Efinancialcareers Ltd. | Contact Centre Manager | Perth, Au | Perth
vor 1 Tag
Contact Centre Manager
Job No: 673621
Adelaide, Hobart, Melbourne - Inner Suburbs & CBD, Perth
Permanent Full Time
Call Centre, Insurance
Pay Band 6
Permanent role Lead and develop the capability of others through effective coaching, mentoring, professional development and performance management Promote high brand affinity through your knowledge and actions relating to the customers and communities we serve.
Melbourne, Hobart, Adelaide or Perth location
The purpose of the role is to achieve profitable growth of the Shannons brand through management of multi-channel interactions, leading teams in hybrid work environments across multiple sites.
Success will be achieved through delivering on our core objectives of Customer Obsession, Performance Edge and Risk Management.
These disciplines must be underpinned by a business that is efficient & complies to safe practice through an enabled & resilient workforce.
This role is key in implementing Suncorp's strategic direction and delivering transformational change in a fast-paced environment.
Key responsibilities include:
Drive sales and service excellence for the Shannons Consumer function as part of the Shannons Leadership team Lead the Ethos Productivity Program across the centre to ensure consistency and a culture of best practices for our business and customers Lead and enable a customer focused, high performance culture with a balance between financials, customer and risk Drive change management practices with leadership team to ensure changes are embedded and benefit profile is achieved Lead and develop the capability of others through effective coaching, mentoring, professional development and strong performance management Embed a risk maturity, safety-first focus and accountable culture across teams.
Skills & Experience:
8+ years' experience in related field At least 5 years' experience in insurance or financial services or contact centre environment Proven record of achievement of leading large teams in a customer service business Demonstrated ability to use customer insights and commercial acumen to drive performance across financial, productivity, risk and people metrics.
Strong leadership skills, including the ability to mentor and develop teams.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.#J-18808-Ljbffr
-
Bankwest Customer Engagement Consultant
vor 2 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitBankwest Customer Engagement Consultant - Perth (Late Shifts) Bankwest Customer Engagement Consultant - Perth (Late Shifts) Commonwealth Bank of Australia Perth, Australia Bankwest Customer Engagement Consultant - Perth (Late Shifts) We are looking for a customer service superstar to express interest in Customer Engagement Centre roles, where they will...
-
Perth, Österreich Perth Convention And Exhibition Centre VollzeitWant to be part of a vibrant Events team, working in one of Perth's most iconic venues? We are looking for an Events Manager for an 18 Month Maternity Cover.About Perth Convention and Exhibition CentrePerth Convention and Exhibition Centre is Perth's premier event destination.Through the innovative fusion of space, catering, technology and design, PCEC...
-
Contact Centre Manager | Perth, Au
Vor 3 Tagen
Perth, Österreich Suncorp VollzeitContact Centre ManagerJob No: 673621Adelaide, Hobart, Melbourne - Inner Suburbs & CBD, PerthPermanent Full TimeCall Centre, InsurancePay Band 6Permanent roleLead and develop the capability of others through effective coaching, mentoring, professional development and performance managementPromote high brand affinity through your knowledge and actions relating...
-
Customer Service Representative | Perth, Au
vor 1 Woche
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Service Representative Commonwealth Bank of Australia Perth, Australia Customer Service Representative Commonwealth Bank of Australia Perth, Australia Casual role that is flexible to fit around your schedule AND provides career progression and developmentHybrid working that is perfect for balancing commitments makes us a diverse and inclusive...
-
Bank Manager | Perth, Au
vor 3 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitBank Manager Westpac Banking Corporation Perth, Australia Branch based leadership opportunity in our Perth branchPermanent full-time position - 38 hours per weekOngoing training and development available to grow your career Job DescriptionBranch based leadership opportunity in our Perth branchPermanent full-time position - 38 hours per weekOngoing training...
-
Customer Relationship Manager | Perth, Au
vor 1 Monat
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Relationship ManagerCompany: Credit Corp Group LimitedLocation: Perth, AustraliaJob no: 494654Work type: Full-timeCategories: Collections, Customer Service & Call CentrePerth CBD location, a short walk from Perth Station and local shops and eateriesWFH hybrid opportunities for work-life balance and no weekendsNo collections experience...
-
Perth, Österreich Efinancialcareers Ltd. VollzeitPersonal Banker | Perth and Joondalup | WA Personal Banker | Perth and Joondalup | WA Bendigo and Adelaide Bank Perth, Australia Personal Banker | Perth and Joondalup | WA Closing Date: 25th October 2024Position Description: Personal Banker PD - Final.docxAbout youYou're looking for a job where you get to make a real impact in your customers lives and the...
