Samsung Electronics Perú | Crm
vor 23 Stunden
Position Summary
Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology companies in the world.
We are a dynamic business, launching an incredible number and range of new products every year.
We firmly believe that our product ecosystem and portfolio of innovation set our brand apart.
We have an opportunity for you to join Samsung Electronics Australia (SEAU) to make a difference as our CRM & Loyalty Manager in the Direct-to-Consumer (DTC) division.
This role is both strategic and operational, where you will lead a team of 3 to drive the execution of Samsung's online strategy and take ownership of our DTC channels.
You will be responsible for developing and refining content & services product positioning whilst identifying market opportunities across diverse digital touchpoints, including websites and e-commerce channels.
This is the ideal role for a digitally savvy online web producer who welcomes the prospect to thrive in an environment where change and challenge is welcome.
Role and Responsibilities
Strategic Leadership
Initiate, lead, and deliver the CRM, Retention, Loyalty & Data Strategy & Roadmap within Samsung Digital Channels (including email, push, apps, paid media).
Drive the strategic integration of CRM, Loyalty & Retention programmes, aligned with business strategy (B2C and B2B) and other post-purchase customer touchpoints.
Delivery & Ownership of Loyalty Program
Lead and manage the long-term Samsung loyalty/membership program, across multiple touch points (email, web, app, chat, social, eStore etc.)
and continuous innovation of the loyalty strategy.
Owning proposition development, customer research and roadmap requirements with the technical team.
Alongside, continued pilot reward/content activity to improve long-term loyalty.
Lead and manage the Loyalty Customer Data & Analytics framework.
Work in close partnership with Regional Office Consumer & Marketing Insight team to build meaningful segmentations (e.g.
scoring/modelling) & required research to innovate and meet consumer needs.
Lead, manage, and optimise the complex lifecycle and triggered communications via Email, Push Notification, Apps/Services, Paid Media, SMS/Instant Chat to drive increased customer retention & loyalty.
Deliver against our commercial objectives to support our Samsung eStore growth e.g.
increasing loyalty and retention, increasing cross-sell, contributing to DTC sales.
Supplier / Stakeholder / Project Management
Work within a complex, multi-vendor framework.
Engage and co-ordinate with multiple parts of the organisation (Sales, Customer Service, Product Divisions, eCommerce, etc.)
and partner agencies to help define short and long term strategy for Loyalty.
Build strong relationships with stakeholders - a great attitude and openness is needed to navigate in this multi-cultural environment, understanding when to push and when to pull is a must.
Skills and Qualifications
8+ years of CRM data-driven and digital marketing experience.
Track-record of implementing CRM and loyalty marketing plans across various digital touchpoint/channels (email, push, app, web etc.)
to drive Retention & Loyalty.
Expertise in developing and selling-in new propositions & business cases.
Strong agency / team management skills; comfortable leading multi-cultural teams, providing both strategic and hands-on operational feedback and evidence of driving results.
Team player who is passionate and possess excellent communication skills, relationship building skills and a drive to succeed.
What sets us apart from the rest?
At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone.
Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results.
In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career.
When you work for Samsung Australia, you can look forward to:
Competitive remuneration package.
Free on-site parking.
Generous employee discount across our products.
Ongoing professional development opportunities.
Discount across over 400 retail partners.
Discounted gym membership.
Onsite wellness space.
Join us and #ReimagineYourFuture.
The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.
#LI-Midsenior #LI-SEAU
About Us Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere.
Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions.
Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969 , Samsung Electronics has grown into one of the world's leading technology companies, and become recognized as one of the top global brands.
Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
To discover more, please visit our official newsroom at ( ).
#J-18808-Ljbffr
-
Crm & Loyalty Manager
Vor 2 Tagen
Sydney, Österreich Samsung Electronics Perú VollzeitPosition Summary Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology companies in the world.We are a dynamic business, launching an incredible number and range of new products every year.We firmly believe that our product ecosystem and portfolio of innovation set our brand apart.We have an...
-
Crm & Loyalty Manager
Vor 3 Tagen
Sydney, Österreich Samsung Electronics Perú VollzeitPosition SummaryCreate the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology companies in the world.We are a dynamic business, launching an incredible number and range of new products every year.We firmly believe that our product ecosystem and portfolio of innovation set our brand apart.We have an...
-
Crm & Loyalty Manager
Vor 3 Tagen
Sydney, Österreich Samsung Electronics Perú Vollzeit* Please visit Samsung membership to see Privacy Policy, which defaults according to your location.You can change Country/Language at the bottom of the page.If you are a resident of the European Union or the European Economic Area, please click here.If you are a resident of the U.S., please click here.If you are a resident of the Philippines, please click...
-
Crm & Loyalty Manager
Vor 3 Tagen
Sydney, Österreich Samsung Electronics Perú Vollzeit* Please visit Samsung membership to see Privacy Policy, which defaults according to your location.You can change Country/Language at the bottom of the page.If you are a resident of the European Union or the European Economic Area, please click here.If you are a resident of the U.S., please click here.If you are a resident of the Philippines, please click...
-
Crm & Loyalty Manager
Vor 2 Tagen
Sydney, Österreich Samsung Electronics Perú Vollzeit* Please visit Samsung membership to see Privacy Policy, which defaults according to your location.You can change Country/Language at the bottom of the page.If you are a resident of the European Union or the European Economic Area, please click here.If you are a resident of the U.S., please click here.If you are a resident of the Philippines, please click...
