Customer Service Representative
vor 1 Monat
Carbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Customer Service Representatives
About Us:
Carbiz is a leading provider in accident management services, helping customers get back on the road with ease.
With over 7,000+ 5-star reviews and awards like the Product Review '2023 & 2024' accolades, we are committed to delivering high-quality accident replacement vehicles and exceptional customer service.
Our team-first culture and dedication to our values of passion, trust, collaboration, and growth have made us an industry leader.
We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;
Love what we do - We are passionate about delivering for our customers, team, and partners every time Better than yesterday - We grow each day, learning from our experiences Win with trust - Lead the market by being trusted, reliable and helpful Collaborative core - Working smarter together Valuing people - We respect our people, encourage their development, and reward their performance Perks & Benefits:
Career growth opportunities through ongoing training, mentorship, and support.
Collaborative team environment with like-minded professionals.
Convenient head office location, less than 10 minutes from Mascot Station.
Novated lease options and access to the Flare Benefits program.
Monthly team lunches, birthday celebrations, and major event celebrations.
Study assist program – we support your education.
About the Role:
In this role, you'll be the first point of contact for our dealership partners and customers, providing support in coordinating vehicle hires and returns.
Key responsibilities include:
Managing inbound inquiries from dealerships and service managers, ensuring vehicles meet customer needs.
Facilitating smooth onboarding for vehicle hires, coordinating deliveries and ensuring timely communication.
Working closely with the Operations, Sales, and Fleet teams to manage vehicle availability, returns, and customer requests.
Ensuring vehicle returns are processed efficiently and according to company procedures.
Following up with dealerships to ensure timely payment of invoices.
About You:
Experience in automotive, car rental, or credit hire industries is highly desirable but not essential.
Prior experience in phone-based customer service or sales is preferred.
Tech-savvy with strong computer literacy.
Excellent organisational skills and capable of handling multiple tasks effectively.
Confident communicator, able to work with internal teams, dealerships, and customers, maintaining a high standard of service.
Apply Now:
If you, or anyone you know, are looking for aCustomer Service Representative position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you
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