Customer Service Manager | Healthcare
vor 1 Tag
Rehab Hire & Sales is a dedicated sales and hire business specialising in the supply and prescription of hospital equipment and complex rehabilitation equipment to hospitals, facilities, and private homes in the Greater Melbourne area and surrounding regions.
We are committed to providing equipment solutions that will enable our clients, their families, and their caregivers to live their best lives.
About the role:Rehab Hire & Sales has experienced significant growth in the past several years; we have expanded our service offering to clients, increased our product range, opened a new showroom in Pakenham, moved our Service and Repairs division, created a digital sales platform, accomplished a full system upgrade, and significantly increased our sales.
In light of that unprecedented change and growth, we now need to recruit an experienced Customer Service Manager to support our Customer Service Team leader and Managing Partner to:
Lead, manage, train and support our customer services teamAct as an interface between our sales team, scheduling team, finance/accounts, and operations departmentsOversee and maintain customer satisfaction standards for all external stakeholders (public & private)Continually review existing internal systems and processes, identify opportunities for improvement, and implement required changesReport directly to the Managing Partner of Rehab Hire & SalesAbout You:In order to be successful in this role and help the business achieve their vision and goals, you will require the following skills, experience, and education:
Bachelor's degree in business, commerce, finance, or similarA minimum of 5 years' experience in a Corporate/Shared Services, Office, or Operations Management type rolePrevious experience leading a team of people (not less than 15 staff)A broad working knowledge of all facets of corporate services and their function within a business (including but not limited to finance, sales, marketing, IT, HR, and admin)Previous experience working in a diverse and multicultural workplace.
Someone who genuinely likes people from all walks of life, can embody a sense of teamwork and fun while still maintaining high standards of professionalism.We are open to considering candidates from all sorts of industries and organisations.
However, those from FMCG or a service-related business would be highly regarded. You will also require:
Strong leadership and team management skills.Excellent problem-solving and decision-making abilities.Exceptional communication and interpersonal skills.Strong ability to work collaboratively with cross-functional teams.Familiarity with funding bodies such as the NDIS, TAC, Worksafe, SWEP, DVA would be advantageous.Other benefits include:Annual salary of $110,000 - $130,000 + super (depending on experience)Onsite parking in a convenient location (Port Melbourne)Hours of work: Monday through Friday (flexibility in start and finish times)Why is Rehab Hire & Sales a great place to work?Did you know that the healthcare sector is one of the fastest-growing sectors in the world?
If you join Rehab Hire & Sales, you will be joining an industry that offers excellent long-term career prospects, in a business with exceptional job security and a strong history of promoting within.
We are proud to be a workplace that supports diversity, inclusion, and equality for all.
We celebrate our differences and encourage you to be who you are.
We believe that anyone can change the world
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a customer services manager?How many years of people management experience do you have?Do you have customer service experience?Do you have a current Police Check (National Police Certificate) for employment? #J-18808-Ljbffr
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