Service Desk Manager
vor 2 Wochen
What success looks like in this role:Managing employees who obtain information from services requester, log information into the proper call management system, and provide information relevant to the call and services provider.Manage employees who deliver remote hardware and software support to resolve basic feature/function questions regarding Off the Shelf (i.e., Microsoft Office applications), client-customized enterprise business applications (i.e., Workday), or similar areas.Design, contract and deliver service desk processes and services to deliver exceptional customer service and support.Manage all operational and daily activities of assigned resources to ensure clients receive effective and timely resolution of all issues in compliance with the Service Level Agreement requirements based on established company objectives.Responsible for developing and documenting processes and procedures, particularly in a SLA driven environment.Define internal Support Desk performance indicators for quality assurance in support of customer-facing performance indicators and present them to management.Proactively manage communications pertaining to technical support, operations, changes, outages, and issues in a timely, professional manner.You will be successful in this role if you have:Requires NV1 security clearance.Bachelor's degree in Information Technology, Computer Science, or related field.8+ years' experience required and 4+ years leadership experience.Customer-first attitude and high performance driven.Knowledge of and experience in applying ITIL principles and standards to improve incident resolution and customer service standards.Strong analytical abilities and professional office experience.Languages: English.
The local languages of the countries it supports are an advantage.
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Service Desk Agent
vor 2 Monaten
Canberra, Österreich Datacom VollzeitOur Why Datacom works with organisations and communities across New Zealand and Australia to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why) At Datacom we're committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give...
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Service Desk Agent
vor 1 Woche
Canberra, Österreich One Power VollzeitOther (Information & Communication Technology) Datacom works with organisations and communities across New Zealand and Australia to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why) At Datacom we're committed to developing, retaining, and promoting diverse talent.We want to help...
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Service Desk Analyst
vor 4 Wochen
Canberra, Österreich Atturra Limited VollzeitLocation: Canberra, Australian Capital Territory, AU, 2600Why is this an exciting opportunity?Atturra is one of Australia's fastest growing ASX-listed advisory and IT solutions companies.The Managed Services area of Atturra's business offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have decades of experience in the industry....
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Service Desk Analyst
vor 4 Wochen
Canberra, Österreich Atturra Limited VollzeitLocation: Canberra, Australian Capital Territory, AU, 2600Why is this an exciting opportunity? Atturra is one of Australia's fastest growing ASX-listed advisory and IT solutions companies.The Managed Services area of Atturra's business offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have decades of experience in the industry....
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Aps6 Service Desk Team Leader
vor 3 Monaten
Canberra, Österreich Comcare (Australian Government) VollzeitThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...
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Aps6 Service Desk Team Leader
vor 3 Monaten
Canberra, Österreich Comcare (Australian Government) VollzeitThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...
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Aps6 Service Desk Team Leader
vor 3 Monaten
Canberra, Österreich Tideri Jobbörse VollzeitThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...
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Service Desk Agent
vor 1 Tag
Canberra, Österreich Unisys VollzeitWhat success looks like in this role: 1st Level telephone and other media contact support.Strive for a high level of first contact resolution.Respond to and resolve customer requests related to software, hardware, and network operations difficulties by providing fast, efficient, and friendly customer service.Accurately document calls and incidents.Manage...
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Service Desk Analyst | Defence Support
vor 21 Stunden
Canberra, Österreich Leidos VollzeitAt Leidos Australia, we challenge conventional thinking to create a safer, healthier, and more efficient world.We seek innovative minds to integrate IT, engineering, and science into practical solutions for complex, high-risk challenges.Job DescriptionOur Joint Command Support Environment (JCSE) is a complex system of systems used to plan, monitor and...