-
Customer Banking Specialist | Perth, Au
vor 2 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Banking Specialist Commonwealth Bank of Australia Perth, Australia Customer Banking Specialist Commonwealth Bank of Australia Perth, Australia We are looking for a part-time Customer Banking Specialist to join our Kalgoorlie team!Please note that rosters are predetermined.Before applying, please ensure you are available to cover the part-time...
-
Customer Service Specialist | Perth, Au
vor 4 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Service Specialist Commonwealth Bank of Australia Perth, Australia We currently have a number of amazing opportunities for Customer Service Specialists to join our Records Management Team in Bankwest Retail Lending Operations team.Please note due to the requirement to process physical documentation, this is an office-based role in Perth CBD. Do...
-
Perth, Österreich Perth Convention And Exhibition Centre VollzeitWe are looking for an exceptional individual to take the next step in their hospitality career!We are seeking an experienced Food and Beverage Manager for Maternity leave cover. The Perth Convention and Exhibition Centre is Western Australia's premier event destination which is home to some of Perth's most exclusive gala dinners and events, large scale...
-
Client Account Specialist | Perth, Au
vor 1 Monat
Perth, Österreich Efinancialcareers Ltd. VollzeitClient Account Specialist Westpac Banking Corporation Perth, Australia This is an entry-level opportunity for a passionate customer service superstar to embark on a long-term career with BT.Gain valuable experience through our comprehensive paid training program.Work in a permanent, full-time role based in our Perth office Job Description This is an...
-
Assistant Relationship Manager | Perth, Au
vor 4 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitAssistant Relationship Manager Westpac Banking Corporation Perth, Australia Great opportunity for an existing ARM looking to relocate to Perth!Exciting chance to assist in a diversified commercial portfolioPerfect role for Accounting and Finance professionalsPerth based, with flexible working opportunities Job Description Great opportunity for an existing...
-
Perth, Österreich Tideri Jobbörse VollzeitBusiness Finance Manager Westpac Banking Corporation Perth, Australia Referred and new business - Home Lending and Business Lending Supporting small businesses Career growth and development Job DescriptionReferred and new business - Home Lending and Business Lending Supporting small businesses Career growth and development How will I help?This is a newly...
-
Customer Relationship Manager | Perth, Au
vor 1 Monat
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Relationship ManagerCompany: Credit Corp Group LimitedLocation: Perth, AustraliaJob no: 494654Work type: Full-timeCategories: Collections, Customer Service & Call CentrePerth CBD location, a short walk from Perth Station and local shops and eateriesWFH hybrid opportunities for work-life balance and no weekendsNo collections experience required!...
-
Senior Data Reporting Analyst | Perth, Au
vor 1 Monat
Perth, Österreich Efinancialcareers Ltd. VollzeitSenior Data and Reporting Analyst opportunity with a well-known public sector organisation based in Perth Your new companyOur client is a well-known organisation located in Perth. They are seeking a Senior Data and Reporting Analyst to join their team on a 6-month contract basis.Your new roleAs a Senior Data and Reporting Analyst, you will be responsible for...
-
Customer Service Specialist | Perth, Au
vor 1 Monat
Perth, Österreich Efinancialcareers Ltd. VollzeitCustomer Service SpecialistCommonwealth Bank of Australia, Perth, Australia*** This is a Perth location only role The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking,...
-
Content Designer/Ux Writer | Perth, Au
vor 2 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitContent Designer/UX Writer Commonwealth Bank of Australia Perth, Australia Content Designer/UX Writer Commonwealth Bank of Australia Perth, Australia Content Designer/ UX Writer (12month Fixed Term) Do work that mattersAs a Digital Content Designer, you'll improve our overall user experience by working closely with our team of Experience Designers to...
-
Assistant Relationship Manager | Perth, Au
vor 3 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitAssistant Relationship Manager Westpac Banking Corporation Perth, Australia Great opportunity to build a career in property financeSupporting a diversified property portfolioPerth based, with working flexibility Job DescriptionGreat opportunity to build a career in property financeSupporting a diversified property portfolioPerth based, with working...
-
Assistant Relationship Manager | Perth, Au
vor 3 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitAssistant Relationship Manager Westpac Banking Corporation Perth, Australia Great opportunity to build a career in property financeSupporting a diversified property portfolioPerth based, with working flexibility Job DescriptionGreat opportunity to build a career in property financeSupporting a diversified property portfolioPerth based, with working...
-
Business Banking Associate Perth | Perth, Au
vor 3 Wochen
Perth, Österreich Efinancialcareers Ltd. VollzeitBusiness Banking Associate PerthCommonwealth Bank of Australia, Perth, AustraliaSee yourself in our teamYou'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.As a Business Banking Associate you will...