Australian Public Service Commission | Ict Change Management
vor 2 Wochen
Learn how a merit list or pool may be used Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.
If the applicant agrees, the results may be shared with other Australian Public Service (APS) agencies for filling similar roles.
Applicants may be offered a future role without the need to reapply.
A merit list or pool may be used for up to 18 months.
This merit list or pool may be used to fill other vacancies anywhere in Australia.
For more information about Merit Lists or Merit Pools please go to APSC's website - The APS Merit Principle.
Australian Criminal Intelligence Commission (ACIC) ICT Change Management & Service Transition Lead Canberra ACT
The ICT Change Management & Service Transition Lead will have overall responsibility for the effectiveness of the ICT Change Management process and ensuring the smooth and effective transition of ICT Services into the live operation environment at the ACIC.
You will ensure that technical changes to ICT Services are adequately assessed for impact, prioritisation, release scheduling, authorisation, implementation, support and post-change success with the ultimate goal of significantly reducing and/or eliminating service disruptions resulting from ICT changes.
The role is also accountable for the safe, well-managed and enabling service transition, ensuring the requirements of transition are consistently considered in terms of risk and business benefit while also meeting business, security, operability, support and audit requirements.
The key duties of the position include: Facilitate the ICT Change Control process, including but not limited to hosting Change Advisory Board meetings, managing change scheduling and clear communication of change policy and procedures.
Establish a service transition process, monitoring releases and implementing tools and resources to ensure the transition of services to the live environment are well managed, planned and compliant.
Leads the assessment, analysis, planning and design of release packages, including assessment of risk.
Liaises with business and technology teams on release scheduling and communication of progress and conducts post-release reviews.
Provides authorisation for critical ICT Changes and ICT release activity and point of escalation.
Establish and/or maintain ICT Change Control and Service Transition policies for the organisation, within the context of both development and production operations.
Drive ICT Change Control and Service Transition process maturity, baselining processes and undertaking regular reviews leveraging the Service Management Tool (ServiceNow) to ensure compliance and continuous improvement.
Provide mentorship, training, knowledge documentation and skills transfer to embed service management and good practice into both the Service Management team and the branch.
Analyse data trends relating ICT Change Control and Service Transition compliance and effectiveness, identifying areas of concern and correct course of action.
Present and/or develop service level reports to executive levels of management.
Collaborate with other team members to ensure consistency of delivery, adherence to ICT Change Control and Service Transition standard practices, and continuous improvement.
Implement a robust audit and review process which ensures standards compliance.
Conduct workshops as required to identify, assess and address ICT Change Control and Service Transition process deficiencies and ensure common understanding of process intention and operation.
Represent the section at meetings as required.
Our ideal candidate To be successful in this role, you will demonstrate the following experience, skills and attributes:
Experience working in and/or understanding a complex ICT environment and the stakeholders that depend upon ICT services.
A strong ability to grasp an overall understanding of the connections and dependencies between different technology stacks and their relationships with the IT service layer.
Demonstrated experience in implementing and/or managing IT Service Management processes within an organisation, ideally ICT Change Management and Service Transition.
Demonstrated ability to drive service delivery performance across multiple teams within an organisation.
Displays strong leadership skills, and is self-motivated to achieve business outcomes.
Possess strong communication and interpersonal skills both verbally and in writing, with demonstrated experience in preparing executive briefs.
Citizenship – To be eligible for employment with the ACIC, applicants must be an Australian citizen.
Security Clearance - The Australian community expects ACIC employees to maintain the highest levels of security and integrity.
Successful applicants will be required to obtain and maintain a minimum Negative Vetting Level 1 security clearance.
Pre-Employment Screening – All candidates must satisfy an Organisational Suitability Assessment (OSA) prior to being offered employment at the ACIC.
Please refer to the ACIC's Character Standards for further information.
Notes The ACIC is committed to diversity and inclusion.
We celebrate and champion diversity to ensure we reflect the community we serve and pride ourselves on our vibrant culture.
We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.
Getting to know the Australian Criminal Intelligence Commission (ACIC) The Australian Criminal Intelligence Commission (ACIC) is Australia's national criminal intelligence agency.
Our vision is an Australia hostile to criminal exploitation.
We work with our national and international partners to conduct investigations and collect intelligence to combat serious and organised crime, cybercrime and national security threats.
We develop and maintain national information and intelligence sharing services and systems for use by state, territory and Commonwealth law enforcement agencies.
We also deliver nationwide background checking services to support employment or entitlement decisions to keep the Australian community safe.
The ACIC Board provides strategic direction to the ACIC and represents Commonwealth, state and territory law enforcement and other regulatory agencies.
Our purpose is to protect Australia from criminal threats through coordinating a strategic response and collecting, assessing and disseminating intelligence and policing information.
#J-18808-Ljbffr
-
Canberra, Österreich Tideri Jobbörse VollzeitDefence is committed to supporting workplace flexibility.Please contact the contact officer for further details.Learn how a merit list or pool may be used Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.If the applicant agrees, the results may be shared with other Australian Public...
-
Canberra, Österreich Tideri Jobbörse VollzeitThe Role The Defence Digital Group's (DDG) Commercial Branch is seeking talented and motivated EL 1s with drive, integrity and passion to support a range of commercial activities across DDG.The scope of the role includes: Providing dedicated and direct support for large ICT Program/s of work in Australia Providing commercial assurance and advice for...
