Claims Lead
vor 1 Monat
5 days ago, from Institute of Data Australia
At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.
Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.
Resolution Life Australasia manages ~$30 billion in assets, services over 1 million customers with superannuation, investments, and life insurance policies, and has over 1000 employees across Australia and New Zealand.
The Opportunity
Are you enthusiastic about driving performance and achieving outstanding customer outcomes?
Join our team as a Claims Outcome Lead and play a pivotal role in managing day-to-day performance, ensuring service levels, and handling customer complaints.
In this permanent position, you will collaborate with key leaders across the Claims Team to deliver exceptional results in line with our Objectives and Key Results (OKRs).
As a Claims Outcome Lead, you will be responsible for optimising team performance through proactive pipeline management, data-driven decision-making, and fostering a culture of continuous improvement.
Your role will involve identifying opportunities for process and capability enhancements, managing stakeholder expectations, and championing customer feedback to drive meaningful change.
You will also empower your team through servant leadership, ensuring everyone is accountable for achieving team goals.
We are looking for candidates with extensive experience in a claims environment, proven leadership skills, and a track record of delivering results in a fast-paced, process-driven setting.
If you have excellent analytical skills, a customer-obsessed mindset, and the ability to adapt to changing priorities, we want to hear from you.
This role offers a permanent full-time contract and embraces flexible working arrangements.
You'll have the freedom to work remotely, with the requirement to attend the office twice per week.
Your Story
RLA has adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience.
To thrive in this environment ideally a candidate has the following attributes:
Claims Expertise: Demonstrated technical proficiency in driving strategy and managing claim durations.
Outcome Driven: Strong focus on achieving team OKRs and delivering measurable results.
Execution Excellence: Proactive in planning and executing team OKRs.
Customer Centricity: Deep understanding of end-to-end customer journeys.
Agility: Ability to pivot and adapt to changes swiftly.
Proactivity: Influential in driving outcomes across business units.
Effective Communication: Strong relationship-building and communication skills.
Problem Solving: Quick identification and resolution of issues.
Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:
Customer Focused: Passionate drive to delight our customers.
Critical Thinking: Thoughtful process of analysing data and problem-solving.
Team Mentality: Partnering effectively to drive our culture.
Business Acumen: Appreciation and understanding of the financial services industry.
Learning Agility: Openness to new ways of thinking.
What Will We Do For You:
Our culture underpins our values and guides our decision making.
Every day is an opportunity to grow – and we hope to offer our people a career, not just a job.
The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on-the-job training, and mentoring by highly experienced business leaders.
Before commencing employment in this role you will need to provide two references, full working rights, and complete police and credit checks.
As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce, you will be provided with any support or accessibility requirements throughout your interview process.
#J-18808-Ljbffr
-
Claims Lead
vor 1 Monat
Sydney, Österreich Resolution Life Vollzeit5 days ago, from Institute of Data AustraliaAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.Resolution Life Australasia manages ~$30 billion in assets,...
-
Team Leader
vor 1 Monat
Sydney, Österreich Teachers Health Vollzeit6 weeks of annual leave Hybrid working model 35 hour working week Team Leader - Medical Claims We're looking for a proactive, people-focused leader to drive excellence within our Medical Claims team.In this role, you'll be at the forefront of supporting, developing, and training our team of assessors to exceed key performance indicators and uphold our...
-
Senior Claims Advisor
vor 1 Monat
Sydney, Österreich Zurich Financial Services VollzeitZurich is a leading multi-line insurer that serves its customers in global and local markets.With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories.Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as...
-
Claims Manager
vor 3 Wochen
Sydney, Österreich Succession Partners VollzeitOur client, a dynamic Commercial Agile Insurtech company, is seeking an experienced Claims Manager to join their team.Reporting to the Head of Claims, this role will involve coaching, managing individual performance, and building strong relationships with brokers and suppliers.Key Responsibilities:Lead the claims team to meet performance targets.Provide...
-
Technical Claims Manager
vor 2 Wochen
Sydney, Österreich Allianz Australia VollzeitRole OverviewThe primary purpose of this role is to drive the technical capability and performance of the Government Services business through targeted intervention and strategic claims advice, identification, and implementation of initiatives to maximise financial performance of the Nominal Insurer and TMF claims operations.ResponsibilitiesProactively...
