Professional Services
vor 3 Monaten
Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.
Because people can only be their best when they not only feel safe, but are safe.
We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.
That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.
We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.
The work we do here matters.
Department OverviewNoggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system.
Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.The Professional Services team is responsible for the implementation of our software solutions across multiple clients from various industries from start to finish - scoping, solution design, delivery, testing for both new and existing customers in line with user and customer needs, ensuring a high level of customer satisfaction.
This is a team that loves diversity - of work, people, ideas and projects so working within this team will challenge a candidate in different ways.
Variety is key
Job DescriptionThe purpose of the Implementation Consultant is to understand customers' business issues, capture and define their requirements, and translate them to great solutions that deliver business benefit to our customers, resulting in high levels of customer satisfaction.
You'll ensure we run effective workshops with the customer; gather and document clear requirements; design and build practical solutions; and finally test these thoroughly before moving into user training and client hand-over to the Customer Success team.
Key Responsibilities:Requirements Definition and DesignGather and analyze requirements independently using workshops, document analysis, and solution walk-throughs while leading stakeholder sessions and guiding customization efforts.Design system configurations, assist in adopting best practices, and create custom documentation to meet functional needs.Build and TestAssign configuration tasks, maintain full system build capabilities, and execute comprehensive test plans, including test cases and scripts.Support defect remediation and ensure system configurations meet customer requirements.Consulting and TrainingDeliver product demos, tailored training sessions, and expert configuration advice while creating user guides and conducting reviews.Provide project guidance, adhering to methodology, and lead Configuration Analysts on key tasks.Product Specialist DutiesDevelop deep product expertise to analyze customer needs, design tailored solutions, and coordinate system configurations.Act as a product expert in meetings, delivering impactful presentations and assisting with scoping and estimations.Additional ResponsibilitiesProvide post-project support, contribute to product improvements, and share knowledge through coaching, reviews, and articles.Accurately track time, meet utilization targets, and maintain a balanced resource mix for offshore configuration.Basic RequirementsEducation And QualificationsEssential:Bachelor's degree in business / commerce / information technology / computer science, or equivalent qualifications or experience.Experience And SkillsEssential:A minimum of 5 years commercial experience in business or software analysis/SAAS or other software implementation.Demonstrated experience in some or all of the following:Requirements gathering and analysisDesigning solutions for SAAS or other software implementationWorking within project teams in a software development contextWeb-based software design and usabilityProduct analysis for software productsRisk, crisis, incident, or emergency management systemsEligible and willing to get Security Clearance (must be a Citizen of Australia).Inclusion and DiversityMotorola Solutions embraces a diverse pool of candidates in its recruitment activities.
We consider all qualified applicants and do not discriminate based on age, gender identity, biological sex, sexual orientation, intersex status, race, national or ethnic origin, religion, disabilities or health conditions, marital or family status and other areas of potential difference.
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
EEO StatementMotorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.
To request an accommodation, please email .
Seniority levelMid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesTelecommunications
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