Customer Service Manager
Vor 2 Tagen
Customer Service Manager (BBBH10531) Wetherill Park, Sydney, AustraliaSalary: AUD70000 - AUD85000 per annum + superannuationThe CompanyWith over a century of experience, we are the industry leader in school uniforms.
Our success and reputation are built on putting the customer first and consistently going the extra mile to provide high-quality uniforms at competitive prices.
We take pride in thinking creatively and embracing innovation to find new ways of meeting the ever-evolving needs of the schools we serve.The RoleAs Customer Service Manager, you will be a strong leader for a team of 4.
Main responsibilities include:Lead and manage the customer service team, ensuring high-quality service through effective resolution of customer inquiries and feedback.Assist the team with inbound and outbound customer service calls, emails & webchat when needed.Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs) by monitoring team performance and taking proactive measures to address any deviations.Conduct regular performance evaluations, providing constructive feedback and identifying areas for improvement or development.Location: Wetherill Park, 2164 (on-site parking available)Hours: 8am-4:30pmExperienceAbility to assess individual and team performance, identify skills gaps, and develop a training strategy to improve performance.Experience managing a team in a call centre environment - management of offshore customer service agents advantageous.Proven experience in leading, motivating, and developing a professional team, with a focus on modelling behaviours that improve performance.Demonstrated commitment to continuous improvement, with the ability to enhance procedures, processes, and initiate new initiatives to drive efficiency and effectiveness.Salesforce experience required.
#J-18808-Ljbffr
-
Customer Service Manager
vor 4 Wochen
Sydney, Österreich Plancare VollzeitSummary: The Customer Service Manager will oversee the customer service operations within the organisation.This role involves managing the customer service team, ensuring high levels of customer satisfaction, and maintaining efficient processes.The Customer Service Manager will also develop strategies to enhance customer experiences and drive customer...
-
Manager, Emergency Response
Vor 2 Tagen
Sydney, Österreich Nsw Department Of Customer Service VollzeitManager, Emergency Response Role type: Temp up to 2 years opportunity Salary: Annual base salary starting at $145,378 - $168,130 plus 11.5% employer's contribution to superannuation and annual leave loading Grade: Clerk grade 11/12 Location: Sydney About Us: The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact...
-
Manager, Emergency Response
Vor 2 Tagen
Sydney, Österreich Nsw Department Of Customer Service VollzeitManager, Emergency Response Role type: Temp up to 2 years opportunitySalary: Annual base salary starting at $145,378 - $168,130 plus 11.5% employer's contribution to superannuation and annual leave loadingGrade: Clerk grade 11/12Location: SydneyAbout Us: The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with...
-
Customer Service Manager
Vor 2 Tagen
Sydney, Österreich Trak Recruiting VollzeitCustomer Service Manager (BBBH10531) Wetherill Park, Sydney, AustraliaSalary: AUD70000 - AUD85000 per annum + superannuationThe Company With over a century of experience, we are the industry leader in school uniforms.Our success and reputation are built on putting the customer first and consistently going the extra mile to provide high-quality uniforms at...
-
Customer Service Manager
vor 4 Wochen
Sydney, Österreich Rhino-Rack VollzeitJob Category: Call Centre and Customer ServiceAt Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.We believe in customer centricity, innovation, and continuous growth.Here, you'll thrive in a dynamic, fast-paced environment where your...
-
Customer Service Manager
vor 4 Wochen
Sydney, Österreich Rhino-Rack VollzeitJob Category: Call Centre and Customer ServiceAt Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.We believe in customer centricity, innovation, and continuous growth.Here, you'll thrive in a dynamic, fast-paced environment where your...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Michael Page Australia VollzeitWestern Sydney LocationCareer Progression About Our Client Why You'll Love Working With Us: Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits.Career Growth: Advance your career with ongoing training and development opportunities.Supportive Environment: Be part of a collaborative team that values your input and...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Michael Page Australia VollzeitWestern Sydney LocationCareer Progression About Our ClientWhy You'll Love Working With Us:Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits.Career Growth: Advance your career with ongoing training and development opportunities.Supportive Environment: Be part of a collaborative team that values your input and...
-
Customer Service Manager
vor 4 Wochen
Sydney, Österreich Rhino-Rack VollzeitJob Category: Call Centre and Customer ServiceAt Rhino-Rack, we're more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we're a community driven by core values that put people first.We believe in customer centricity, innovation, and continuous growth.Here, you'll thrive in a dynamic, fast-paced environment where your...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Splend VollzeitAbout Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle.With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership.But we aren't just about vehicle ownership; we are also fast-tracking the transition to green mobility, and we are leading the...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Sap Fioneer VollzeitInnovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with...
-
Customer Service Manager
vor 7 Stunden
Sydney, Österreich Clearcompany VollzeitInnovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands.At the heart of it all it is simple: We bring financial services to the next level with...
-
Customer Service Manager
vor 1 Monat
Sydney, Österreich Programmed VollzeitPERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and décor.Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.About the roleThe...
-
Customer Service Manager
vor 7 Stunden
Sydney, Österreich Safewill VollzeitOur Story At Safewill, we're reshaping end-of-life planning in Australia, making it more affordable, personal, and accessible for all.Since our launch, we've grown rapidly to become one of the country's fastest-growing tech companies.Backed by leading investors like Westpac's Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we're scaling fast -...
-
Customer Service Manager
Vor 2 Tagen
Sydney, Österreich Clearcompany VollzeitInnovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands.At the heart of it all it is simple: We bring financial services to the next level with...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitPharmaceuticals & Medical Devices (Healthcare & Medical) My client is a global medical technology company with many successful facets to their business.They have a well-established brand with multiple product lines that need continuous support.A large component of this role will be Customer Service Management starting with the team itself.There are 10...
-
Customer Service Manager
vor 2 Monaten
Sydney, Österreich I-Pharm Consulting Australia Pty Ltd VollzeitPharmaceuticals & Medical Devices (Healthcare & Medical) My client is a global medical technology company with many successful facets to their business.They have a well-established brand with multiple product lines that need continuous support.A large component of this role will be Customer Service Management starting with the team itself.There are 10...
-
Program Manager
Vor 2 Tagen
Sydney, Österreich Nsw Department Of Customer Service VollzeitProgram Manager, Digital & Strategic Programs Policy & Programs, Building Commission NSW Grade 11/12 Salary Range: $145,378 – $168,130 per annum + super Sydney, Gosford, other locations considered. Temporary to 30 June 2025 About Building Commission NSW Building Commission NSW was established as the regulator of the building and construction industry in...
-
Customer Service Centre Manager
vor 2 Monaten
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a Customer Service Centre Manager to establish and develop the Customer Service Centre In-Take Team for The Law...
-
Customer Service Centre Manager
vor 2 Monaten
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Customer Service Centre Manager to establish and develop the Customer Service Centre In-Take Team for The Law...
