Hashicorp, Inc. | Senior Customer Success Engineer

vor 3 Wochen

Melbourne, Österreich Tideri Jobbörse Vollzeit

Senior Customer Success Engineer - Melbourne Apply
As a Senior Customer Success Engineer at HashiCorp, you will work in a high-performance environment and will serve as a product or solution subject matter expert, providing Customers with deep technical guidance at strategic points during customer journey with HashiCorp.

In this role you can expect to... Through continuous engagement, CSE's help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling.
The CSE team demonstrates our practical technical expertise across the HashiCorp stack to help our customers address their business challenges with our technologies, to drive effective implementation of HashiCorp tooling, to increase customer value attainment through expanded product uptake and to secure on-time renewals and expansions of customer investments in the HashiCorp toolchain

Responsible for success of your assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/extension/renewal phases, as measured by customer product consumption, health, retention and growth Serve as a subject matter expert for our customers' usage of our tools to solve business challenges, providing customers with technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application deliver and to help customers use HashiCorp tooling to drive measurable value-based outcomes Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customer's needs Ensure the timely creation and upkeep of account health scores, notes, and calls to action Partner with the aligned account sales team to both identify, handle and mitigate customer risk across the customer's lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health You may be a good fit for our team if you have...
7+ years experience with solution architecture, sales engineering, or equivalent experience Proficiency and experience with concepts and technologies using software development, operations, security cloud, microservices, containers, and scheduling platform Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g.
Infrastructure Automation, Identity Management and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others Exceptional communication skills, including experience developing and delivering technical content, experience asking effective questions to understand customer business priorities and needs, and comfort handling customer objections Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detail Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service Experience planning projects and leading customers through implementations of highly-technical products Comfort working with and advising both technical and business partners across the customer lifecycle Fluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those difficulties Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction Skill in identifying and addressing customer risk, and confidence in mitigating it Comfort working remotely and performing well given a high level of independence and autonomy, Domestic and occasionally international travel required HashiCorp embraces diversity and equal opportunity.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
We believe the more inclusive we are, the better our company will be.

#LI-Hybrid
Apply
Life at HashiCorp HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012.
Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.

At HashiCorp, we build the infrastructure that enables innovation.
Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world.
We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.

HashiCorp is proud to be an Equal Employment Opportunity employer.
We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures.
If you need assistance or an accommodation due to a disability, please reach out to
We comply with all laws and regulations set forth in the following posters:
Note: some benefits may differ from one country to another.

#J-18808-Ljbffr

  • Senior Customer Success Engineer

    vor 3 Wochen

    Melbourne, Österreich HashiCorp Vollzeit

    Senior Customer Success Engineer - MelbourneAs a Senior Customer Success Engineer at HashiCorp, you will work in a high-performance environment and serve as a product or solution subject matter expert, providing customers with deep technical guidance at strategic points during their journey with HashiCorp.In this role you can expect to…Through continuous...

  • Senior Customer Success Engineer

    vor 3 Wochen

    Melbourne, Österreich HashiCorp Vollzeit

    Senior Customer Success Engineer - MelbourneApplyAs a Senior Customer Success Engineer at HashiCorp, you will work in a high-performance environment and will serve as a product or solution subject matter expert, providing Customers with deep technical guidance at strategic points during customer journey with HashiCorp.In this role you can expect to…Through...

  • Hashicorp, Inc. | Senior Customer Success Engineer

    vor 3 Wochen

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    Senior Customer Success Engineer - Melbourne As a Senior Customer Success Engineer at HashiCorp, you will work in a high-performance environment and serve as a product or solution subject matter expert, providing customers with deep technical guidance at strategic points during their journey with HashiCorp.In this role you can expect to... Through continuous...

  • Senior Support Engineer Ii

    vor 2 Monaten

    Melbourne, Österreich Hashicorp, Inc. Vollzeit

    HashiCorp is looking for an experienced customer facing engineering professional to join its Vault Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp's fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Open Source/Enterprise...

  • Senior Support Engineer Ii

    vor 2 Monaten

    Melbourne, Österreich Hashicorp Vollzeit

    We're building the infrastructure that enables innovationHashiCorp Senior Support Engineer II - VaultWe're building the infrastructure that enables innovationWhy HashiCorp Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run...

  • Enterprise Account Manager

    vor 1 Monat

    Melbourne, Österreich Hashicorp Vollzeit

    We're building the infrastructure that enables innovation.Sales and customer successFull-timeOffice | Melbourne, VIC, AustraliaMid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.Our suite of multi-cloud infrastructure automation products are the...

