Aktuelle Jobs im Zusammenhang mit It Service Desk Team Leader - Melbourne - Tecala Group
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It Service Desk Team Leader
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitService Desk Team Leader This position is offered as a permanent job with a growing, stable, and exciting company that offers promotion from within.It is a hybrid role, with 2 days in the Perth office (Scotland).The IT Service Desk is the central point of contact for all IT-related incidents and service requests.The role of the Service Desk Team Leader...
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It Service Desk Team Leader
vor 4 Wochen
Melbourne, Österreich Baby Bunting Group Limited VollzeitYour New Role At Baby Bunting, we're on a mission to support and empower parents on their parenting journey, and that means providing a huge range of products from local and global leading brands and exceptional services across our 70+ stores and website.As we continue to scale our store footprint and grow our team, we're looking for a Service Desk Team...
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Service Desk Team Lead
vor 1 Monat
Melbourne, Österreich Australian Health Practitioner Regulation Agency VollzeitJob no: V14122Work type: Ongoing Full TimeLocation: Any - Any location, MelbourneCategories: Service/Help Desk The Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the regulated health...
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Service Desk Team Lead
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitJob no: V14122Work type: Ongoing Full TimeLocation: Any - Any location, MelbourneCategories: Service/Help DeskThe Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the regulated health...
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Service Desk Team Leader
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitAbout the role As Service Desk Team Leader, you will be leading the EOS Service Desk to provide level 1 and 2 support to EOS staff based in Australia, Singapore, and the Middle East.You will work in close collaboration with the EOS ICT Regional Manager to develop the EOS Service Desk as a professionally managed environment.In this role you will: Manage &...
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Service Desk Technical Team Lead
vor 1 Monat
Melbourne, Österreich Source Central Partners VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeSource Central is a Managed Service Provider who has been operating in Melbourne for 15+ years, looking after many industry verticals with customers in the SMB Corporate, Enterprise, and Primary/Secondary Education spaces. Source Central also acquired telecommunications company Datamini...
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Service Desk Technical Team Lead
vor 1 Monat
Melbourne, Österreich Source Central Partners VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time Source Central is a Managed Service Provider who has been operating in Melbourne for 15+ years, looking after many industry verticals with customers in the SMB Corporate, Enterprise, and Primary/Secondary Education spaces.Source Central also acquired telecommunications company Datamini...
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It Service Desk Team Leader
vor 1 Monat
Melbourne, Österreich Tecala Group VollzeitIT Service Desk Team Leader (Managed Services)Tecala is an award-winning national ICT managed services provider.We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.We pride ourselves on our reputation for quality and consistently delivering the...
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Aps6 Service Desk Team Leader
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitCanberra, Australian Capital Territory, AustraliaThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.The Client Services team within TAIM provides a responsive and...
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It Support Manager
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitThis job offer is not available in your country.Help Desk & IT Support (Information & Communication Technology) We are a values-driven IT Managed Service Provider, dedicated to supporting small and medium-sized businesses with exceptional IT solutions and client care.With our new in-house help desk, we're building a vibrant, collaborative team that thrives...
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Service Desk Technical Lead
vor 1 Monat
Melbourne, Österreich Youi Pty Ltd VollzeitApply now Job no: 501752 Work type: 38 HOUR WK - NOT ROSTERED Location: SUNSHINE COAST Categories: Information Technology Service Desk Technical Lead About the role The Service Desk Team at Youi is on the lookout for an IT support technical lead who lives and breathes our Youi values and is passionate about excellence in IT service delivery.This role is all...
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Service Desk Engineer
vor 1 Monat
Melbourne, Österreich It Integrity Pty VollzeitSummary: We are seeking a highly skilled Service Desk Engineer (Level 2/3) to join our team.The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.The Service Desk Engineer will work closely with other members of the IT...
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Service Desk Technical Lead
vor 1 Monat
Melbourne, Österreich Youi Insurance VollzeitThe Service Desk Team at Youi is on the lookout for an IT support technical lead who lives and breathes our Youi values and is passionate about excellence in IT service delivery.This role is all about ensuring exceptional first-line IT support for hardware, software, and user account management, ensuring our internal teams have the tools and systems they...
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It Service Desk Analyst
Vor 2 Tagen
Melbourne, Österreich Buscojobs VollzeitAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and...