-
Channel Development Manager
Vor 4 Tagen
Sydney, Österreich Samsung Electronics Perú VollzeitChannel Development Manager (E-commerce)Apply remote type On-site locations NSW Sydney, Australia posted on Posted Yesterday time left to apply End Date: February 9, 2025 (29 days left to apply) job requisition id R98962Position SummaryCreate the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology...
-
Channel Development Manager
Vor 3 Tagen
Sydney, Österreich Samsung Electronics Perú VollzeitChannel Development Manager (E-commerce)Apply remote type On-site locations NSW Sydney, Australia posted on Posted 2 Days Ago time left to apply End Date: February 9, 2025 (28 days left to apply) job requisition id R98962Position Summary Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology...
-
Channel Development Manager
Vor 3 Tagen
Sydney, Österreich Samsung Electronics Perú VollzeitChannel Development Manager (E-commerce) Apply remote type On-site locations NSW Sydney, Australia posted on Posted 2 Days Ago time left to apply End Date: February 9, 2025 (28 days left to apply) job requisition id R98962 Position Summary Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology...
-
Channel Development Manager
Vor 3 Tagen
Sydney, Österreich Samsung Electronics Perú VollzeitChannel Development Manager (E-commerce)Apply remote type On-site locations NSW Sydney, Australia posted on Posted 2 Days Ago time left to apply End Date: February 9, 2025 (28 days left to apply) job requisition id R98962Position SummaryCreate the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology...
-
Senior Hr Business Partner
Vor 3 Tagen
Sydney, Österreich Samsung Electronics Perú VollzeitSenior HR Business Partner Apply remote type: On-site locations NSW Sydney, AustraliaTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: February 9, 2025 (28 days left to apply)Job requisition id: R98961Position Summary Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing...
-
Senior Hr Business Partner
Vor 2 Tagen
Sydney, Österreich Samsung Electronics Perú VollzeitSenior HR Business PartnerApply remote type: On-site locations NSW Sydney, AustraliaTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: February 9, 2025 (28 days left to apply)Job requisition id: R98961Position SummaryCreate the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing...
-
Senior Hr Business Partner
vor 1 Tag
Sydney, Österreich Samsung Electronics Perú VollzeitSenior HR Business Partner Apply remote type: On-site locations NSW Sydney, AustraliaTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: February 9, 2025 (28 days left to apply)Job requisition id: R98961Position Summary Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing...
-
Sydney, Österreich Tideri Jobbörse VollzeitSenior HR Business Partner Apply remote type: On-site locations NSW Sydney, AustraliaTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: February 9, 2025 (28 days left to apply)Job requisition id: R98961 Position Summary Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing...
-
Sydney, Österreich Tideri Jobbörse VollzeitChannel Development Manager (E-commerce) Apply remote type On-site locations NSW Sydney, Australia posted on Posted Yesterday time left to apply End Date: February 9, 2025 (29 days left to apply) job requisition id R98962 Position Summary Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology...
-
Sydney, Österreich Amazon VollzeitJob ID: 2832978 | Amazon Commercial Services Pty LtdAre you ready to shape the future of e-commerce in Australia? Join Amazon's Existing Seller Management (ESM) team as an Account Manager in Consumer Electronics and become a key player in Australia's digital marketplace evolution. In this dynamic role, you'll partner with diverse Selling Partners, from...
-
Sydney, Österreich Amazon VollzeitJob ID: 2832978 | Amazon Commercial Services Pty LtdAre you ready to shape the future of e-commerce in Australia?Join Amazon's Existing Seller Management (ESM) team as an Account Manager in Consumer Electronics and become a key player in Australia's digital marketplace evolution.In this dynamic role, you'll partner with diverse Selling Partners, from...
-
Sydney, Österreich Mygwork VollzeitThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly. DESCRIPTION: Are you ready to shape the future of e-commerce in Australia?Join Amazon's Existing Seller Management (ESM) team as an Account Manager in Consumer Electronics and...
-
Sydney, Österreich Tideri Jobbörse VollzeitJob ID: 2832978 | Amazon Commercial Services Pty Ltd Are you ready to shape the future of e-commerce in Australia?Join Amazon's Existing Seller Management (ESM) team as an Account Manager in Consumer Electronics and become a key player in Australia's digital marketplace evolution.In this dynamic role, you'll partner with diverse Selling Partners, from...
-
Sydney, Österreich Tideri Jobbörse VollzeitJob ID: 2832978 | Amazon Commercial Services Pty Ltd Are you ready to shape the future of e-commerce in Australia?Join Amazon's Existing Seller Management (ESM) team as an Account Manager in Consumer Electronics and become a key player in Australia's digital marketplace evolution.In this dynamic role, you'll partner with diverse Selling Partners, from...
-
Sydney, Österreich Tideri Jobbörse VollzeitJob ID: 2832978 | Amazon Commercial Services Pty Ltd Are you ready to shape the future of e-commerce in Australia?Join Amazon's Existing Seller Management (ESM) team as an Account Manager in Consumer Electronics and become a key player in Australia's digital marketplace evolution.In this dynamic role, you'll partner with diverse Selling Partners, from...
