Head Of Claims
vor 1 Monat
About Hannover Re Hannover Re - more than 3,500 employees at locations all over the world.
Our strength?
Connecting Power: We rely on each other.
As a reinsurer, we protect customers in the event of a claim.
This requires customised, innovative solutions.
Solutions that worked yesterday may be outdated tomorrow.
We challenge ourselves and continuously optimise our services, advice and products.
All this makes us one of the leading and most profitable reinsurance groups in the world as well as a reliable employer.
We are a major player in the Life & Health reinsurance market in Australia and New Zealand and we have the benefit of being small and nimble but with the financial backing of one of the largest reinsurers in the world.
We currently have an exciting opportunity in our Life & Health subsidiary in Sydney which plays a major part in the success of Hannover Re globally.
About the role The Head of Claims is a senior management position with responsibility for ensuring the smooth, efficient and effective operation of the Claims Operations (Claims Handling & Settling Services, Claims Assessment and Claims Administration) teams in line with the AFSL on Claims Handling Services, LICOP, customer and business needs.
This position is also responsible for the effective management of HLR Aus's Reinsurance and Technical Claims services in delivering claim capabilities required to support HLR Aus's reinsurance and primary insurance businesses and on specific claims topics for both HLR Aus and the broader industry.
In this role, you will be required to hold the position of a Responsible Manager under the AFSL and ensure compliance with AFSL obligations.
Duties and Responsibilities: Ensure strong operational management disciplines and delivery of required activitiesAdhere to LICOP and AFSL Claims Handling & Settling requirementsDevelop and implement claims management strategies for Reinsured and Direct business lines and cover typesMaintain and actively manage delegation of authority to ensure strong risk management and appropriate competencies to support decision makingManage internal dispute resolution in line with RG271 obligations and LICOPProvide accurate, timely and insightful reporting to key stakeholdersActively and effectively manage change across the teamActive participation in internal claims forums to discuss complicated casesTechnical Claims Services Provide guidance on Claims Management strategies for cedants and HLR Aus Claims Assessors, including rehabilitation and investigationsImplement and manage Claims QA frameworkSupport the ongoing uplift of claims capabilities, through coaching, training or other mechanismsManage and coordinate HLR Aus's Claims Auditing process of ceding companiesProvide advice concerning claims managementEnsure data quality and governance requirements are actively managedEnsure clear documentation and active management of key controls across direct and reinsured claims business processesManage client issues relating to claimsDrive the refinement and expansion of technical claims servicesParticipate in Hannover's international Claims Network Group, industry forums and business tendersAbout You: Experience & Qualifications: Eligible to hold and maintain the position of Responsible Manager under AFSLStrong technical knowledge of Life Industry products and claims handling practicesAbility to liaise at Board and senior level and to confidently present to external stakeholdersStrong team leadership skills, relationship building and people management skills with direct experience managing and coaching leadersStrategic thinking capabilities and ability to deliver on strategic and operational business plans with strong analytical and problem solving skillsExecutive and operational reporting experienceCedant claims and third-party administration auditing experienceWorking knowledge of the legal system within the claims arena in AustraliaExperience and ability to manage dispute resolution complaintsDemonstrated experience working with Data and trend analysisExcellent organisation, attention to detail and ability to prioritise effectivelyClear and effective communication both written and verbalPersonal Qualities: StrategicResourcefulHighly self-motivatedProfessionalVersatileDiplomaticIt is a requirement that all applicants have unlimited rights to work in Australia i.e.
must either be an Australian citizen or have permanent residency.
What do we offer you? Are our values "Responsibility", "Drive" and "We-Spirit" aligned with yours?
We foster a culture of respect in our workplace, supporting and encouraging respectful communication and behaviours, acknowledging differences and honouring the people we interact with, taking the time to understand their needs and perspectives.
Atmosphere: You will find an international working environment with short decision channels, an open feedback culture and a sense of community shaped by mutual esteem and a readiness to help.
Benefits: We value every individual and consider our people to be important to the success of our business with each of us working together to contribute to a common success.
Structured onboarding, hybrid working arrangements, EAP as well as modern offers for personal development and wellness activities, we prioritise employee wellbeing and engagement.
Prospects: You contribute your specialist and methodological expertise and we offer you fresh input and the opportunity to further develop your potential – including room to come up with innovative ideas and act on them
Only together can we achieve our objectives.
We not only offer a job and a title, but if you are looking for an organisation which values its people and is "Somewhat Different", then we want to hear from YOU
All you need to do is hit apply.
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