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It-Xy Gmbh | It Service Desk Analyst
Vor 2 Tagen
Melbourne, Österreich Buscojobs VollzeitAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and...
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Service Desk Lead
vor 2 Monaten
Melbourne, Österreich Buscojobs VollzeitThis job offer is not available in your country.Call: West Sector: Technology Job Summary Offering up to $120k + SuperPenrith area - Parking providedGrowing Australian IT Services CompanyJob Description About Your New Employer West Technology is partnering with a boutique Australian IT services provider that supports a broad range of clients across diverse...
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Melbourne, Österreich Buscojobs VollzeitJob Title : Service Delivery / Service Desk CoordinatorAbout the Role : We are looking for a skilled Service Delivery / Service Desk Coordinator with a minimum of 3 years of experience in a similar capacity.This role is pivotal in ensuring the seamless operation of IT services, managing incident workflows, and delivering high-quality support to users.Key...
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Service Desk Specialist
vor 1 Monat
Melbourne, Österreich Just VollzeitWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals!Job no: 792583Work type: Full timeLocation: Melbourne - CentralCategories: Information TechnologyAbout The Just GroupAs one of Australia's...
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Service Desk Specialist
vor 1 Monat
Melbourne, Österreich Just VollzeitWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance.We are always on the look-out for dedicated, fashion forward and like-minded individuals!Job no: 792583Work type: Full timeLocation: Melbourne - CentralCategories: Information Technology About The Just Group As one of Australia's...
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Service Desk Specialist
vor 1 Monat
Melbourne, Österreich Just VollzeitWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance.We are always on the look-out for dedicated, fashion forward and like-minded individuals!Job no: 792583Work type: Full timeLocation: Melbourne - CentralCategories: Information TechnologyAbout The Just Group As one of Australia's...
It Service Desk Team Leader
vor 1 Monat
IT Service Desk Team Leader (Managed Services)Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.ABOUT THE ROLE:Reporting to the Operations Manager, this role's primary functions are to provide mentoring support for Service Operations Centre (SOC) staff, third level escalation support functions to Tecala's customers and internal divisions and managerial support to the SOC Manager.Ensure the SOC team understands and meets agreed SLA's and KPI's through regular feedback and coaching. Act as an internal technical reference point for colleagues; and liaise with vendors and external service providers concerning service levels. Work functions are a mixture of reactive and proactive items, with a key focus for the role being the ongoing enhancement of staff and systems, driving greater proactive activities as a result of diminished reactive items, through up-skilling, automation and systemisation.Additional Duties:Technical Escalations from SOC engineers.Technical mentoring of direct report and the wider SOC engineers.Delivery of Managed Services projects with assistance from the PMO.Monitoring, analysis and review of the available monitoring toolsets.Process improvement focusing on tools, hardware and software used by the SOC.Timely recording of all activities within the company's ITSM platform.Occasional service delivery management and presales tasks.Maintaining customer uptime of 99.5% per month or greater.WHAT WE'RE LOOKING FOR:The 'Must haves':Previous experience in leading teams.2+ years' experience operating as a Team Leader.Strong skills in written and verbal communication.Sound understanding of ITIL Framework.Strong understanding and management of key Service Desk reporting metrics for managing performance/output and quality.Demonstrated customer focus with a capacity to deliver innovative service improvements.High level technical skills and experience in MS Windows, O365, Citrix, VMware and networking.Recognised certification in multiple vendor technologies (Cisco, Microsoft, VMware).A thorough understanding of service management/ticketing tools.WHAT CAN WE OFFER YOUAs part of our team, you'll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia's Best Workplaces in Technology 2024.We have listed some of those benefits below for you:Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.Paid certifications and remuneration incentive to get upskilled/certified to support your development.Access to Career Pathways so you can continue building a career with us.Reward & Recognition Program where you can also thank and reward your teammates.Employee discounts—Access discounted rates and offers from various providers, including health insurance and IT Hardware.Employee Assistance Program (EAP).Note: As an essential part of our hiring process, you must undertake a National Criminal History Check.HOW TO APPLYIf you're excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.Be sure to include a cover letter and CV to support your application.No agencies, please – we've got this one covered.We foster an inclusive and diverse work environment where people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.
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