Senior Customer Success Engineer
Vor 4 Tagen
Senior Customer Success Engineer - MelbourneAs a Senior Customer Success Engineer at HashiCorp, you will work in a high-performance environment and serve as a product or solution subject matter expert, providing customers with deep technical guidance at strategic points during their journey with HashiCorp.
In this role you can expect to…Be responsible for the success of your assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/extension/renewal phases, as measured by customer product consumption, health, retention, and growth.Serve as a subject matter expert for our customers' usage of our tools to solve business challenges, providing technical and business-oriented guidance at strategic points throughout their journey with HashiCorp.Establish and maintain an understanding of the overall HashiCorp technology portfolio and leverage this knowledge to help improve customer application delivery and to drive measurable value-based outcomes.Understand and document customer goals, challenges, business objectives, and technical requirements to provide tailored solutions, guidance, and engagements.Ensure the timely creation and upkeep of account health scores, notes, and calls to action.Partner with the aligned account sales team to identify, handle, and mitigate customer risk across the customer lifecycle and to develop opportunities to expand customer utilization of the HashiCorp toolchain.Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings.Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health.You may be a good fit for our team if you have… 7+ years experience with solution architecture, sales engineering, or equivalent experience.Proficiency and experience with concepts and technologies using software development, operations, security cloud, microservices, containers, and scheduling platforms.Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g., Infrastructure Automation, Identity Management, and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault, and others.Exceptional communication skills, including experience developing and delivering technical content and understanding customer business priorities and needs.Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge.Ability to work well in a highly dynamic environment focused on providing outstanding customer service.Experience planning projects and leading customers through implementations of highly technical products.Comfort working with and advising both technical and business partners across the customer lifecycle.Fluency in understanding, quantifying, and empathizing with customer organizational pain and prescribing technical solutions.Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction.Skill in identifying and addressing customer risk, and confidence in mitigating it.Comfort working remotely and performing well with a high level of independence and autonomy.Domestic and occasionally international travel required.HashiCorp embraces diversity and equal opportunity.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Life at HashiCorpHashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012.
Join us on our journey as we support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure.
At HashiCorp, we build the infrastructure that enables innovation.
Our suite of multi-cloud infrastructure automation products are relied upon by the largest enterprises in the world.
HashiCorp is proud to be an Equal Employment Opportunity employer.
We are committed to providing equal employment opportunities to qualified applicants and do not discriminate based on any characteristic protected by law.
HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures.
#J-18808-Ljbffr
-
Senior Customer Success Engineer
Vor 4 Tagen
Melbourne, Österreich HashiCorp VollzeitSenior Customer Success Engineer - MelbourneApplyAs a Senior Customer Success Engineer at HashiCorp, you will work in a high-performance environment and will serve as a product or solution subject matter expert, providing Customers with deep technical guidance at strategic points during customer journey with HashiCorp.In this role you can expect to…Through...
-
Senior Customer Success Engineer
Vor 4 Tagen
Melbourne, Österreich HashiCorp VollzeitSenior Customer Success Engineer - Melbourne Apply As a Senior Customer Success Engineer at HashiCorp, you will work in a high-performance environment and will serve as a product or solution subject matter expert, providing Customers with deep technical guidance at strategic points during customer journey with HashiCorp.In this role you can expect to…...
-
Customer Success Engineer
Vor 4 Tagen
Melbourne, Österreich Fi Now VollzeitAbout the RoleAs a Customer Success Engineer at Morse Micro, you will play a critical role in ensuring our customers successfully deploy, integrate, and maximize the value of our cutting-edge WiFi HaLow solutions.You will be responsible for providing frontline technical support, troubleshooting, and offering technical solutions to complex issues, while also...
-
Junior Geospatial Customer Success Engineer
Vor 4 Tagen
Melbourne, Österreich Arlula Pty Ltd VollzeitJunior Geospatial Customer Success Engineer – Part TimeHelp bring the power of geospatial technology to the world.We are seeking driven and adventurous individuals with both a geospatial and software background to assist in the development and utilisation of our Earth imaging platform which helps customers more easily discover, manage & use the latest...
-
Junior Geospatial Customer Success Engineer
Vor 4 Tagen
Melbourne, Österreich Black Nova Group VollzeitJunior Geospatial Customer Success Engineer – Part Time Help bring the power of geospatial technology to the world. We are seeking driven and adventurous individuals with both a geospatial and software background to assist in the development and utilisation of our Earth imaging platform which helps customers more easily discover, manage & use the latest...