-
Technical Claims Manager
vor 2 Wochen
Sydney, Österreich Allianz Australia VollzeitRole Overview The primary purpose of this role is to drive the technical capability and performance of the Government Services business through targeted intervention and strategic claims advice, identification, and implementation of initiatives to maximise financial performance of the Nominal Insurer and TMF claims operations.ResponsibilitiesProactively...
-
Claims Officer
vor 2 Monaten
Sydney, Österreich West Recruitment Pty Ltd VollzeitEmail: Call: 9689 8918West Sector: Accounting and FinanceJob Summary- $40 per hour + super- Close to public transport, modern offices & close to cafes- Hybrid working arrangement | Promotion and progression opportunitiesJob DescriptionAbout your new employer:A large global FMCG business based in the heart of Macquarie Park.They lead in the innovation of...
-
Senior Hospital Claims Assessor
vor 1 Monat
Sydney, Österreich Teachers Health Vollzeit6 weeks of annual leave Hybrid working model 35 hour working week Senior Hospital Claims Assessor / 2IC Team Leader - Hospital Claims Are you a seasoned Hospital Claims Assessor ready to elevate your career?Step up as a pivotal second-in-command and play a vital role in shaping our high-performing Hospital Team!We're looking for a skilled, experienced...
-
Claims Manager Property, Australia
vor 3 Monaten
Sydney, Österreich Xl Catlin VollzeitJob Description - Claims Manager Property, Australia Job Number: 78003383R1D20240927 Location: Sydney / Melbourne, Australia DISCOVER your opportunity Our Claims team sets us apart.Our experienced Claims specialists use their expertise to handle even the most complex claims seamlessly.You focus on excellence and creating a culture of continuous improvement,...
-
Claims Executive
Vor 3 Tagen
Sydney, Österreich Marsh VollzeitWe are seeking a talented individual to join our HONAN team at Marsh.This role will be based in Sydney.This is a hybrid role that has a requirement of working at least three days a week in the office.As a Claims Executive at Marsh, you will be responsible for delivering superior claims service, determining proper policy coverage, and managing a portfolio of...
-
Senior Claims Advisor, Liability
vor 2 Wochen
Sydney, Österreich Zurich VollzeitA new adventure awaits… How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and...
-
Senior Claims Advisor, Liability
vor 2 Wochen
Sydney, Österreich Zurich VollzeitA new adventure awaits…How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the...
-
Financial Lines Claims Executive
vor 1 Monat
Sydney, Österreich Blake Oliver VollzeitThe CompanyThis respected international insurance organisation is a leader in their field and has a reputation which speaks for itself.They are a trusted provider and hold a strong and stable position in the current market.With offices across the country, they are seeking an experienced Financial Lines Claims Specialist to join their team in Melbourne or...
-
Claims Executive
vor 1 Monat
Sydney, Österreich Mygwork VollzeitThis job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly. We are seeking a talented individual to join our HONAN team at Marsh.This role will be based in Sydney.This is a hybrid role that has a requirement of working at least...
-
Technical Claims Manager
vor 2 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitTECHNICAL CLAIMS MANAGER- PERSONAL INJURY | SYDNEY | 12-MONTH CONTRACTAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...
-
Technical Claims Manager
vor 2 Wochen
Sydney, Österreich Allianz Australia VollzeitTECHNICAL CLAIMS MANAGER- PERSONAL INJURY | SYDNEY | 12-MONTH CONTRACTAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...
-
Technical Claims Manager
vor 2 Wochen
Sydney, Österreich Allianz Australia VollzeitTECHNICAL CLAIMS MANAGER– PERSONAL INJURY | SYDNEY | 12-MONTH CONTRACTAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...
-
Technical Claims Manager
vor 1 Woche
Sydney, Österreich Efinancialcareers Ltd. VollzeitTECHNICAL CLAIMS MANAGER- PERSONAL INJURY | SYDNEY | 12-MONTH CONTRACTAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...
-
Claims Specialist
vor 1 Monat
Sydney, Österreich Suncorp Group Limited VollzeitTake the next step. Be part of something bigger at Suncorp.As the Project Lead, you will plan, direct, and lead the development and implementation of Pricing & Analytics initiatives and provide project management expertise to satisfy business objectives.As the HP NonStop SME, you will play a key role in maintaining and improving the platform, applying and...
-
Senior Construction Claims Analyst, Apac
vor 2 Wochen
Sydney, Österreich Microsoft VollzeitSenior Construction Claims Analyst, APACSubsidised health insurance + stock discountsMicrosoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect,...