-
Canberra, Österreich Tideri Jobbörse VollzeitDefence is committed to supporting workplace flexibility.Please contact the contact officer for further details.Learn how a merit list or pool may be used Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.If the applicant agrees, the results may be shared with other Australian Public...
-
Canberra, Österreich Tideri Jobbörse VollzeitEL1 ICT Change Management & Service Transition Lead, Canberra About the roleThe ICT Change Management & Service Transition Lead will have overall responsibility for the effectiveness of the ICT Change Management process and ensuring the smooth and effective transition of ICT Services into live operation environment at the ACIC.You will ensure that technical...
-
Canberra, Österreich Tideri Jobbörse VollzeitEL1 ICT Change Management & Service Transition Lead, Canberra About the roleThe ICT Change Management & Service Transition Lead will have overall responsibility for the effectiveness of the ICT Change Management process and ensuring the smooth and effective transition of ICT Services into live operation environment at the ACIC.You will ensure that technical...
-
Canberra, Österreich Tideri Jobbörse VollzeitThe Role The Defence Digital Group's (DDG) Commercial Branch is seeking talented and motivated EL 1s with drive, integrity and passion to support a range of commercial activities across DDG.The scope of the role includes:Providing dedicated and direct support for large ICT Program/s of work in Australia Providing commercial assurance and advice for...
-
Canberra, Österreich Tideri Jobbörse VollzeitPositions may be offered for working from home.About the team The Workforce Metrics team manages and maintains data for the APS workforce, such as the APS Remuneration Survey and the Australian Public Service (APS) Employment Database (APSED).The team also supports APS workplace gender equality reporting.Data reported by the team assists in the management of...
-
Canberra, Österreich Tideri Jobbörse VollzeitFlexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational needs of the role.Learn how a merit list or pool may be used Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.If the applicant agrees, the results may be shared with other...
-
Canberra, Österreich Tideri Jobbörse VollzeitFlexible work arrangements are supported by the department.For more information, please reach out to the contact officer.Learn how a merit list or pool may be used Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.If the applicant agrees, the results may be shared with other Australian...
-
Canberra, Österreich Tideri Jobbörse VollzeitLearn how a merit list or pool may be used Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.If the applicant agrees, the results may be shared with other Australian Public Service (APS) agencies for filling similar roles.Applicants may be offered a future role, without the need to...
-
Canberra, Österreich Tideri Jobbörse VollzeitFlexible work arrangements are supported by the department.For more information, please reach out to the contact officer.Learn how a merit list or pool may be used Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.If the applicant agrees, the results may be shared with other Australian...
-
Canberra, Österreich Tideri Jobbörse VollzeitASD 6 ICT Change Enablement Analyst and EL1 Change Enablement Manager As an ASD 6 Change Enablement Analyst, you will be: Ensuring that ICT Change is conducted according to approved policy and process.Ensuring that appropriate action is taken to anticipate, communicate, de-conflict and investigate change proposals.Providing direction to stakeholders...
-
El1 Ict Project Manager
vor 3 Monaten
Canberra, Österreich Comcare (Australian Government) VollzeitThe Technology and Information Management team maintain Comcare's Information, Communication and Technology (ICT) infrastructure and provide strategic leadership, governance, solutions and advice for the effective management of information.The ICT Project Manager will deliver and support the delivery of ICT projects and initiatives. This role will work...
-
Canberra, Österreich Tideri Jobbörse VollzeitLearn how a merit list or pool may be used Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.If the applicant agrees, the results may be shared with other Australian Public Service (APS) agencies for filling similar roles.Applicants may be offered a future role without the need to...
-
El1 Ict Project Manager
vor 3 Monaten
Canberra, Österreich Comcare (Australian Government) VollzeitThe Technology and Information Management team maintain Comcare's Information, Communication and Technology (ICT) infrastructure and provide strategic leadership, governance, solutions and advice for the effective management of information.The ICT Project Manager will deliver and support the delivery of ICT projects and initiatives. This role will work...
-
Canberra, Österreich Tideri Jobbörse VollzeitFull time The ICT Service Delivery function delivers ICT procurement, contract management, Software Asset Management, and vendor relationship management services.The team delivers critical support services to ensure the Division is effectively managing the procurement of ICT goods and services, monitoring contract renewals in collaboration with contract...
-
Canberra, Österreich Tideri Jobbörse VollzeitASA is committed to assisting its employees with flexible office arrangements.Flexible Office Arrangements are available for certain roles within ASA.Learn how a merit list or pool may be used Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.If the applicant agrees, the results may be...
-
Canberra, Österreich Tideri Jobbörse VollzeitFlexible working arrangements may be negotiated with the hiring agency at the time of employment.Learn how a merit list or pool may be used Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.If the applicant agrees, the results may be shared with other Australian Public Service (APS)...
-
Canberra, Österreich Tideri Jobbörse VollzeitDefence is committed to supporting workplace flexibility.Please contact the contact officer for further details.System Support Officer - Royal Commission into Defence and Veteran Suicide Implementation Taskforce Canberra ACT The key duties of the position include: The RoleThis is an exciting opportunity to work in a dynamic environment supporting the Royal...
-
Canberra, Österreich Tideri Jobbörse VollzeitPosition may be offered for working from home Learn how a merit list or pool may be used Learn how a merit list or pool may be usedApplicants suitable for the role but not offered the position for the current vacancy, may be placed in a merit list or pool.If the applicant agrees, the results may be shared with other Australian Public Service (APS) agencies...
