Customer Service Coordinator
vor 3 Wochen
BenefitsWork for an organisation that prioritises internal progression and development of their employees.Join an established organisation within the Dental industry, with strong growth plans.Competitive salary package with comprehensive training and onboarding.KPI driven bonuses throughout the year.About the CompanyJoin a global leader in healthcare products, dedicated to enhancing healthcare professional capabilities through innovative equipment and technology solutions within the Dental sector.About the OpportunityOur client is seeking a dedicated Service Administrator to play a key role in customer and technician support.
As a Service Administrator, you will be the first point of contact for customers calling with product enquiries and reporting technical issues with their clinical equipment.
You will coordinate the repair, maintenance, and installation of medical equipment, ensuring a seamless experience for both internal teams and external clients across Australia.ResponsibilitiesBe the first point of contact for all customer enquiries regarding technical support.Display excellent product knowledge and ability to give minor technical support over the phone.Coordinate service operations by scheduling and dispatching technicians, managing spare parts inventory to ensure availability, and processing warranties and invoices efficiently.Handle enquiries professionally and provide prompt, helpful responses.Prioritize service requests and offer preventive maintenance guidance to improve customer experience.Maintain accurate records of all customer interactions, follow-ups, and resolutions, collaborating with the National Service Manager and internal teams to uphold service standards.Identify and promote opportunities for additional services, such as preventive maintenance, to drive revenue growth and enhance customer satisfaction.Skills and ExperienceDemonstrated experience in a customer service role, ideally within a service-oriented position coordinating people and products.Dental clinical knowledge is a valued bonus.Salesforce experience is highly regarded.Ability to work cohesively in a team in a fast-paced, occasionally high-pressured environment.Proficiency in Microsoft Office (Word, Excel, Outlook) is important.Strong organizational skills and attention to detail, with the ability to effectively prioritize tasks and manage time.Excellent communication and interpersonal skills, with a customer-focused approach and commitment to satisfaction and resolution.How to ApplyClick "apply" or contact Kelly-Ann Pedersen, Recruitment Consultant on or for a confidential discussion.
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