Vela Software Group | Customer Success Manager | Australia
Vor 6 Tagen
Location: Warragul, West Gippsland & Latrobe Valley VIC
Employment Type: Full time
Exciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.
If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy, this could be the job for you.
About the Company
As one of Australia's leading providers of retail management software solutions, Sympac Solutions is a mature and progressive software company of over 30 years.
We are a 100% owned subsidiary of Constellation Software Inc. via its operating group, Vela Software Group, and therefore, benefit from a strong corporate platform and international support.
We have an impressive customer base, which we continue to grow through providing exceptional software and services.
At Sympac, we are dedicated to empowering people to achieve exceptional results.
We are seeking an inspirational leader who is passionate about both our business and our customers and can understand and incorporate our core values.
What You Will Need to Do
Lead and inspire the team Drive performance and accountability Work with other internal departments to remove roadblocks preventing the Customer Success Team from providing superior customer service Cultivate relationships with external partners and tier 1 customers Be the voice of the customer in the organization Be the voice of the Customer Success team in the organization Ensure service levels are being met Work with your team to identify training gaps and opportunities, then find solutions to those gaps What You Will Get
The opportunity to be part of the Executive team where you will be able to contribute to company decisions on direction and strategy Have the freedom to run the Customer Success Team your way but with support and guidance when you need it The autonomy to work with your team and focus on the areas and goals that your team believes are important Work in a progressive learning organization that is open to change and new ways of doing things The opportunity to work with a small team who are willing to try new ways of working to improve service for our customers Work in a company where everyone's priority is the best outcome for the customer Work with a supportive development team who are responsive when faced with high priority customer requests Desired Knowledge/Skill Set
5+ years proven experience in a similar, customer-focused role supporting a variety of companies with a strong understanding of the IT/Software Industry ITIL certification highly regarded Experience in the ERP software industry will be highly regarded Tenacious and well-organized individual who can manage and direct the Customer Success Team on a day-to-day basis while managing the big picture and driving continuous improvement within the team and across the organization Proven ability to cultivate relationships with high-value customers and partners to drive retention and business growth #J-18808-Ljbffr
-
Customer Success Manager
vor 2 Wochen
Central Coast, Österreich Vela Software Group VollzeitLocation: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy,...
-
Customer Success Officer
vor 3 Wochen
Central Coast, Österreich Meriton Group VollzeitFull timeDo you have an obsession with hotels?Are you a beauty aficionado?If you answered yes, then come play in the wonderful world of VANITY GROUP.With a focus on innovating the hotel landscape with best-in-class partnerships, VANITY GROUP is dedicated to elevating hotel amenities from essential toiletry items to an experience that rivals even the sweetest...
-
Customer Success Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitWhy N-able IT doesn't get better than this!N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey.With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another.The Way We Work, our hybrid...
-
Bilingual Technical Customer Success Manager
vor 2 Wochen
Central Coast, Österreich Ampeco Ltd VollzeitAt AMPECO, we are accelerating positive change and transformation toward clean technologies.We enable businesses with innovative software solutions in the e-mobility and energy sector.SaaS companies use our product to manage their EV charging infrastructure, processes, and energy efficiency.It's offered as a white-label product and is already used by...
-
Customer Success Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitKarbon is the global leader in practice management software for growth-minded accounting firms.We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee.We have customers in 34 countries and have grown into a globally...
-
Customer Success Manager
vor 2 Wochen
Central Coast, Österreich Storyblok Gmbh VollzeitJOB SUMMARYThe 'Customer Success Manager' will develop and maintain strong relationships with Storyblok customers, ensuring their business needs are met and exceeded.Working with enterprise customers, they will own all aspects of the post-sales process, with a key focus on closing large deals and collaborating with Storyblok's Sales team to discover new...
-
Junior Geospatial Customer Success Engineer
vor 2 Monaten
Central Coast, Österreich Black Nova Group VollzeitJunior Geospatial Customer Success Engineer – Part Time Help bring the power of geospatial technology to the world.We are seeking driven and adventurous individuals with both a geospatial and software background to assist in the development and utilisation of our Earth imaging platform which helps customers more easily discover, manage & use the latest...
-
Customer Success Advisor
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitOur vision is to be the Champions of a Safer Digital Future and the Champions of Change .We believe in empowering individuals and teams with freedom and responsibility to align their goals such that we all row in the same direction.We are uncomfortably transparent, autonomous & accountable; we have zero tolerance for brilliant jerks; we have an unlimited...
-
Customer Success Manager
vor 1 Woche
Central Coast, Österreich The Descartes Systems Group Inc. VollzeitDescartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where...
-
Customer Success Specialist
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitTRAILD: Who are we?TRAILD is a high-growth SaaS company that streamlines, automates, and protects businesses from fraud, errors, and mistakes.Our specialized Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and Epicor to help clients make their AP process more efficient and secure.We have a rapidly growing...
-
Technical Customer Success Manager
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitWho are we?UpGuard's mission is to protect the world's data.We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk.With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface...
-
Enterprise Customer Success Manager
vor 2 Monaten
Central Coast, Österreich Schneider Electric Norge As VollzeitEnterprise Customer Success Manager – Data CentresBrisbane, Sydney, OR Melbourne (Hybrid Work Environment)Must have full working rights in AU to be considered for this roleMost Sustainable Company in the World, TIME Magazine 20232023 Inclusive Employer, Diversity Council Australia2023 World's Most Admired Companies, Fortune Magazine2023 LP Gender-Equality...
-
Senior Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitSenior Manager - Customer Success ( CS ) 12+ Years Full-Time About Company: Group Bayport, a US Headquartered Organization is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner...
-
Central Coast, Österreich Tideri Jobbörse VollzeitWho We AreWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...
-
Customer Support And Success Specialist
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitCustomer Support and Success Specialist (Australia) Customer SupportContract$25k/yearOceania Only 1 days ago Description Hej!We're Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark.We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook.No one likes to do mileage documentation - so we try to remove this tedious...
-
Customer Care Manager
vor 4 Wochen
Central Coast, Österreich Tideri Jobbörse Vollzeit169 Varsity Parade, Varsity Lakes, 4227 Gold Coast 405, Australia At Odoo, we're not just a software company; we're a community of innovators and problem-solvers dedicated to reshaping enterprise management.With our fully open-source, feature-rich platform that includes applications for Accounting, HR, CRM, Manufacturing, and over 4,000 additional modules,...
-
Customer Success Manager
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitAbout UsAfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences.Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry's and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI.We deliver...
-
Customer Success Coordinator
vor 1 Monat
Central Coast, Österreich Mclean Care Vollzeit12-month Fixed Term ContractPart Time 30 hours per week, you choose your days 4 or 5?Are you passionate about making a meaningful difference in clinical excellence anywhere, anytime?Our bespoke virtual clinic is experiencing significant growth across Australia and is significantly impactful in regional and rural Australia where there is a known clinic...
-
Customer Success Manager
vor 1 Woche
Central Coast, Österreich Salesforce, Inc. VollzeitWho We AreWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...
-
Central Coast, Österreich Tideri Jobbörse VollzeitDescartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where...
