Senior Customer Success Engineer
vor 1 Tag
Senior Customer Success Engineer - MelbourneApply
As a Senior Customer Success Engineer at HashiCorp, you will work in a high-performance environment and will serve as a product or solution subject matter expert, providing Customers with deep technical guidance at strategic points during customer journey with HashiCorp.
In this role you can expect to…Through continuous engagement, CSE's help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling. The CSE team demonstrates our practical technical expertise across the HashiCorp stack to help our customers address their business challenges with our technologies, to drive effective implementation of HashiCorp tooling, to increase customer value attainment through expanded product uptake and to secure on-time renewals and expansions of customer investments in the HashiCorp toolchain
Responsible for success of your assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/extension/renewal phases, as measured by customer product consumption, health, retention and growthServe as a subject matter expert for our customers' usage of our tools to solve business challenges, providing customers with technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorpEstablish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application deliver and to help customers use HashiCorp tooling to drive measurable value-based outcomesUnderstand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customer's needsEnsure the timely creation and upkeep of account health scores, notes, and calls to actionPartner with the aligned account sales team to both identify, handle and mitigate customer risk across the customer's lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchainWork cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offeringsLead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal healthYou may be a good fit for our team if you have… 7+ years experience with solution architecture, sales engineering, or equivalent experienceProficiency and experience with concepts and technologies using software development, operations, security cloud, microservices, containers, and scheduling platformProficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and othersExceptional communication skills, including experience developing and delivering technical content, experience asking effective questions to understand customer business priorities and needs, and comfort handling customer objectionsPassion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detailAbility to work well in a highly-dynamic environment that focuses on providing outstanding Customer serviceExperience planning projects and leading customers through implementations of highly-technical productsComfort working with and advising both technical and business partners across the customer lifecycleFluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those difficultiesExpertise in driving adoption of product use cases to enhance customer value attainment and satisfactionSkill in identifying and addressing customer risk, and confidence in mitigating itComfort working remotely and performing well given a high level of independence and autonomy,Domestic and occasionally international travel requiredHashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.
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Life at HashiCorpHashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
At HashiCorp, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to ******
We comply with all laws and regulations set forth in the following posters:
Note: some benefits may differ from one country to another.
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