Payroll Support Consultant
vor 1 Monat
Our mission and where you fit in At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.
Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.
There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match
What might your days look like As a Payroll Support Consultant, you'll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product.
In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively.
This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.
As a Payroll Support Consultant you'll be responsible for;Providing support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration.Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner.Assisting and collaborating with the wider squad and support team to provide best practice system use and education to all our customers.Proactively analysing and understanding product functionality across the platform and logic in detail; and testing in platforms to identify user error / system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.Conducting / triaging customer support issues and assigning to the appropriate team or resolving where possible.Taking on client and team payroll escalations for our customers.Assisting with requirements gathering to run post mortems and run internal support team workshops.Escalating issues related to bugs or product logic / functionality concerns as necessary, in collaboration with Seniors / Team Leads and the Product Team.Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes.Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible.Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs).Proactively contributing feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights.What will you bring : Relevant Australian Payroll knowledge and industry experience.Previous experience in setting up, implementing and / or administrating payroll systems (knowledge of EH Payroll / KeyPay is a plus
).Exposure to working in fluid, high change and high velocity environments.Prior exposure to customer experience within a SaaS (Software as a Service) environment.An attitude that always puts your customer's needs first.Problem solving skills with a sound and thorough approach to troubleshooting.Ability to manage competing priorities, working autonomously; requesting assistance where needed.Strong and polished verbal and written communication skills.A tertiary degree in Human Resources and / or relevant qualification (nice to have).Experience is important, but for us the biggest measure of success is people who can live and breathe our values.
Show us what you can bring to the table, and we'll empower you to let your talents shine.
Are we a match? Think we're the right match for you?
Fantastic
Click 'Apply' and our talent team will reach out with the next steps.
At Employment Hero, we are committed to safeguarding the privacy of your application data.
To understand how we do so, you can read our Applicant Privacy Policy.
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
#J-18808-Ljbffr
-
Payroll Software Support Consultant
vor 3 Monaten
Melbourne, Österreich Businesshub VollzeitPayroll Software Support Consultant (MYOB Advanced) Melbourne, VICTORIA Role OverviewApplicationAbout BusinessHub BusinessHub is an MYOB Advanced Platinum Partner that helps mid-sized organisations to scale and grow using MYOB Advanced cloud ERP + Payroll + Workforce Management. We are a close-knit team of problem-solvers, strategic thinkers and innovators...
-
Payroll Software Support Consultant
vor 3 Monaten
Melbourne, Österreich Businesshub VollzeitPayroll Software Support Consultant (MYOB Advanced) Melbourne, VICTORIA Role OverviewApplicationAbout BusinessHub BusinessHub is an MYOB Advanced Platinum Partner that helps mid-sized organisations to scale and grow using MYOB Advanced cloud ERP + Payroll + Workforce Management.We are a close-knit team of problem-solvers, strategic thinkers and innovators...
-
Payroll Software Support Consultant
vor 3 Monaten
Melbourne, Österreich Businesshub VollzeitPayroll Software Support Consultant (MYOB Advanced) Melbourne, VICTORIA Role Overview Application About BusinessHub BusinessHub is an MYOB Advanced Platinum Partner that helps mid-sized organisations to scale and grow using MYOB Advanced cloud ERP + Payroll + Workforce Management.We are a close-knit team of problem-solvers, strategic thinkers and innovators...
-
Payroll Officer
vor 4 Wochen
Melbourne, Österreich Portfolio Payroll Limited VollzeitI am working alongside a large business consultancy firm based in the Leeds area who are looking to add a Payroll professional to their established team on a fixed term basis.The role is due to maternity cover and they are looking for an experienced candidate to support their busy payroll team for a fixed term of 12 months.Key Duties/Tasks:Technical payroll...
-
Payroll Consultant
vor 4 Wochen
Melbourne, Österreich St Vincent'S Health Australia VollzeitTime left to apply: End Date: December 8, 2024 (28 days left to apply)Job Requisition ID: JR139609Job Description:Excellent benefits including salary packaging.Permanent, Full Time position.Salary is $76,767.97 per annum.About the RoleThis role is for a payroll professional with the primary purpose of contributing to the delivery of a best practice internal...
-
Payroll Consultant
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitTime left to apply: End Date: December 8, 2024 (28 days left to apply) Job Requisition ID: JR139609 Job Description: Excellent benefits including salary packaging.Permanent, Full Time position.Salary is $76,767.97 per annum.About the RoleThis role is for a payroll professional with the primary purpose of contributing to the delivery of a best practice...
-
Sap Hcm Payroll Consultant
vor 2 Monaten
Melbourne, Österreich Specsolutions VollzeitConsultants (Information & Communication Technology) Full time Location can be in Canberra, Sydney, Brisbane, Melbourne or Perth.About the role: As a leading software and professional services company, EPI-USE employs over 4,000 HR and Payroll passionate professionals across 40 countries.We are seeking seasoned SAP Payroll Specialists to join our Australian...
-
Payroll Consultant
vor 2 Monaten
Melbourne, Österreich Employee Managed Services VollzeitPosition: Payroll ConsultantLocation: Permanent full-time position located in Melbourne's CBDAbout the business: As a leading business consulting and services company, Employee Managed Services (EMS) has provided clients with professional and tailored Payroll solutions for more than 20 years.Together with our sister company, EPI-USE Systems, we have...