-
Senior Customer Success Manager
Vor 4 Tagen
Melbourne, Österreich Liveperson VollzeitLivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations.Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers.We power nearly a billion conversational interactions every month, providing a uniquely rich data set and...
-
Technical Success Engineer
Vor 4 Tagen
Melbourne, Österreich Buscojobs VollzeitThe Technical Success Engineer at Splunk is a critical team member responsible for the technical health of our customers.You will bring your deep product knowledge to advise customers on their platform health, providing guidance on Splunk Enterprise and Splunk Cloud architectures and technical best practices to ensure customers remain successful and realize...
-
Technical Success Engineer
vor 1 Tag
Melbourne, Österreich Splunk Inc. VollzeitThe Technical Success Engineer at Splunk is a critical team member responsible for the technical health of our customers.You will bring your deep product knowledge to advise customers on their platform health, providing guidance on Splunk Enterprise and Splunk Cloud architectures and technical best practices to ensure customers remain successful and realize...
-
Melbourne, Österreich Buscojobs VollzeitJunior Geospatial Customer Success Engineer – Part TimeHelp bring the power of geospatial technology to the world. We are seeking driven and adventurous individuals with both a geospatial and software background to assist in the development and utilisation of our Earth imaging platform which helps customers more easily discover, manage & use the latest...
-
Liveperson | Senior Customer Success Manager
Vor 4 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitLivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations.Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers.We power nearly a billion conversational interactions every month, providing a uniquely rich data set and...
-
Customer Success
Vor 4 Tagen
Melbourne, Österreich Tbwa ChiatDay Inc VollzeitLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality.We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.At Lucid, we value diversity and are dedicated to creating an environment...
-
Senior Electrical Engineer
Vor 2 Tagen
Melbourne, Österreich Bobak Ganjalibeik - Senior Mechanical Design Drafter - Jacobs Vollzeit21st January, 2025 Senior Electrical Engineering opportunity with huge potential A national leader in Building Services Engineering CBD location / Excellent $$$ / Great culture The Company Our client is a forward-thinking multi-disciplinary consultancy committed to excellence in building services design and client service.Renowned for delivering innovative...
-
Senior Customer Success Manager, Enterprise
vor 17 Stunden
Melbourne, Österreich Culture Amp VollzeitWhat You Bring to Our Camp Culture Amp is a fast growth organisation and you'll be expected to learn quickly and be accountable for the success of your customers.To get there, you'll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance,...
-
Senior Customer Success Manager, Enterprise
Vor 4 Tagen
Melbourne, Österreich Culture Amp VollzeitWhat You Bring to Our CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and be accountable for the success of your customers.To get there, you'll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates.You will get creative with solutions, demonstrate perseverance,...
-
Associate Customer Success Manager
Vor 4 Tagen
Melbourne, Österreich Optimizely VollzeitLocation: AU Melbourne, VIC, AU, 3000 North Sydney, AU, 2060Optimizely is focused on unlocking the boundless potential of our clients and employees.We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators...
-
Customer Success Representative
vor 17 Stunden
Melbourne, Österreich Studentuniverse VollzeitCustomer Success RepresentativeJob no: 524888Brand: Corporate TravellerWork type: Full timeLocation: New South Wales, Queensland, South Australia, Victoria, Western AustraliaCategories: Corporate & Group Travel About the Opportunity The purpose of the Customer Success Team is to drive customer retention and advocacy across the largest subsection of the...
-
Senior Customer Support Engineer
Vor 4 Tagen
Melbourne, Österreich Fastly VollzeitWe're on a mission to upgrade the internet experience:Software engineering Full-time Office | Melbourne, VIC, Australia Senior · A role for someone with advanced knowledge and skills.May involve mentoring, leading others or specialisation.Typically at least 5 years of experience.We give people and organizations more control, faster content, and more dynamic...
-
Customer Success Manager
Vor 6 Tagen
Melbourne, Österreich Informatica Corp. VollzeitBuild Your Career at InformaticaWe're looking for a diverse group of collaborators who believe data has the power to improve society.Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems.Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves...
-
Customer Success Manager
vor 1 Tag
Melbourne, Österreich Bnb Chain VollzeitCompany Description SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale.As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent.4,000 companies worldwide...
-
Darktrace | Customer Success Manager
Vor 4 Tagen
Melbourne, Österreich Buscojobs VollzeitDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber...
