Service Coordinator
vor 1 Monat
Posted: 25/10/2024
Closing Date: 22/11/2024
Job Type: Contract
Location: Melbourne - Northern Region
Job Category: Home Care Packages
Great People. Great Careers. Excellent Healthcare DPV Health is a leading healthcare service provider in Melbourne's northern growth corridor, delivering a wide variety of clinical, community health and wellbeing services.
Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact.
Job DescriptionFixed Term Position: 0.4 EFT (2 x days per week) until 30th June 2025Please note that this role requires working during the 2024-2025 Christmas BreakGreatness starts here As a Home Care Packages Service Coordinator, you will be the primary point of contact for our clients in our localLGA`s. The role requires exceptional communication and organisational skills with experience working in the aged care sector.
You will be responsible for facilitating client access to services and providing administration support to the Home Care Package team. You will liaise with our home care package clients, internal and external stakeholders, and suppliers to ensure our clients' care needs and goals are met within appropriate time frames.
You will be responsible for:
Providing high level of customer support to home care package clients and the Home Care Packages teamLiaising with home care package clients and all involved in their care and internal and external providers to arrange and manage support services in the client's home and communityProviding timely follow up of referrals and service requests to facilitate optimal care provision for clientsScheduling and rostering of services into Carelink (client management system) and documenting all actions and liaisonsCoordination of appropriate services internally and externally and scheduling of appointmentsMonitoring and maintaining the after hours On-Call phone (weekly rotation paid)Working from a range of DPV Health sites and in the communityDesired Skills and ExperienceTo be considered for this rewarding role you will have: Qualification in community, aged, health or another discipline desirableKnowledge of & enthusiasm for Community Aged Care Services & Consumer Directed careHigh level problem solving, exceptional customer service skills and analytical skillsProfessional telephone mannerA strong customer focused approach to careKnowledge of Carelink + or other client management softwareThe fine print Successful candidates will be required to undergo a National Police Check, International Police Check (if applicable), hold a valid WWCC.Level 2 First Aid CertificateOur Talent Experience We kindly request you include a covering letter, addressed to Sandra Reddy, detailing your motivation for joining DPV Health and highlighting the qualities you bring to this position.
For further information, please contact Sandra Reddy – Team Leader Aged Care Services on ******. Interviews will be scheduled as they are received, so please don't delay.
To view the Position Description, please click here.
Closing date for applications will be 22nd November 2024.
DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. We encourage all individuals to apply.
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