Customer Service Manager
vor 1 Monat
PERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and décor.
Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.About the roleThe Customer Service Manager role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.Key Responsibilities:Provide coaching to team members to ensure the team provides a consistently high standard of customers and stakeholders.Conduct regular side-by-side call & order management observation.Subject matter expert, & compliance, to the business policies and proceduresUtilize knowledge to monitor, coach and continuously improve team performance.Subject matter expert, and multi-skilled, across all B2B customer service segments & channelsUtilize knowledge to monitor, coach and continuously improve team performanceSupport the team in the management of daily workloads as necessary.Qualify, understand, and expedite customer and stakeholder need.Ownership to resolution of complex customer scenariosRole model for service excellence, customer advocacy standardsMaintain team rosters to assure consistent delivery of service levels.Consistently review processes, identify improvement opportunities, propose improvement initiativesSkills/Experience:A minimum of 2 years' experience managing customer service teams, preferably within the homewares or retail industry.Excellent communication and interpersonal skills, with the ability to build strong relationships with both customers and colleagues.Strong problem-solving abilities, with the capacity to handle challenging customer interactions with professionalism and empathy.Proven ability to coach, mentor, and motivate a team to achieve high standards of performance.A passion for homewares products and a genuine interest in enhancing the customer experience.Strong organisational skills and the ability to manage multiple priorities.Essential Requirements:Must have Driver's license and vehicle.Located within a 30-minute drive from Alexandria, NSWAvailable to work 5 days a week (Monday to Friday) on site.HOW TO APPLYClick "APPLY NOW" to register for this role.
Please note that due to the high volume of applicants, only shortlisted candidates will be contacted.
If you would like a confidential chat please reach out to Kylie Williamson - Who are weAt PERSOLKELLY, our passion is - and always has been - putting you first.We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.So it's over to you.
If you would like to join our team, please APPLY now.To learn more about working with PERSOLKELLY, we encourage you to visit our website.Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.
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