Australian Public Service Commission | System Support Officer
vor 3 Wochen
Defence is committed to supporting workplace flexibility.
Please contact the contact officer for further details.
System Support Officer - Royal Commission into Defence and Veteran Suicide Implementation Taskforce Canberra ACT
The key duties of the position include: The Role
This is an exciting opportunity to work in a dynamic environment supporting the Royal Commission into Defence and Veteran Suicide Implementation Taskforce (the Taskforce).
This role is part of the Information Compliance Directorate, responsible for the management of Taskforce information through a collection of capabilities delivered through people, processes and technology to ensure the confidentiality, integrity, availability, quality and security of our information and data assets throughout their lifecycle.
The System Support Officer Information Compliance will have a considerable level of stakeholder engagement and will need to understand how to capture and translate workflows into business process maps.
They will be required to identify, anticipate and respond to stakeholders' needs and expectations to achieve work unit and Defence outcomes.
They will exercise both initiative judgement in the application of work practices and procedures, whilst having an in-depth understanding of multiple system platforms.
High-level writing skills are required, whilst being capable of drafting documents for the Assistant Director, with minimal change required.
The System Support Officer will work as a team to achieve the work unit outcomes.
Ability to obtain, or formulate business rules and requirements from Taskforce members and convert them into process artefacts.
Be accountable for the effective coordination of work-flows in and across the Taskforce.
Require an in-depth knowledge of business modelling concepts, tools, and techniques, such as Microsoft CRM Dynamics, Visio, PowerBi, and BMS.
Experience with electronic management systems, sentencing and records management processes.
Exercise strong stakeholder engagement skills to provide clear communication and provide understanding of process mapping.
Ability to understand importance of datasets to measure business performance focusing on identifying opportunities.
Have the ability to be adaptive to shifting work priorities as the Taskforce environment requires.
Be responsible for actively managing key stakeholder relationships.
Be accountable to contribute towards ongoing self-improvement and professional development of their work area.
About our Team Information Compliance is responsible for undertaking planning to ensure the Royal Commission into Defence and Veteran Suicide Implementation Taskforce remains fit for purpose and Defence has options beyond the delivery of the Royal Commission final report.
The Taskforce continues to capture observations, identify lessons and apply a continual improvement approach, in addition to reporting on performance metrics and the effectiveness of the Royal Commission into Defence and Veteran Suicide Implementation Taskforce.
The Directorate also manages security, risk and business continuity for the Royal Commission into Defence and Veteran Suicide Implementation Taskforce assurance activities to ensure compliance with legislation and Defence policy.
Our Ideal Candidate The System Support Officer should have experience in Microsoft Visio, Customer Relationship Management Dynamics, Electronic Management Systems and Business Management Systems would be highly regarded.
Critical thinking and analysis skills.
Stakeholder engagement skills.
High standard of persuasive oral skills to communicate effectively with a wide range of people including Service, APS and contracted personnel.
Tailor communication style and language according to the audience's level of knowledge, skill and experience to educate, promote and encourage compliant behaviour.
High level to articulate IT fault rectification requirements, complete business mapping activities, report writing, and interpretation of business processes.
Knowledge of compliance with legislative frameworks, government decision-making and Defence's mission and policy requirements.
Security Clearance Applicants must be able to obtain and maintain a security clearance at "Baseline Vetting" level.
RecruitAbility applies to this vacancy.
Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information visit:
Getting to know the Department of Defence The Department of Defence employs around 18,000 Australian Public Service (APS) employees.
Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job.
Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work.
Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few.
We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce.
To find out more about a career with Defence please visit
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