Customer Success Engineer
vor 1 Monat
This is a Customer Success Engineer role with one of the leading companies in AU right now 🔥 -- Andromeda Robotics Operations -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Andromeda Robotics Operations 🧐🧐
We are seeking an enthusiastic and compassionate individual to join our team as a Customer Success Engineer. In this role, you will work alongside Abi, to engage with residents and patients in nursing homes and children’s hospitals through conversation, games and music. You will be leading group sessions and one-on-one interactions with Abi, helping to foster connections, bring energy, and make the sessions enjoyable for all participants. Key Responsibilities: - Facilitate Group Sessions: Lead engaging and interactive group activities with Abi, including games and exercises designed to stimulate cognitive and social responses. - Conduct One-on-One Interactions: Facilitate meaningful and personalised conversations with residents and patients, enhancing their experience with Abi. - Working with Technology: You will act as a facilitator for Abi the companion robot. - Monitor and Adapt: Assess the needs and responses of participants, adapting activities and interactions to suit individual preferences and abilities. - Manage Session Logistics: Ensure sessions start and end on time, maintain and set up equipment, communicate effectively with care home professionals, and provide structured feedback for continuous improvement. Key Attributes: - Excellent People Skills: Ability to connect with individuals of all ages and backgrounds, creating a welcoming and positive environment. - Public Speaking: Strong verbal communication skills and comfort with speaking in front of groups. - Genuine Interest in Technology: This role will involve working closely with some of the most genuinely fascinating and helpful technology in the healthcare space. You don’t need to have specialist technical skills, but you do need to be comfortable working around technology. - Extroverted and Energetic: Outgoing personality with a passion for engaging with others and bringing energy to sessions. - Caring Attitude and Community Focus: A desire to give back to the community and contribute to enhancing the quality of life for residents and patients. - Valid Driver’s License: Ability to drive to different locations as needed. Preferred Qualifications: While not required, it would be a plus if you have experience in: - Psychology, anthropology, social work or care-giving, drama or theatre, or public- speaking Growth Opportunities: - This role has potential for growth, including opportunities to assist with building and maintaining relationships with nursing homes and staff. Contribute to the development of Abi’s social interactions through providing valuable feedback to enhance the robot’s effectiveness and assisting with idea generation.
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