Customer Service Coordinator
Vor 2 Tagen
Want to create memorable experiences for our residents? Are you looking for variety in a busy environment? Please read on.
17th December, 2024UniLodge Lincoln House, VICGenuine career opportunities for those with ambitions to growPermanent Full Time PositionAt UniLodge, you will have the opportunity to build a rewarding career by growing your skills and capability with Australia and New Zealand's leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.
What role will you play? We're seeking a passionate customer-focused professional to join our team as a Customer Service Coordinator (CSC), on a Permanent Full-Time basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you're okay to be on your feet, then please read on…
At UniLodge, we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure, and healthy living environment for our student residents. We have fun at work, but at times we can be run off our feet, welcoming or saying goodbye to our residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path. Some of the responsibilities will include, but not be limited to:
Creating a friendly environment and delivering a positive resident experience.Assisting with a range of enquiries related to student residency, studies, general needs, and overall wellbeing.Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed.Coordinating and executing administrative duties (including incoming and outgoing mail, filing, etc.).What we're looking for: A background in reception or hospitality will provide you with a good grounding for this role.A passion for delivering exceptional guest experiences.Resilience and ability to work under high pressure, and in a fast-paced environment.Excellent communication skills, both written and verbal.High levels of computer literacy with the ability to learn new systems.Someone who exercises a "we care" attitude.Unrestricted work rights in Australia.National Police Check (completed within last 3 months), at your own cost.Working with Children's Check (VIC).Ability to commit to a 38-hour work week, across a Monday – Friday roster.Hold or can acquire a valid and current Agent's Representative Certificate lodged with Consumer Affairs Victoria.What we can offer you: Full uniform provided.Amplify your potential; we offer a variety of opportunities for career progression.Personal and professional development through online and face-to-face training and courses.Focus on employee wellbeing to support mental, emotional, financial, and physical health & wellbeing, including access to Employee Assistance Programs.Inclusive culture in a diverse, collaborative, and fun team environment.Various leave options including two weeks paid parental leave, study leave & much more.Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage).Performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards.Flu Vaccinations – Company Funded.Generous referral bonus (up to $1,000 AUD/NZD).Access to Insider Rates at Essence Hotels and Apartments.Are you ready to embark on a rewarding career? If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
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