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Area Head Of Systems Operations
vor 2 Monaten
Area Head of Systems Operations (Contract Logistics)
Position:
Area Head of Systems Operations (AU & NZ)Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century.
Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale.
Together, let's sail towards a brighter, more sustainable future with Maersk.What we offer:This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment.
You will focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded.Location:
Sydney, AustraliaJob Responsibilities:Establish close and integrated ties with the operating business units by defining, implementing, and supporting effective infrastructure, applications, and integration to help the business improve efficiencies, reduce costs, and support business growth.
Manage project pipeline from Business to ensure IT resources are adequately staffed to align with required timelines.Attend any Business Review meeting with customers and gather/understand/follow-up areas of concern and improvement.Work with business and operation teams to understand their requirements to implement and deliver the appropriate IT solution.Carry out full implementation from Design, solution, development, testing to go-live.Manage projects for timely delivery and within scope.Coordinate with Global Sys Ops and extended Maersk resources to deliver any development or customization if necessary.Produce functional requirements, project plans, system configurations, and test plans.Perform configuration on any applications needed to run operations including all peripheral applications and devices.Review implementation methodology and tools regularly and keep them up to date.Conduct training for super-users and project team members.Ensure the smooth operation of IT services and infrastructure.Oversee the implementation and maintenance of all IT systems and networks.Handle any change requirements.Review existing implementations and find any improvement opportunities.Ensure any issues reported are attended to until they are closed.Establish and maintain change control, incident, and escalation procedures.Manage service levels, KPIs, and escalation.Act as communicator during critical escalation.Conduct disaster recovery and system testing if needed.Support any system migration and upgrade.Liaise with third-party providers and negotiate contracts and services.Ensure the quality and cost-effectiveness of outsourced IT services.Continuously seek opportunities for improvement and innovation.Ensure compliance with the cyber security team.What we are looking for:At least 8 years of implementing, managing, and supporting warehouse management systems, and daily work using BI analysis tools.At least 5 years' experience in an IT managerial role.Strong knowledge and experience in the contract logistics industry.Experience in MS SQL or any SQL language will be an added advantage.Business knowledge of supply chain execution in any or all of the following verticals: Distribution center services in warehouse operations and contract logistics (must have) and/or Transport management.Experience in organizing and managing major IT projects such as system updates, migrations, upgrades, and outages.Prepare and maintain the annual IT budget.Excellent analytical and problem-solving skills.Strong leadership and team management skills and a good team player.Strong ability to build and maintain relationships with various levels of departments and stakeholders.Good English communication skills (written and verbal).Bachelor's degree in science/information technology or Industrial engineering would be preferred.
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