Customer Service Supervisor
Vor 5 Tagen
Supervisors/Team Leaders (Call Centre & Customer Service) Full time Autocare is one of Australia's market leaders in Finished Vehicle Logistics and Related Services, specialising in the delivery of flexible and diversified solutions in the processing, storage and transportation of motor vehicles on behalf of our customers.
We are built on over 50 years' experience as industry specialists, and exceptional service is the cornerstone of our business.
About the opportunityReporting to the GM Customer, the primary objective of this position is to provide supervision, coaching and support to the Customer Service Team ensuring the KPI's of customer experience, satisfaction, retention and business growth are achieved.
Key accountabilities of the role will include:
Monitor staff performance, ensuring work is completed productively & in a timely manner.Ensure all enquiries are answered efficiently & professionally, ensuring relevant company policies are adhered to.Manage transport bookings emails, ensuring all bookings received are completed accurately & in a timely manner.Analyse performance of customer team in relation to email and phone response times and quality of service.Provide management with accurate reporting on traffic and enquiry type through the customer team.Provide support to the GM Customer and other Senior Managers with developing high-quality winning proposals that bring the best customer solutions to our clients.Ensure customer data is accurately recorded in business systems including AS400, CRM, ELM and other programs as required.About your experienceYou will have a sound knowledge of customer service functions and strategic initiatives with an understanding of the transport/logistics industry and its products/services.
Skills and experience will include:
Demonstrated experience in supervising a small team of customer service coordinators.Tertiary qualifications in a business, administration, customer service or a marketing associated discipline highly regarded.Proven business partnering experience, managing and building relationships with all necessary stakeholders.An ability to prepare reports and manage KPIs.Ultimately, the appointee will take a positive customer centric approach to the supervision of our customer service team, advocating our core values.
The BenefitsWorking for us will put you in a strategic position with your career, with opportunities for growth and development along with financial and non-financial benefits.
We're looking for people who share and live our values of BE BRAVE BE BOLD, WE ARE ONE, HOME SAFELY EVERY DAY, ACT LIKE YOU OWN IT & POWERED BY PEOPLE.
Our culture embraces diversity across our workforce, and we encourage everyone to apply.
Closing DateApplications close on 26th December 2024.
Next StepsAre you ready to be part of our future?
To apply, please click on the 'Apply' button below and follow the prompts.
Home Safely Everyday- Our top priority is getting you home to your family safely every day.
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