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Service Desk Analyst | Defence Support
vor 21 Stunden
Canberra, Österreich Leidos Australia Vollzeit2 days ago Be among the first 25 applicantsCompany DescriptionAt Leidos Australia, we challenge conventional thinking to create a safer, healthier, and more efficient world.We seek innovative minds to integrate IT, engineering, and science into practical solutions for complex, high-risk challenges.Job DescriptionOur Joint Command Support Environment (JCSE)...
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Level1 Service Desk Agent
vor 4 Wochen
Canberra, Österreich Kirra Services VollzeitThe Service Desk Agent is responsible for providing high level, specialised technical support, typically from a Helpdesk environment, regarding very specific and/or customised application(s).Role ResponsibilitiesProvides specialised, escalated technical support from a central location (typically helpdesk) either by telephone or email.Negotiates timeframes...
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Atturra Limited | Service Desk Analyst
vor 4 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitLocation: Canberra, Australian Capital Territory, AU, 2600 Why is this an exciting opportunity?Atturra is one of Australia's fastest growing ASX-listed advisory and IT solutions companies.The Managed Services area of Atturra's business offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have decades of experience in the...
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Canberra, Österreich Tideri Jobbörse VollzeitAPS5 Senior Service Desk Analyst, Canberra About the roleThe purpose of this role is to ensure the effectiveness and efficiency of IT support services to the ACIC and its external stakeholders.Key responsibilities:Ensure effective IT support services to the ACIC and its external stakeholders. Our ideal candidateTo be successful in this role, you will...
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Front Desk Agent
vor 21 Stunden
Canberra, Österreich Accor Hotels VollzeitYour team and working environment:Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.Why work for Accor?We are far...
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Call Reception\Help Desk Supervisor
vor 1 Tag
Canberra, Österreich Unisys VollzeitCall Reception/Help Desk SupervisorApply locations Canberra, ACT, AustraliaTime type: Full timePosted on: Posted 2 Days AgoJob requisition ID: REQ561529What success looks like in this role: Supervising employees who obtain information from services requester, log information into proper call management system and provide information relevant to the call and...
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Service Management Analyst 3
vor 3 Monaten
Canberra, Österreich Unisys VollzeitService Management Analyst 3Locations: Canberra, ACT, AustraliaTime Type: Full timePosted on: 30+ Days AgoWhat success looks like in this role:Our Service Management team plays an essential role in supporting our client's end users and IT ecosystem. This role supports a wider IT support team including Service Desk and Field Services and will be responsible...
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Canberra, Österreich Tideri Jobbörse VollzeitCall Reception/Help Desk Supervisor Apply locations Canberra, ACT, Australia Time type: Full time Posted on: Posted 2 Days Ago Job requisition ID: REQ561529 What success looks like in this role: Supervising employees who obtain information from services requester, log information into proper call management system and provide information relevant to the call...
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Service Management Analyst 3
vor 2 Monaten
Canberra, Österreich Tideri Jobbörse VollzeitService Management Analyst 3 Locations: Canberra, ACT, Australia Time Type: Full time Posted on: 30+ Days Ago What success looks like in this role: Our Service Management team plays an essential role in supporting our client's end users and IT ecosystem.This role supports a wider IT support team including Service Desk and Field Services and will be...
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Infrastructure Engineer Print Services
vor 20 Stunden
Canberra, Österreich Calleo VollzeitContract Opportunity Location: Canberra NV1 Clearance Required Overview The Infrastructure Engineer (Print Services) manages the technical aspects of print services provided by supported printers and Multi-Function Devices (MFDs).They are responsible for managing and provisioning MFD, associated print peripherals, impression counts, relocations, maintaining...
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Infrastructure Engineer Print Services
vor 2 Monaten
Canberra, Österreich Calleo Australia VollzeitContract OpportunityLocation: CanberraNV1 Clearance RequiredOverviewThe Infrastructure Engineer (Print Services) manages the technical aspects of print services provided by supported printers and Multi-Function Devices (MFDs).They are responsible for managing and provisioning MFD, associated print peripherals, impression counts, relocations, maintaining...
