Customer Service Consultant
Vor 3 Tagen
Job Description About the Role: As a Customer Service & Claims Consultant you will be the voice representing our insurance partner, IAG, resolving customers motor insurance claims.
Your role would encompass supporting customers through this process and commence the repair process and provide an exceptional experience to customers.
You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry.
This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer experience as you support the end-to-end management of their claim.
To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success
What You'll Be Doing: Customer Interaction: Receive and manage customer calls regarding their automotive insurance claims.
Build genuine rapport, provide a positive experience, and resolve their inquiries efficiently.
Outbound Calls: Reach out to third-party businesses to arrange repairs and assessments for automotive claims.
Relationship Building: Establish trust with customers, managing their claims with a personal touch and ensuring their needs are met with care and precision.
Collaboration: Work with suppliers and repairers to validate and process claims.
Keep detailed records and manage expectations effectively.
Qualifications Why You'll Love Working With Us: Comprehensive Training: Enjoy fully paid, hands-on training with our 4-week program designed to set you up for success.
Flexible Work Options: After mastering your role, transition to a hybrid work model with the option to work from home multiple days a week.
Rostering Flexibility: Willing to work a rotating roster Monday to Sunday, from 7am to 8pm, with registered days off available with certain rosters.
Modern Workspace: Experience our brand-new office located on Bourke Street when working in the office.
Career Growth: Take advantage of our internal development programs and advancement opportunities within the company.
Supportive Culture: Join a team dedicated to supporting everyday Aussies during challenging times.
We celebrate and reward hard work in a collaborative environment.
What We're Looking For: Exceptional Communicator: You have excellent listening skills and can engage in meaningful conversations with empathy and respect.
Customer-Centric: Passionate about delivering outstanding service and making a positive impact.
Quick Learner: Open to acquiring new skills, implementing them effectively, and celebrating your achievements.
Resilient and Adaptable: Able to handle challenges with a positive mindset and resilience.
Tech-Savvy: Comfortable with multi-tasking and navigating various computer systems.
Solution-Oriented: A proactive problem-solver with a focus on finding effective solutions.
Home Office Ready: A stable internet connection and a suitable work-from-home setup.
Flexible Availability: Willing to work a rotating roster Monday to Sunday, from 7am to 8pm.
Additional Information If you're ready to make a difference and grow with a company that values your contributions, we want to hear from you
Apply now to become a vital part of our team and start your journey with us.
Want to know more?
Check out our social media pages: Website: https://tsagroup.com.au/ Instagram: tsa_group_ LinkedIn: https://www.linkedin.com/company/tsa-group-australia/ Stay vigilant against fraudulent job offers.
We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g.
@ tsagroup.com.au ).
Your safety matters.
If you receive a suspicious job offer, do not respond and report it to ******.
-
Customer Service Consultant
vor 2 Wochen
Melbourne, Österreich Bank of Queensland VollzeitThis is a Customer Service Consultant role with one of the leading companies in AU right now 🔥 -- Bank of Queensland -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Bank of Queensland 🧐🧐## **About the Role** Our BOQ Group contact centres have exciting...
-
Customer Service Consultants
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitCustomer Service Consultants Location: Hazelmere, Western AustraliaTime Type: Full timePosted On: Posted YesterdayJob Requisition ID: R65753We are looking for enthusiastic, energetic, and reliable Customer Service Consultants to join our team at the Hazelmere Contact Centre.Every interaction is an opportunity to connect with our...
-
Customer Service Consultant
Vor 7 Tagen
Melbourne, Österreich Bank of Queensland VollzeitThis is a Customer Service Consultant role with one of the leading companies in AU right now 🔥 -- Bank of Queensland -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Bank of Queensland 🧐🧐## **About the Role** Our BOQ Group contact centres have exciting...
-
Customer Service Consultant
Vor 6 Tagen
Melbourne, Österreich One Power VollzeitAdd expected salary to your profile for insights. If shortlisted, you will be invited to complete an online test on the week starting 06/01/2025. After successful completion, you may be contacted for a phone interview. Please note: The position is set to begin on 28th January 2025. The roleAs a Customer Service Consultant, you will handle phone interactions...
-
Customer Service
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitEmployment Type : PermanentClosing Date : 30 Jan 2025 11 : 59pmJob Title : Customer Service & Sales Consultant BUSSELTONJob Summary As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.You achieve this by providing an exceptional in-store customer journey, and through your collaborative...
