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Level 2 Service Desk Engineer | Melbourne, Au
vor 2 Monaten
Level 2 Service Desk Engineer job available at MSP | Permanent | Melbourne South-East | ASAP start
Your new company
A growing Managed Service Provider in Melbourne's South-East requires a Level 2 Service Desk Engineer for a permanent opportunity commencing ASAP.
The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role
In this exciting new role, you will be:Providing level 2 remote desktop & phone system support to a broad range of SMB clients.
Handling escalations, whilst mentoring and training Level 1 Service Desk Engineers.
Performing account administration within Active Directory, Exchange and bespoke applications.
Assisting with IT Helpdesk projects.
Ensuring technical issues are resolved within SLAs in a calm and polite manner.
Developing procedures and processes for the Helpdesk.
What you'll need to succeed
To be successful in your application, you will need:Demonstrated experience of providing 2nd level IT support.
Sound knowledge of Windows OS, Active Directory, Office 365, Microsoft Exchange, Azure, Windows Server, Telephony and Network troubleshooting.
Experience with ConnectWise RMM & PSA is advantageous.
A tertiary education in Information Technology as well as Azure, Microsoft, Cisco and ITIL certifications are beneficial.
Prior experience working within an MSP or ISP is required.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working within a supportive and collaborative team.
This organisation prides itself on internal promotion and career development.
Do not miss out
What you need to do now
If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to #J-18808-Ljbffr