-
Finance Manager
vor 1 Monat
Melbourne, Österreich Senior Consultant, Accounting & Finance VollzeitSenior Consultant, Accounting & Finance – Sunshine Coast QLDThe CompanyMarket leading multi-site services business is seeking a proven people manager to lead, develop and drive further growth, systems, financial control (IFRS) and payroll processes.The business has exceeded financial performance in recent years, and with continued growth and investment,...
-
Aurion Payroll Consultant
Vor 6 Tagen
Melbourne, Österreich Buscojobs VollzeitWhy is this an exciting opportunity Atturra is one of Australia's fastest growing ASX-listed advisory and IT solutions companies.The Atturra business offers leading Advisory, Hybrid IT, Private Cloud and Connectivity services, and a team with decades of experience in the industry.This experience coupled with our people, makes us one of the most complete and...
-
Sap Payroll Consultant
Vor 2 Tagen
Melbourne, Österreich Zone It Solutions VollzeitWe are seeking a skilled SAP Payroll Consultant to join our team.You will be responsible for implementing and maintaining SAP Payroll solutions for our clients.Responsibilities:Minimum of 5 years of experience as a SAP Payroll ConsultantComprehensive understanding of the SAP Payroll modules and their integration with other SAP modulesThorough knowledge of...
-
Payroll Implementation Consultant
vor 2 Wochen
Melbourne, Österreich Workwave VollzeitDo you have a passion for helping others further their success? TEAM Software (APAC) by Workwave is currently looking to hire an experienced Payroll Implementation Consultant.The Payroll Implementation Consultant is a multi-function role with the goal of transitioning mid-to-large Cleaning, Security and FM Contractors from their existing Timesheet and...
-
Payroll Implementation Consultant
vor 1 Monat
Melbourne, Österreich Workwave Llc VollzeitThe Payroll Implementation Consultant is a multi-function role with the goal of transitioning mid-to-large Cleaning, Security and FM Contractors from their existing Timesheet and Payroll systems to the fully integrated Templa CMS ERP Solution. The core activities of this role are project management, business analysis, system configuration, customer training,...
-
Sap Payroll/ Ecp Lead Consultant
Vor 3 Tagen
Melbourne, Österreich Buscojobs VollzeitDyFlex is an established SAP Platinum Partner with offices across Australia.We are recognised as a leader in our area of SAP expertise.We deliver fit for purpose SAP solutions and our services range from greenfield and brownfield implementations, change management to ongoing AMS services and support.Recently, we have been awarded Partner of the Year for SAP...
-
Sap Payroll/ Ecp Lead Consultant
vor 2 Monaten
Melbourne, Österreich Dyflex Pty Ltd VollzeitDyFlex is an established SAP Platinum Partner with offices across Australia.We are recognised as a leader in our area of SAP expertise.We deliver fit for purpose SAP solutions and our services range from greenfield and brownfield implementations, change management to ongoing AMS services and support.Recently, we have been awarded Partner of the Year for SAP...
-
Payroll Implementation Consultant
vor 1 Monat
Melbourne, Österreich Workwave Llc VollzeitThe Payroll Implementation Consultant is a multi-function role with the goal of transitioning mid-to-large Cleaning, Security and FM Contractors from their existing Timesheet and Payroll systems to the fully integrated Templa CMS ERP Solution.The core activities of this role are project management, business analysis, system configuration, customer training,...
-
Workwave | Payroll Implementation Consultant
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitDo you have a passion for helping others further their success?TEAM Software (APAC) by Workwave is currently looking to hire an experienced Payroll Implementation Consultant.The Payroll Implementation Consultant is a multi-function role with the goal of transitioning mid-to-large Cleaning, Security and FM Contractors from their existing Timesheet and Payroll...
-
Jde Hr Payroll Consultant – Sydney
vor 2 Wochen
Melbourne, Österreich Pyramid Global Technologies VollzeitJDE HR Payroll Consultant – Sydney & PAN AustraliaJob Description We are looking for a JDE HR Payroll Consultant in Sydney & PAN Australia.About the Role:Do you have existing experience or want to enhance your career as a technical consultant to achieve the following:Minimum 10+ years of experience in JDE PackagesAt least 5+ years of exposure to HR,...
-
Payroll Specialist
vor 1 Monat
Melbourne, Österreich State Government Of Victoria, Australia VollzeitThe Payroll Specialist plays a pivotal role in providing a high level of service in the resolution of complex payroll matters pertaining to all corporate employees of the department. The successful incumbent will provide leadership to a team of HR Consultants regarding the delivery of high-quality, customer centric payroll operations for the corporate...
-
Payroll Specialist
vor 1 Monat
Melbourne, Österreich State Government Of Victoria, Australia VollzeitThe Payroll Specialist plays a pivotal role in providing a high level of service in the resolution of complex payroll matters pertaining to all corporate employees of the department. The successful incumbent will provide leadership to a team of HR Consultants regarding the delivery of high-quality, customer centric payroll operations for the corporate...
