Customer Service Manager
vor 1 Woche
Summary: The Customer Service Manager will oversee the customer service operations within the organisation.
This role involves managing the customer service team, ensuring high levels of customer satisfaction, and maintaining efficient processes.
The Customer Service Manager will also develop strategies to enhance customer experiences and drive customer loyalty.
Responsibilities: Supervise and support the customer service team.Develop and implement customer service policies and procedures.Monitor and assess team performance to ensure service standards are met.Handle complex customer complaints and issues.Coordinate with other departments to ensure effective customer service delivery.Analyse customer feedback and make recommendations for improvements.Prepare regular reports on customer service metrics.Ensure compliance with company policies and industry regulations.This role is based in Parramatta, NSW.
Main Tasks: Recruit, train, and mentor customer service staff.Establish performance goals for the customer service team.Monitor customer interactions to ensure quality service.Develop training materials and conduct regular training sessions.Investigate and resolve escalated customer service issues.Maintain customer service software and tools.Track and report on customer service performance metrics.Stay updated on industry trends and best practices.Conduct performance appraisals and provide feedback to team members.Relevant Qualifications: A relevant qualification for this role may include a diploma or degree in business administration, management, or a related field.Professional experience in customer service or a management role is preferred.Relevant Skills: Strong leadership and team management abilities.Excellent communication skills, both verbal and written.Ability to handle and resolve conflicts effectively.Proficiency in customer service software.Strong analytical and problem-solving skills.Ability to work under pressure and manage multiple tasks.High level of organisational skills and attention to detail.Strong customer-focused approach.Summary of Role Requirements: Flexible hours available.1 year of relevant work experience required for this role.Working rights required for this role. #J-18808-Ljbffr
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