Practice Management Consultant

About Avant and Avant Practice Solutions
Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. It was established by a small group of doctors in 1893, who wanted to "protect themselves from actions arising out of the practice of medicine". Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our members, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety, and professionalism in medicine, through delivering education and research activities.
The commitment to members and the profession from our 700 staff has resulted in over 50% of Australia's doctors choosing to be Avant members, delivering annual revenues of $350 million and net assets of $2 billion. Avant has diversified the products and services provided to support medical practices, with a core purpose of supporting better patient care by making the administration of healthcare simpler, safer, and more efficient. This has included the acquisition of Hoxton MPM services and PracticeHub, forming Avant Practice Solutions, with the goal to deliver a holistic proposition to support and enable medical practices with a combination of technology, practice management, and virtual administration services. This holistic approach is expected to deliver our next chapter of growth, as we expand our value proposition and the quality support we provide medical practices in Australia.
About the Role
This role will provide comprehensive human resource generalist advice to clients, across the range of employment life cycle issues to support best business outcomes. This will encompass compliance requirements, recruitment support, performance management, remuneration, culture, workforce planning, learning and development, organisation design, employee relations, mediation, and other services and initiatives in support of strategic plans and business objectives.
Working as a key advocate for the Practice Management Consulting (PMC) business inside Avant Practice Solutions, this role will contribute to the development and design of employment services delivery and team development. Helping to shape and implement effective processes for safe, sustainable, and scalable services. Maintaining an engaged and collaborative culture while fostering an atmosphere of continual improvement.
Purpose:

Provide exceptional customer service, human resource advice, and leadership to our clients
Within the team take on people management advisory roles for medical practices and doctors
Contribute to the analysis of human resource needs and recommendation in medical practices
Execute projects in the interests of Avant Practice Solutions and its clients
Oversee, contribute to, and support the staff management of private medical practices
Adapt to the demand of different practice needs required for a range of clients
Encourage an atmosphere of engagement and continual improvement

Projects that the Practice Management Consulting (PMC) team manage include:

Organisational review, support and management mentoring at specialist and GP practices
Gap Analysis for established practices
Practice Start-Up projects
Business and change management of larger multi-doctor practices
Short-term projects such as accreditation support and business planning
Health employment services (developing)

This role will be responsible for:

Working strategically and independently to build and manage efficient models of service
Contributing to the analysis, design and management of operations and service delivery
Delivering projects on budget, mindful of key performance metrics and overall business of APS
Supporting medical practices human resource needs with:

Staff related queries and good communication
Staff award classification and salary review
Organisation structure review and position description development
Mediation activities
Performance management support
Procedure review
Implementing legal advice
Proactive communication of impactful industry changes
Guidance for seeking appropriate expertise when needed
Professional relationships, responsibility, and ethics

Contributing to the continual improvement of PMC team performance through collaborative work, critical consideration of internal and external workflows and process analyses:

Analyse operations and workflows at assigned medical practices
Provide detailed analysis and planning for utilisation of resources
Report on performance, financials, and other metrics as required
Participate with the APS management team in the interest of Avant Practice Solutions
Engage and support PMC staff in implementing plans for our clients
Understand and connect with the appropriate services inside Avant to deliver best outcomes for our clients
Always strive to maintain a high-level of service for our clients and their practices
Understand the strategic goals of APS and work towards agreed targets

Promoting, growing, and developing Avant Practice Solutions

Make efforts to contribute to the growth of APS in all aspects of your daily work
Contribute to the team effort of promoting Avant Practice Solutions
Understand all the products and services provided by APS, and identify opportunities to introduce these to clients
Participate in pitching to potential clients across services and scoping of new work
Seek to develop relationships with key people and organisations who can contribute to the growth of Avant Practice Solutions
Contribute to the education and promotional activities of APS

Enhancing team performance and capabilities

Work closely with the PMC team and collegiately with all APS staff to maintain high morale and sense of achievement
Prioritise clear communication, and share learnings and insights
Look for and facilitate feedback and continual improvement of APS operations
Take responsibility for your professional development, skills, and industry knowledge
Maintain transparent, consistent, and accessible work practices
Contribute to our supportive culture with respect and compassion
Seek opportunities to think differently in the spirit of continuous improvement and personal growth
Maintain up to date knowledge of workplace legislation and governance in all states and territories of Australia

To be successful:

Customer Service Focus – Anticipates and responds to the needs of internal and external clients. Ensures customer expectations are realistic, established and satisfied
Demonstrated understanding of the human resources function, preferably with relevant experience in the Healthcare sector
Demonstrated strong leadership with people management and relationship building skills
Track record of managing performance matters and grievances
Proficiency with computer-based systems including Microsoft Office systems
Problem solving – the ability to troubleshoot issues creatively and effectively as they arise
Planning and Organisation – Establishes priorities and schedules. Sets clear and realistic objectives, which align with the company business plan. Organises workflow effectively
Capabilities in business analytics and reporting, facilitation, and change management
Perpetuates the company culture and customer satisfaction philosophy
Strong work ethic and the ability to provide timely, appropriate feedback and coaching
Use initiative and judgement in contributing towards the development and implementation of plans and processes for APS employment services
Product knowledge – Understands the features and benefits of our services. Communicates this knowledge effectively and efficiently

Personal Qualities and Behaviours

Motivated with the ability to work under pressure
Ability to collaborate and influence constructively
Creativity with vision and eye for business improvement
Excellent written and verbal communication skills
Operate with discretion and respect for confidentiality
Attention to detail and ability to meet deadlines
Confident interpersonal communication at all levels in any workplace
Drive, resilience, and a can-do attitude
Proactive approach to finding solutions with a commitment to best outcomes
Ability to work independently and demonstrate strategic thought processes
Maintain and develop own effectiveness, including taking responsibility for your general health and professional development as it relates to our vision and mission
Be prepared to adapt to the changing environments that we may experience

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