Aktuelle Jobs im Zusammenhang mit Customer Support Specialist - Sydney - Mable
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Customer Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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Technical Customer Support Specialist
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Customer Support Specialist
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Technical Customer Support Specialist
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Customer Support Specialist, Australia
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Customer Support Specialist, Australia
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Tyro Payments | Customer Support Specialist
Vor 2 Tagen
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Customer Support Specialist, Australia
Vor 3 Tagen
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Customer Support Specialist, Australia
Vor 3 Tagen
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Customer Support Specialist, Australia
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Customer Support Specialist
Vor 3 Tagen
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Customer Support Specialist
Vor 5 Tagen
Sydney, Österreich Tyro Payments Limited VollzeitCustomer Support SpecialistApply locations Sydney, NSW time type Full time posted on Posted 5 Days Ago job requisition id JR302Why work for TyroWe're not just like every other bank.Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important...
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Sydney, Österreich Tideri Jobbörse VollzeitAbout Relevance AI We are a fast growing Series A backed startup building the Home of the AI Workforce.Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to the AI Workforce, a team of AI agents working together in a Multi-agent system.We are a team of 30+, growing fast and based in Sydney and San Francisco,...
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Technical Support Coordinator
Vor 7 Tagen
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Customer Service Specialist
Vor 5 Tagen
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Customer Success Specialist
Vor 3 Tagen
Sydney, Österreich The Onset Group VollzeitA leading climate-tech startup is revolutionizing the real estate sector with their prop-tech platform, aiming to eliminate wasteful resources.They are on the lookout for a Customer Success Specialist.With a mission to enhance and preserve the environment through tech solutions, the company is focused on scaling its SaaS offering by expanding its customer...
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Customer Solutions Specialist
Vor 3 Tagen
Sydney, Österreich Pepper Group Limited VollzeitSince 2001 we have transformed ourselves from a small company in Sydney to a 1700-strong force across Australia, Asia and Europe.We're always on the lookout for outstanding people who can keep us moving forward.So why not take the next step in your career and join an ambitious team, committed to high performance and setting people up for success.Job...
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Sydney, Österreich Tideri Jobbörse VollzeitAttentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement.Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.Activating real-time data from multiple channels and advanced AI, the platform personalizes content,...
Customer Support Specialist
vor 1 Woche
We're powered by purposeMable is an online platform connecting Australians looking for disability and aged care support to independent support workers.
Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100 list, Deloitte's Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020
So don't miss your opportunity to join a thriving scale-up and deliver change to Australia's care and support sector.The role of the Customer Support Specialist is uniquely designed to service all users of the Mable platform.
The team is trained across everything Mable and is critical to driving customer engagement and loyalty.How will I make an Impact?
As part of the customer support team, you will drive impact by:Being able to resolve customer inquiries in the first interaction.Being a customer advocate, sharing customer feedback with the broader business to improve customer satisfactionProviding education and support tailored to meet the individual needs of all Mable customersPromoting self-service of the platform to enable complete choice and control of support needsWhat will I be doing?Be part of a vibrant and caring team, assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.Display excellent interpersonal skills with an empathetic and compassionate approach to customersRecognise opportunities to increase customer satisfaction and work towards a resolution or escalate where requiredProvide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platformProactively educate our users on getting the most out of Mable based on their individual needs.Advocate for customers to ensure their needs are met and inquiries resolved.Provide broader business teams with insights and feedback to support process and platform improvementsDeliver standard service excellence that is in line with our code of conduct and company valuesAdhere to team processes and procedures and accurate record-keeping in SalesforceMeet individual and team KPIs, and undertake other duties and responsibilities as requiredWhat are we looking for?You are excited about working in a fast-paced, high-volume environment, think big, and act with a sense of urgency for our customers.You are a champion in delivering world-class customer service and have a passion for providing excellent customer outcomes.You are a good listener, problem-solver, critical thinker, and a people person.You care about your customers and will always go the extra mile to get them the best outcomes.You are resilient and a self-starter.
You are motivated to get things done.You have experience using Salesforce or similar CRM systems and enjoy learning new things.You love working in a collaborative team that enjoys having fun and supporting each other.You exhibit adaptability, resilience, transparency, trustworthiness, passion, and innate curiosity.Our ValuesWe're Switched On We know our customers because we listen and want to learn.
We engage within the community and the sector and always act on insights.We're Bold We're ambitious and embrace creativity to solve challenges.
We're here to reshape the industry and back big ideas.We're One We channel our passion into a positive environment.
We welcome diversity and collaborate to make the most of our different skills and ways of thinking.We're Impactful We work hard to deliver change.
We innovate and move fast to make a difference in the sector and people's lives.Our BenefitsPower your career ??Learn from industry experts, experienced leaders, and on-the-job opportunities.Work away Get a creative boost working overseas for 4 weeks in a rolling 12-month period.Access parental leave Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.Work with flexibility We're a hybrid workplace.
Collaborate at home or in the office - whatever works for you and your team.Take a floating public holiday Acknowledge a significant day your way with family and friends.Be rewarded Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.Get paid to take a break ?Get one extra paid leave day per quarter for what makes you happy.Inclusion at Mable Mable is an equal opportunity employer.
We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.If this role has stood out to you but you don't feel like you 'tick all the boxes', we strongly encourage you to apply nonetheless.
We value diversity across experience and you might well bring something to the Mablehood we are looking forWe are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.Where to find us onlineCareers Page - https://bit.ly/3Mz8Ym1Glassdoor - https://bit.ly/3z0K328YouTube - https://bit.ly/34L7DlPInstagram - https://bit.ly/3pgAOXkFacebook - https://bit.ly/3ic6LhQLinkedIn - https://bit.ly/3ie6Q4U