydney LocationCareer Progression About Our ClientWhy You'll Love Working With Us:Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits.Career Growth: Advance your career with ongoing training and development opportunities.Supportive Environment: Be part of a collaborative team that values your input and...
-
Customer Service Manager
vor 4 Wochen
Sydney, Österreich Rhino-Rack VollzeitJob Category: Call Centre and Customer ServiceAt Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.We believe in customer centricity, innovation, and continuous growth.Here, you'll thrive in a dynamic, fast-paced environment where your...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Splend VollzeitAbout Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle.With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership.But we aren't just about vehicle ownership; we are also fast-tracking the transition to green mobility, and we are leading the...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Sap Fioneer VollzeitInnovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with...
-
Customer Service Manager
vor 7 Stunden
Sydney, Österreich Clearcompany VollzeitInnovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands.At the heart of it all it is simple: We bring financial services to the next level with...
-
Customer Service Manager
vor 1 Monat
Sydney, Österreich Programmed VollzeitPERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and décor.Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.About the roleThe...
-
Customer Service Manager
vor 6 Stunden
Sydney, Österreich Safewill VollzeitOur Story At Safewill, we're reshaping end-of-life planning in Australia, making it more affordable, personal, and accessible for all.Since our launch, we've grown rapidly to become one of the country's fastest-growing tech companies.Backed by leading investors like Westpac's Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we're scaling fast -...
-
Customer Service Manager
Vor 2 Tagen
Sydney, Österreich Clearcompany VollzeitInnovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands.At the heart of it all it is simple: We bring financial services to the next level with...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitPharmaceuticals & Medical Devices (Healthcare & Medical) My client is a global medical technology company with many successful facets to their business.They have a well-established brand with multiple product lines that need continuous support.A large component of this role will be Customer Service Management starting with the team itself.There are 10...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich I-Pharm Consulting Australia Pty Ltd VollzeitPharmaceuticals & Medical Devices (Healthcare & Medical) My client is a global medical technology company with many successful facets to their business.They have a well-established brand with multiple product lines that need continuous support.A large component of this role will be Customer Service Management starting with the team itself.There are 10...
-
Program Manager
Vor 2 Tagen
Sydney, Österreich Nsw Department Of Customer Service VollzeitProgram Manager, Digital & Strategic Programs Policy & Programs, Building Commission NSW Grade 11/12 Salary Range: $145,378 – $168,130 per annum + super Sydney, Gosford, other locations considered. Temporary to 30 June 2025 About Building Commission NSW Building Commission NSW was established as the regulator of the building and construction industry in...
-
Customer Service Centre Manager
vor 2 Monaten
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a Customer Service Centre Manager to establish and develop the Customer Service Centre In-Take Team for The Law...
-
Customer Service Centre Manager
vor 2 Monaten
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Customer Service Centre Manager to establish and develop the Customer Service Centre In-Take Team for The Law...
