Technical Account Manager, Wwps
Vor 7 Tagen
As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.
Key job responsibilities TAMs work backwards from customers to define a support strategy, deliver expert advice on AWS services, assist with project launches and assist with operational issues.
They are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
Every day brings new and exciting challenges on the job while you :
Build solutions, provide technical guidance and advocate for customersEnsure AWS environments remain operationally healthy whilst reducing cost and complexityDevelop trusting relationships with customers, understanding their business needs and technical challengesUsing technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk managementConsult with a range of partners from developers through to C-suite executivesCollaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account ManagersWith a bias for action, proactively find opportunities for customers to gain additional value from AWSProvide detailed reviews of service disruptions, metrics, detailed pre-launch planningBeing part of a wider Enterprise Support team you'll provide post-sales, consultative expertiseSolve problems across different customers as they migrate workloads to the cloudUplift customer capabilities by running workshops and brown bag sessions.As we continue to expand in Australia, you'll have plenty of opportunities to develop your technical, consulting and leadership skills.
You'll work with talented cloud technologists whilst expanding your knowledge of AWS products.
You'll also have the chance to receive mentorship and gain AWS certifications.
A day in the life Internally we call this role a Technical Account Manager (TAM).
Externally you operate as a Technical Consultant by earning trust with our customers and have a direct impact in helping our customers gain the most value from cloud technology.
You'll craft and execute strategies to drive our customers' adoption and use of AWS services.
Our Technical Account Managers engage rising startups building their business from scratch, through to large enterprises going through significant transformation.
You'll provide advice on architecture, support strategy, projects, launch planning as well as stabilisation and operational issues.
Minimum Requirements 5+ years of technical engineering experienceHold or be able to attain an Australian Government Security Vetting Agency clearanceExperience with operational parameters and troubleshooting for two (2) of the following: compute / storage / networking / CDN / databases / DevOps / big data and analytics / security / applications development in a distributed systems environment.Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar roleExperience with AWS services or other cloud offeringsUnderstanding of technology budget managementBackground working with Public Sector customersAcknowledgement of country : In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement : Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content / en / how-we-hire / accommodations for more information.
If the country / region you're applying in isn't listed, please contact your Recruiting Partner.
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