  • Enterprise Account Manager

    vor 2 Monaten

    Melbourne, Österreich HashiCorp Vollzeit

    Enterprise Account Manager is an outside sales position responsible for developing, managing, and closing business within Enterprise Accounts. The role is responsible for driving the sales cycle from prospect to close, selling the complete HashiCorp software suite to named key accounts and ensuring adoption and consumption of our solutions!HashiCorp's Go to...

  • Senior Track Engineer

    vor 8 Stunden

    Melbourne, Österreich KBR, Inc. Vollzeit

    This is a Senior Track Engineer role with one of the leading companies in AU right now 🔥 -- KBR, Inc. -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at KBR, Inc. 🧐🧐**The Opportunity** We have a great opportunity for a **Senior Track Engineer** to join our...

  • Hashicorp | Enterprise Account Manager | Melbourne

    vor 1 Monat

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    We're building the infrastructure that enables innovation.Sales and customer success Full-time Office | Melbourne, VIC, Australia Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team.Typically within 2-5 years of experience.Our suite of multi-cloud infrastructure automation products are the...

  • Customer Success Engineer

    vor 2 Monaten

    Melbourne, Österreich Orca Security Vollzeit

    Orca invites you to dive into the world of cloud security innovation as we revolutionize the industry and make waves as a global leader.As a rapidly growing company achieving unicorn status, we believe that in the right environment and with the right team, talent has no boundaries.About the Role You are the primary technical engineer in Orca's post-sales...

  • Customer Success Engineer

    vor 4 Wochen

    Melbourne, Österreich Andromeda Robotics Operations Vollzeit

    This is a Customer Success Engineer role with one of the leading companies in AU right now 🔥 -- Andromeda Robotics Operations -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Andromeda Robotics Operations 🧐🧐We are seeking an enthusiastic and compassionate...

  • Customer Success Manager

    vor 1 Monat

    Melbourne, Österreich Salesforce, Inc. Vollzeit

    Job Requisition ID: JR271521To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.Leading with our core values, we help...

  • Customer Success Manager

    vor 3 Wochen

    Melbourne, Österreich Vela Software Group Vollzeit

    Location: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy,...

  • Junior Geospatial Customer Success Engineer

    vor 3 Monaten

    Melbourne, Österreich Arlula Pty Ltd Vollzeit

    Junior Geospatial Customer Success Engineer – Part TimeHelp bring the power of geospatial technology to the world.We are seeking driven and adventurous individuals with both a geospatial and software background to assist in the development and utilisation of our Earth imaging platform which helps customers more easily discover, manage & use the latest...

  • Senior Customer Success Manager

    vor 1 Woche

    Melbourne, Österreich Ventia Pty Limited Vollzeit

    Select how often (in days) to receive an alert:About The RoleVentia have a newly created position for a Senior Customer Success Manager for a permanent full-time position and can be based in one of our offices in Victoria, New South Wales or Queensland.The Senior CSM will be focused on customer retention, growth, and contract health across our DS&I (Defence)...

  • Senior Customer Success Manager

    vor 1 Woche

    Melbourne, Österreich Ventia Pty Limited Vollzeit

    About The RoleVentia have a newly created position for a Senior Customer Success Manager for a permanent full-time position and can be based in one of our offices in Victoria, New South Wales or Queensland.The Senior CSM will be focused on customer retention, growth, and contract health across our DS&I (Defence) portfolio and will be responsible for ensuring...

  • Secondary Design Engineer

    vor 3 Wochen

    Melbourne, Österreich KBR, Inc. Vollzeit

    This is a Secondary Design Engineer role with one of the leading companies in AU right now 🔥 -- KBR, Inc. -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at KBR, Inc. 🧐🧐Secondary Design EngineerWe are seeking an **HV Secondary Engineer** to join our growing...

  • Customer Success Specialist

    vor 2 Monaten

    Melbourne, Österreich Equifax, Inc. Vollzeit

    What you'll do The Customer Success Specialist (CSS) - Premium is responsible for building and maintaining a high level of customer engagement between Equifax and its premium customers.This is achieved through offering support that protects and grows base revenue and cultivates growth opportunities across all Equifax product lines.This includes supporting...

  • Systems Engineer

    vor 8 Stunden

    Melbourne, Österreich KBR, Inc. Vollzeit

    This is a Systems Engineer role with one of the leading companies in AU right now 🔥 -- KBR, Inc. -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at KBR, Inc. 🧐🧐**The Opportunity** As a Systems Engineer within the MSP Land domain, you will play a critical role in...

  • Senior Software Engineer

    vor 3 Monaten

    Melbourne, Österreich Anduril Industries, Inc. Vollzeit

    At Anduril Australia we are delivering unmanned systems across all physical military domains that will leverage unsupervised autonomy for the delivery of long endurance, multi-mission capability to our customers. These projects require Senior Software Engineers with broad experience to drive the delivery a variety of software enabled capabilities to our...