State Lead Vic/Tas
vor 9 Stunden
Permanent roleMelbourne CBD, Victoria basedRole will require travel.How will I help? The Residential Mortgage Broker business is a key acquisition channel for the introduction of new to bank home loan customers for Westpac Group, to assist with delivering on growth aspirations for Residential Lending.
This role is to deliver to the settlements, broker experience and NPS targets through strong market activation, sales leadership, visible market presence and an engaged and capable team.
Key Responsibilities Include: Leading and coaching a state-based distribution team of Business Development Managers who manage a large portfolio of residential broker relationships.Develop and implement appropriate activation tactics for the team to maximise business opportunity in a one to one, one to a group and one to many channel.Work with Business Development Managers, Brokers and Aggregators as a point of escalation and issue resolution.Establishing and maintaining strong relationships with key aggregators and top brokers/groups in the residential lending space to drive new business.Role modelling superior customer service and risk management, and effectively handle, escalate and follow-up customer compliments, issues and complaints.What's in it for me? You'll play a significant part of the future of a business that has been around for over 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need? Extensive sales leadership experience.Strong people leadership skills (must have existing people leadership experience).Strategic thinking.Credit risk management knowledge.Demonstrated relationship management skills.Business or Retail banking experience required.What's it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How do I apply? Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email .
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