Customer Service Supervisor
Vor 5 Tagen
Supervisors/Team Leaders (Call Centre & Customer Service) Full time Autocare is one of Australia's market leaders in Finished Vehicle Logistics and Related Services, specialising in the delivery of flexible and diversified solutions in the processing, storage and transportation of motor vehicles on behalf of our customers.
We are built on over 50 years' experience as industry specialists, and exceptional service is the cornerstone of our business.
About the opportunity Reporting to the GM Customer, the primary objective of this position is to provide supervision, coaching and support to the Customer Service Team ensuring the KPI's of customer experience, satisfaction, retention and business growth are achieved.
Key accountabilities of the role will include:
Monitor staff performance, ensuring work is completed productively & in a timely manner.Ensure all enquiries are answered efficiently & professionally, ensuring relevant company policies are adhered to.Manage transport bookings emails, ensuring all bookings received are completed accurately & in a timely manner.Analyse performance of customer team in relation to email and phone response times and quality of service.Provide management with accurate reporting on traffic and enquiry type through the customer team.Provide support to the GM Customer and other Senior Managers with developing high-quality winning proposals that bring the best customer solutions to our clients.Ensure customer data is accurately recorded in business systems including AS400, CRM, ELM and other programs as required. About your experience You will have a sound knowledge of customer service functions and strategic initiatives with an understanding of the transport/logistics industry and its products/services.
Skills and experience will include:
Demonstrated experience in supervising a small team of customer service coordinators.Tertiary qualifications in a business, administration, customer service or a marketing associated discipline highly regarded.Proven business partnering experience, managing and building relationships with all necessary stakeholders.An ability to prepare reports and manage KPIs. Ultimately, the appointee will take a positive customer centric approach to the supervision of our customer service team, advocating our core values.
The Benefits Working for us will put you in a strategic position with your career, with opportunities for growth and development along with financial and non-financial benefits.
We're looking for people who share and live our values of BE BRAVE BE BOLD, WE ARE ONE, HOME SAFELY EVERY DAY, ACT LIKE YOU OWN IT & POWERED BY PEOPLE.
Our culture embraces diversity across our workforce, and we encourage everyone to apply.
Closing Date Applications close on 26th December 2024.
Next Steps Are you ready to be part of our future?
To apply, please click on the 'Apply' button below and follow the prompts.
Home Safely Everyday- Our top priority is getting you home to your family safely every day.
#J-18808-Ljbffr
-
Supervisor- Customer Service Ambassadors
vor 2 Monaten
Melbourne, Österreich Skybus VollzeitJoin Us as a Supervisor - Customer Service Ambassadors!Join Our Team as a Supervisor - Customer Service Ambassadors! Location: Melbourne- Tullamarine Type: Full-TimeRole Purpose: Are you a dynamic leader with a passion for customer service?We're seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily operations and promote the...
-
Supervisor- Customer Service Ambassadors
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitJoin Us as a Supervisor - Customer Service Ambassadors!Join Our Team as a Supervisor - Customer Service Ambassadors!Location: Melbourne- Tullamarine Type: Full-Time Role Purpose: Are you a dynamic leader with a passion for customer service?We're seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily operations and promote the...
-
Supervisor- Customer Service Ambassadors
vor 1 Monat
Melbourne, Österreich Kinetic VollzeitType: Full-TimeRole Purpose: Are you a dynamic leader with a passion for customer service?We're seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily operations and promote the SkyBus service as the preferred transport option over taxis and Ubers.Key Responsibilities: Manage day-to-day operations of the CSA team, ensuring...
-
Customer Service Supervisor
vor 3 Wochen
Melbourne, Österreich Border Express Pty VollzeitCustomer Service Supervisor - 12 Month ContractBorder Express currently has an exciting opportunity available for an experienced and motivated Customer Service Supervisor to join the team at our Tullamarine Branch. This position will be for a 12-Month contract period.Duties: Lead and coach a team of high performing, motivated customer service officers (7+)...
-
Service Supervisor- Melbourne
Vor 5 Tagen
Melbourne, Österreich Jungheinrich VollzeitService Supervisor: About us:Jungheinrich is one of the world's largest & most successful intralogistics and materials handling equipment providers.Headquartered in Hamburg, Jungheinrich employs over 20,000 people across 42 countries.Since our opening in 1953 we have become a leading provider of intralogistics equipment.Our success is enabled by our culture...
-
Customer Service Supervisor
Vor 5 Tagen
Melbourne, Österreich Autocare Services VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Autocare is one of Australia's market leaders in Finished Vehicle Logistics and Related Services, specialising in the delivery of flexible and diversified solutions in the processing, storage and transportation of motor vehicles on behalf of our customers.We are built on over 50 years'...
-
Service Supervisor
vor 2 Monaten
Melbourne, Österreich Temperzone Limited VollzeitWelcome to Temperzone!As the recipient of the 2022 ARBS Product Excellence Award, we stand as Australasia's longest-serving air conditioning manufacturer.Our dedication to quality and eco-conscious initiatives reflects in our internationally acclaimed product line.Joining Temperzone means more than just employment; it's joining a tight-knit family where our...
