Customer Success Manager
vor 1 Woche
JOB SUMMARYThe 'Customer Success Manager' will develop and maintain strong relationships with Storyblok customers, ensuring their business needs are met and exceeded.
Working with enterprise customers, they will own all aspects of the post-sales process, with a key focus on closing large deals and collaborating with Storyblok's Sales team to discover new opportunities within the assigned sales territory.ESSENTIAL JOB FUNCTIONSBuild trusted relationships with customers and help them get the most out of the product.
This includes but is not limited to; onboarding, recurrent training, answering technical and content-based questions.Organize and run Quarterly Business Reviews (some onsite travel may be required)Attend Industry eventsReport up-to-date metrics on client usage data and health indicatorsRetain and renew existing accountsDevelop long term strategic account plans that identify expansion opportunities.
Own and close commercial upsell.Own the client and renewal opportunity data in Salesforce and ensure accuracyProvide a first class customer experience', we care about our customers and their experience, and our CSMs to become trusted advisorsWork closely with internal teams.
For example; provide feedback to the product teams, liaise with Marketing teams on PR and Case Studies.The position requires approximately 20% travel to foster client relationships and participate in events that contribute to the growth and success of Storyblok.EDUCATION AND EXPERIENCEExperience working in a client-facing role, namely account management or customer success experience, or other closely related work experienceExperience managing account renewals - the ideal candidate should have a sales oriented approach and be able to effectively apply it throughout the entire customer journeyA proven record driving customer satisfaction and enhancing the customer experienceSaaS experience and working knowledge of software productsStrong computer skills and proficiency in Google Workspace, Excel, and other word processing tools; prior knowledge of Salesforce or another CRM is preferredAbility to be self-motivated, highly organized, and have a positive attitude and professional demeanourExceptional written and verbal communication skills, analytical skillsFluency in English#J-18808-Ljbffr
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