Customer Support Officer
vor 1 Tag
Who are we?
We're here to help people live well and create a better and more sustainable future.
We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night.
At South East Water, we innovate with purpose and act with care to deliver healthy water for life.
Fresh thinking and collaboration are at the heart of our organisation.
We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.
The role The Connections Support Officer is a full-time 12-month fixed term contract opportunity, that provides high quality customer support to South East Water's customers, primarily through the use of telephone, email and some face to face communication.
The primary role is to assist customers with queries relating to asset information and water and sewer connection requirements to South East Water assets Key responsibilities will include: Providing expertise and direction to customers, to ensure the protection of South East Water assets under the current water and servicing guidelines Contribute to processing of Size Depth and Offsets and Property Sewer Plans Provide technical advice to customers and other business areas relating to Sewer & Water servicing requirements, asset protection.
Management of online functions, including tapping and meter bookings Interpret Asset and Property Sewerage Plan information, provide asset locations and report missing sewer points.
Who are you?
To be successful in this position, you will have skills and experience in a similar role and be able to demonstrate: Excellent communication skills both written and oral Commitment to Customer Service and have the drive and focus to exceed customer's expectations.
A positive approach and high commitment to the team An ability to focus on key result areas and achieve timely and appropriate outputs.
Sound analytical and computer skills.
Experience in working within stringent time constraints.
The ability to analyse and develop ways of improving work procedures and processes What's in it for you?
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.
South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.
As a SEW employee, you can enjoy the following offerings from our benefits package: Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
Life insurance and salary continuance.
Additional leave offerings, such as cultural and ceremonial leave and study leave.
Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
Opportunity to be part of great initiatives involving the local community This role is remunerated at a Level - 2, which is between $82,036 and $88,719 + super and offers are commensurate with the successful candidates' experience.
We're for everyone Our people are as diverse as the communities we serve.
It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.
We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures.
We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated.
If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at ******.
Keen to make an impact?
Click?here to check out the position description.
We're accepting applications for this exciting opportunity until Monday 13th of January.
To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application.
Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check South East Water operates a 24/7 service environment.
Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.
Visit southeastwater.com.au to learn more about us and how we serve our customers.
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