-
Customer Service Consultant
vor 16 Stunden
Melbourne, Österreich Tsa Group VollzeitDo you live for creating unforgettable customer experiences?Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills?If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team!Job DescriptionAbout the Role: As a Customer Service & Claims Consultant you will be the...
-
Sales And Customer Service Consultant
vor 2 Monaten
Melbourne, Österreich Medibank VollzeitSelect how often (in days) to receive an alert:At Medibank, we strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.About the Community Team: At Medibank, we're dedicated to our purpose, "Better Health for Better Lives" for both our people and our customers.Our geographically based,...
-
Customer Service Consultant
vor 2 Wochen
Melbourne, Österreich One Power VollzeitAdd expected salary to your profile for insights.If shortlisted, you will be invited to complete an online test on the week starting 06/01/2025.After successful completion, you may be contacted for a phone interview.Please note: The position is set to begin on 28th January 2025.The roleAs a Customer Service Consultant, you will handle phone interactions with...
-
Customer Service Consultant
vor 3 Wochen
Melbourne, Österreich Bank Australia Limited VollzeitJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good?Do you want to create positive impact for people and the planet?Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.We're growing fast as more people choose to align their banking...
-
Customer Service Consultant
vor 16 Stunden
Melbourne, Österreich Tsa Group - Australia VollzeitCompany DescriptionJoin Our Team at TSA Group - Australia! Do you live for creating unforgettable customer experiences?Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills?If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team!About the Role: As a Customer...
-
Melbourne, Österreich Tideri Jobbörse VollzeitOur client is seeking a dedicated and empathetic Customer Service Consultant to join their team in Melbourne.This role offers the opportunity to make a real difference in the lives of older people, their families, and advocates.You will be part of a supportive team that values respect, partnership, wisdom, fairness, and stewardship.The successful candidate...
-
Customer Service Consultant
Vor 2 Tagen
Melbourne, Österreich TSA Group - Australia VollzeitCompany DescriptionJoin Our Team at TSA Group - Australia!Do you live for creating unforgettable customer experiences?Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills?If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team!About the Role:As a Customer...
-
Customer Service Consultant
vor 16 Stunden
Melbourne, Österreich TSA Group - Australia VollzeitCompany Description Join Our Team at TSA Group - Australia!Do you live for creating unforgettable customer experiences?Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills?If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team!About the Role: As a Customer...
-
Telstra Retail: Customer Service
vor 3 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitTelstra Retail: Customer Service & Sales Consultant Apply Locations: Melbourne, Greensborough Plaza Shop 258 259 25 Main St, Telstra Store Point Cook, Telstra Store Brunswick, Telstra Store Camberwell Employment Type: Permanent Closing Date: 8 Sept 2024 11:59pm Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra's customers...
-
Sales And Customer Service Consultant
vor 2 Wochen
Melbourne, Österreich Medibank VollzeitYou're only human. It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.About the Community Team: At Medibank,...
-
Telstra Retail: Customer Service
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitEmployment Type : PermanentClosing Date : 17 Jan 2025 11 : 59pmJob Title : Telstra Retail : Customer Service & Sales ConsultantJob Summary As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.You achieve this by providing an exceptional in-store customer journey, and through your...
-
Telstra Retail: Customer Service
vor 3 Monaten
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Customer Service & Sales ConsultantApplyLocations: Melbourne, Greensborough Plaza Shop 258 259 25 Main St, Telstra Store Point Cook, Telstra Store Brunswick, Telstra Store CamberwellEmployment Type: PermanentClosing Date: 8 Sept 2024 11:59pmJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers...
-
Customer Service Consultant
vor 2 Wochen
Melbourne, Österreich Racv VollzeitHybrid Work Arrangement | FlexiRosterExclusive RACV Staff Discounts on Accommodation at all our RACV Resorts50% off Insurance policies + Free Basic Roadside AssistanceWe're looking for passionate Customer Service Consultants to join our Roadside Assistance Team who will play a critical role as the first point of contact to our members by providing a...
-
Sales And Customer Service Consultant
vor 1 Monat
Melbourne, Österreich Buscojobs AU C2 VollzeitSelect how often (in days) to receive an alert:Will you actively create a healthier future for tomorrow? At Medibank we're encouraged to think big.We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers.As we work...
-
Casual Customer Service
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitEmployment Type : CasualClosing Date : 11 Jan 2025 11 : 59pmJob Title : Casual Customer Service & Sales Consultant - CAROUSELJob Summary As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.You achieve this by providing an exceptional in-store customer journey, and through your...
