Restaurant Supervisor
vor 2 Wochen
Company Description #BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS
Job Description Scope and Objectives This position is concerned with being responsible for serving food & beverage to the guest according to the service rules, policy, procedure & etiquette, in line with our motto.
Key role and responsibilities Ensure correct grooming standards are followed at all timesExceed guest satisfaction by knowing preferences and update profilesMaintain detailed knowledge of the restaurant menu & daily specials at all timesTo be familiar with the beverage service including glasses used and appropriates garnishesFollowing up restaurants financial, LQA, TrustYou and Forbes targets on a daily basisAnticipate and service of guests' requirements at all timesKeep ahead of industry trends, create and implement new revolutionary standardsFollowing up daily financial targets of area/divisionUse opening and closing checklist to ensure smooth opening and closing of the venueEnsure service stations are constantly cleared and re-stocked during serviceServe and clear food and beverage items in an unobtrusive and professional mannerPresent menus in a proactive mannerTo feel empowered and accountable within the workplaceKeep manager on duty updated of any guest feedback so they can update the Glitch ReportMaintains the HACCP & FIFO standards as required by the regional governing bodyFollow Hotel Evacuation Policy in case of an EmergencyAttend all necessary briefings and training sessions as instructed by the ManagerHandle financial procedures according to guidelines set by the finance departmentIdentify potential problems and anticipate guest needs, ask for assistance before service breakdown occursPerform any duties and special projects as requested by management whether in your own department or any other department in the hotelAll issues and negative guest feedbacks needs to be properly reported on glitch systemFollow care program at all times, and report issues through the system to maintenanceEnsure all hotel property and facilities are maintained an in an optimal working orderAssist with collecting information for the monthly P&L reviewRecords and reports Glitch incidents with integrity and transparencyHe/she is responsible in linking all facets of service, cuisine and entertainmentIn charge of training, grooming.All hotel standards to be exceeded at all times Qualifications Personal Attributes Motivator & ProactiveTeam playerPositive attitude and well-spokenPeople personResult drivenOpen-mindedDisplay initiativeOrganizedCommitment to professional valuesThinking out of the box
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