Salesforce Administrator
vor 1 Monat
Organisation: Department of Jobs, Skills, Industry and Regions
Occupation: Sales/Business Development
Reference: VG/033431A
The Department of Jobs, Skills, Industry and Regions is focused on growing Victoria's prosperity, building the productive capacity of our economy and increasing participation – by creating more opportunities for people through skills and jobs; helping businesses and industries to thrive; and building vibrant communities and regions.
For more information, see the DJSIR Strategic Plan 2023-2027.
Established on 1 January 2023, our work spans numerous portfolios, supporting departmental ministers and operating across metropolitan, regional and international offices.
We oversee various public entities, including public corporations, regulatory authorities and specialist boards.
The Department strongly encourages applications from Aboriginal and Torres Strait Islander people and offers reasonable adjustments for applicants with disabilities.
Our values are accountability, integrity and respect, and underpin everything we do.
Salary: $95,102 to $107,905 (Plus Superannuation)Fixed term until 8 December 2025Usual hours of work: Full time (flexibility may be available)Usual work location: 1 Spring Street, Melbourne VIC 3000 (flexibility may be available)The Role Reporting to the Technical Lead, the Salesforce Administrator will be part of the Salesforce Support team which provides Salesforce support to the Department for the delivery of government industry, disaster response and recovery programs.
As part of a multidisciplinary Salesforce Support team that embraces iterative, agile software delivery and regular release cadence, your expertise and experience working with the Salesforce Sales Cloud stack and engaging diverse stakeholders across large, complex organisations will be valued.
The responsibilities of the role include, but are not limited to:
Providing end user support within multiple customised Salesforce instances with 1700+ usersManaging the Case queues within Service Cloud to action and resolve support requestsBecoming skilled with the Department's in-house Form Building activity.The Team The position of Salesforce Administrator forms a part of the Information Services (IS) branch within the Corporate Services group.
Information Services (IS) oversees the delivery of ICT-related investments and services to DJSIR.
IS engages with the organisation to ensure ICT systems and services are appropriately designed, governed, and delivered.
IS offers a range of end-user focused systems and services to the organisation both directly and through third-party providers and provides governance and assurance for systems and services delivered by other groups and agencies within.
The DJSIR service environment includes supporting around 5,000 desktops, 3,000 smartphones/mobile devices across over 85 business sites (inclusive of near 20 international sites).
Our team consists of around 80 staff, located within the CBD, metropolitan and regional locations.
About You As the successful candidate, you will have:
Demonstrated aptitude and skill as an IT AdministratorA good understanding of system access and security modelsKnowledge of the software development life cycle and change management in an agile environment.The department is committed to creating and maintaining a child safe organisation.
We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with the Child Safe Standards.
Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with the Department.
For further information on the position, please refer to the attached position description.
Please note: We are accredited as a Disability Confident Recruitment (DCR) organisation and committed to inclusive recruitment.
If you require an adjustment to participate in any stage of the recruitment process or have a particular requirement to be communicated with by either telephone or email only, please notify the DJSIR Recruitment Team at with the position number in the subject line.
How to Apply Please click the 'Apply Now' button.
As part of the application process, you will need to provide a copy of your resume and a cover letter addressing the key selection criteria outlined in the position description. Applications close at 23:59pm on 22 November 2024 Job type: Full time / 8 December 2025
Job classification: VPSG4
Contact: Aby Mathew, Technical Lead | or
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