-
Customer Service Representative
vor 2 Monaten
Melbourne, Österreich Regional Air Service VollzeitWe are seeking a motivated and friendly Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping others. This role involves interacting with customers, resolving inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Respond to customer inquiries via...
-
Customer Service Specialist Iii R4
vor 3 Wochen
Melbourne, Österreich H.B. Fuller VollzeitAs the largest pureplay adhesives company in the world, H.B.Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day.Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members...
-
Customer Services Officer
vor 2 Monaten
Melbourne, Österreich 3R Truck Service VollzeitWe're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Advance your customer service career with an excellent opportunity at a leading hearing companyIf you're passionate about making a difference in the lives of elderly individuals and want to join a company that shares this vision, this role is...
-
Customer Delivery Supervisor
vor 1 Monat
Melbourne, Österreich Dnata Catering VollzeitDo you want a high-flying career working for the world's largest air services provider? We are seeking a hands-on leader with experience in a similar role to join our airport team in Perth as a Customer Delivery Supervisor on a permanent full-time basis. More about this role: Reporting to the Customer Delivery Manager, this role is responsible for...
-
Payroll And Customer Service Administrator
vor 2 Monaten
Melbourne, Österreich Service Stream VollzeitPayroll and Customer Service AdministratorApply locations VIC - Melbourne - 655 Collins StTime type: Full timePosted on: Posted TodayTime left to apply: End Date: December 1, 2024 (29 days left to apply)Job requisition id: JR-114203Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryPlatform to excel your career in Payroll in an ASX-listed...
-
Customer Service Representative
vor 1 Monat
Melbourne, Österreich Service Electric Cablevision, Inc. VollzeitPosition: Customer Service RepresentativePlease review the details of the position below and click "Apply" to submit your resume.Date Posted:09/01/2022Job Location:SunburyShift Hours/Job Type:Full-time customer service position in our Sunbury location.Work schedule hours will be Tues.-Fri 10:30am-7:00pm and Saturdays 8:30am-5:00pm.Reports To:Office...
-
Payroll And Customer Service Administrator
vor 2 Monaten
Melbourne, Österreich Service Stream VollzeitPayroll and Customer Service Administrator Apply locations VIC - Melbourne - 655 Collins St Time type: Full time Posted on: Posted Today Time left to apply: End Date: December 1, 2024 (29 days left to apply) Job requisition id: JR-114203 Primary Location VIC - Melbourne - 655 Collins St Job Description Summary Platform to excel your career in Payroll in an...
-
Services Supervisor
vor 1 Monat
Melbourne, Österreich Scentre Group (Owner and Operator of Westfield in Aus and NZ) VollzeitServices Supervisor (Valet & Suite)- Westfield DoncasterApply now Job no: 498077 Work type: Permanent Full Time Location: Melbourne Categories: Customer Service, Centre and Retail Management Your opportunityWe have an exciting opportunity for a Services Supervisor to lead, mentor, and support our team, overseeing both Valet and the Suite at Westfield...
-
Supervisor - External Services
vor 1 Monat
Melbourne, Österreich Down Syndrome Sa VollzeitAged & Disability Support (Community Services & Development)Full timeAbout Us:Orana has played a vital role in supporting South Australians with disabilities for over 70 years.We provide a wide range of services, including employment, housing, training, skill development programs, and life skills support to over 650 South Australians with disabilities.As a...
-
Services Supervisor
vor 1 Monat
Melbourne, Österreich Scentre Group (Owner and Operator of Westfield in Aus and NZ) VollzeitServices Supervisor (Valet & Suite)- Westfield DoncasterApply now Job no: 498077 Work type: Permanent Full Time Location: Melbourne Categories: Customer Service, Centre and Retail Management Your opportunity We have an exciting opportunity for a Services Supervisor to lead, mentor, and support our team, overseeing both Valet and the Suite at Westfield...
-
Services Supervisor
vor 1 Monat
Melbourne, Österreich Scentre Group (Owner and Operator of Westfield in Aus and NZ) VollzeitServices Supervisor (Valet & Suite)- Westfield DoncasterApply now Job no: 498077 Work type: Permanent Full Time Location: Melbourne Categories: Customer Service, Centre and Retail Management Your opportunity We have an exciting opportunity for a Services Supervisor to lead, mentor, and support our team, overseeing both Valet and the Suite at Westfield...
-
Gaming Supervisor
vor 1 Monat
Melbourne, Österreich Study Select VollzeitHow to Become a Gaming Supervisor in Australia: Careers in HospitalityDefinition of a Gaming SupervisorThe role of a Gaming Supervisor is an exciting and dynamic career path within the gaming and hospitality industry.These professionals are responsible for overseeing gaming operations in casinos, ensuring that all activities run smoothly and in compliance...
-
Supervisor
vor 2 Wochen
Melbourne, Österreich Mammoth Holdings Llc VollzeitDescriptionCar Wash Supervisor What's in it for You? Great compensation - Up to $15 per HourComplete benefit package available at Full Time after waiting period.Paid Time OffLearning & Growth Opportunities!We want you to learn and grow every day!Ways to Move Up!All of our Leaders started in the trenches just like you!Free Car WashesWe are seeking a highly...
