Customer Service Manager
vor 11 Stunden
Innovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands.
At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your futureAbout the Role:As a Customer Service Manager, you are the trusted adviser to our customers and ensure customer satisfaction.
You are working with the customer in safeguarding and optimization of their investments into SAP Fioneer services and support.You will be diligent about ensuring quality services to satisfy customers need and resolving complex and critical situations throughout the customer lifecycle.Key Responsibilities:Primary Contact for the customer including point of escalationUnderstand the customer business, goals and challenges in order to guide resolution and provide quality support and servicesEnsure contractual obligations fulfillment with your customer including Service Level Agreements, customer satisfaction and process efficiency within service deliveryMonitoring progress and availability service and support team, helping determine priorities, managing challenging customer situationsMange proactive delivery of service plan and reactive support requestsDrives end-to-end customer engagement including commercial responsibilities (costs and profitability), customer expectations, customer reporting and invoicingProtect and grow engagement scope, identify cross and upsell opportunitiesRequirementsStrong experience in support processes, compliance and project management, especially in supporting production environmentsStrong experience in stakeholder management at all levels delivering clear status on service delivery and efficiencyStrong experience in SAP Banking environment including Cloud Delivery Models would be an advantageConfident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiencesExperience planning and coordinating technology resources balanced against operational needsOpen minded, innovative thinker and adaptable to changes, enjoying working in agile environmentSkills:Thought Leadership: ability to guide, inspire innovation, motivates others, shares knowledge, and drives an agreed goal based on their expertise and industry perspectiveInnovative Thinker: ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issuesGood communication and presentation skills: ability to clearly articulate topics and provide proper presentations to internal and external stakeholdersIndustry Knowledge: expertise knowledge in business processes, ideally in financial servicesTeam player: ability to build strong relationship with follow team members.BenefitsYou will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector.
This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo.
You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing.
As an employee, you will have the chance to chart your own career path and take advantage of a competitive compensation package and progression opportunities based on merit.#J-18808-Ljbffr
-
Customer Service Manager
vor 4 Wochen
Sydney, Österreich Plancare VollzeitSummary: The Customer Service Manager will oversee the customer service operations within the organisation.This role involves managing the customer service team, ensuring high levels of customer satisfaction, and maintaining efficient processes.The Customer Service Manager will also develop strategies to enhance customer experiences and drive customer...
-
Manager, Emergency Response
Vor 2 Tagen
Sydney, Österreich Nsw Department Of Customer Service VollzeitManager, Emergency Response Role type: Temp up to 2 years opportunity Salary: Annual base salary starting at $145,378 - $168,130 plus 11.5% employer's contribution to superannuation and annual leave loading Grade: Clerk grade 11/12 Location: Sydney About Us: The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact...
-
Manager, Emergency Response
Vor 2 Tagen
Sydney, Österreich Nsw Department Of Customer Service VollzeitManager, Emergency Response Role type: Temp up to 2 years opportunitySalary: Annual base salary starting at $145,378 - $168,130 plus 11.5% employer's contribution to superannuation and annual leave loadingGrade: Clerk grade 11/12Location: SydneyAbout Us: The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with...
-
Customer Service Manager
Vor 2 Tagen
Sydney, Österreich Trak Recruiting VollzeitCustomer Service Manager (BBBH10531) Wetherill Park, Sydney, AustraliaSalary: AUD70000 - AUD85000 per annum + superannuationThe CompanyWith over a century of experience, we are the industry leader in school uniforms.Our success and reputation are built on putting the customer first and consistently going the extra mile to provide high-quality uniforms at...
-
Customer Service Manager
Vor 2 Tagen
Sydney, Österreich Trak Recruiting VollzeitCustomer Service Manager (BBBH10531) Wetherill Park, Sydney, AustraliaSalary: AUD70000 - AUD85000 per annum + superannuationThe Company With over a century of experience, we are the industry leader in school uniforms.Our success and reputation are built on putting the customer first and consistently going the extra mile to provide high-quality uniforms at...
-
Customer Service Manager
vor 1 Monat
Sydney, Österreich Rhino-Rack VollzeitJob Category: Call Centre and Customer ServiceAt Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.We believe in customer centricity, innovation, and continuous growth.Here, you'll thrive in a dynamic, fast-paced environment where your...
-
Customer Service Manager
vor 4 Wochen
Sydney, Österreich Rhino-Rack VollzeitJob Category: Call Centre and Customer ServiceAt Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.We believe in customer centricity, innovation, and continuous growth.Here, you'll thrive in a dynamic, fast-paced environment where your...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Michael Page Australia VollzeitWestern Sydney LocationCareer Progression About Our Client Why You'll Love Working With Us: Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits.Career Growth: Advance your career with ongoing training and development opportunities.Supportive Environment: Be part of a collaborative team that values your input and...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Michael Page Australia VollzeitWestern Sydney LocationCareer Progression About Our ClientWhy You'll Love Working With Us:Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits.Career Growth: Advance your career with ongoing training and development opportunities.Supportive Environment: Be part of a collaborative team that values your input and...
-
Customer Service Manager
vor 4 Wochen
Sydney, Österreich Rhino-Rack VollzeitJob Category: Call Centre and Customer ServiceAt Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.We believe in customer centricity, innovation, and continuous growth.Here, you'll thrive in a dynamic, fast-paced environment where your...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Splend VollzeitAbout Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle.With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership.But we aren't just about vehicle ownership; we are also fast-tracking the transition to green mobility, and we are leading the...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Sap Fioneer VollzeitInnovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with...
-
Customer Service Manager
vor 1 Monat
Sydney, Österreich Programmed VollzeitPERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and décor.Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.About the roleThe...
-
Customer Service Manager
vor 11 Stunden
Sydney, Österreich Safewill VollzeitOur Story At Safewill, we're reshaping end-of-life planning in Australia, making it more affordable, personal, and accessible for all.Since our launch, we've grown rapidly to become one of the country's fastest-growing tech companies.Backed by leading investors like Westpac's Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we're scaling fast -...
-
Customer Service Manager
Vor 2 Tagen
Sydney, Österreich Clearcompany VollzeitInnovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands.At the heart of it all it is simple: We bring financial services to the next level with...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitPharmaceuticals & Medical Devices (Healthcare & Medical) My client is a global medical technology company with many successful facets to their business.They have a well-established brand with multiple product lines that need continuous support.A large component of this role will be Customer Service Management starting with the team itself.There are 10...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich I-Pharm Consulting Australia Pty Ltd VollzeitPharmaceuticals & Medical Devices (Healthcare & Medical) My client is a global medical technology company with many successful facets to their business.They have a well-established brand with multiple product lines that need continuous support.A large component of this role will be Customer Service Management starting with the team itself.There are 10...
-
Program Manager
Vor 2 Tagen
Sydney, Österreich Nsw Department Of Customer Service VollzeitProgram Manager, Digital & Strategic Programs Policy & Programs, Building Commission NSW Grade 11/12 Salary Range: $145,378 – $168,130 per annum + super Sydney, Gosford, other locations considered. Temporary to 30 June 2025 About Building Commission NSW Building Commission NSW was established as the regulator of the building and construction industry in...
-
Customer Service Centre Manager
vor 2 Monaten
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Customer Service Centre Manager to establish and develop the Customer Service Centre In-Take Team for The Law...
-
Customer Service Centre Manager
vor 2 Monaten
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a Customer Service Centre Manager to establish and develop the Customer Service Centre In-Take Team for The Law...
